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Data Insights

Data Insights

How to craft the right water/data balance

We’ve all heard about the energy-water nexus—how energy is required to make water usable and how water is required to make power work. The energy-water nexus is...

Customer Care

PG&E turns direct outreach into a bump in SMB customer happiness

In the wide-ranging discussion about the wants and needs of the utility customers, we often forget the small and medium business (SMB) segment. It’s not large...

Data Insights

SaaS is your next innovation enabler

Fact #1: Utilities, like most businesses, need multiple back-office IT systems from CIS to MDM to ERP. Fact #2: These IT systems are typically deployed...

Data Insights

3 takeaways from Utility Analytics Week

Utility Analytics Week—sponsored by the Utility Analytics Institute—visited San Antonio this fall. The conference gathered utilities and vendors together to...

Data Insights

Betting on the new and shiny world of innovation

I’d gamble good money—maybe up to 20 whole Euros today—that you hear the words “innovation” and “digitalization” more times at industry meetings and conferences...

Customer Care

Blindsiding bikes and brilliant insights: on the ground at European Utility Week

In Amsterdam, the bikes come out of nowhere. They fly along with books, bags, babies and sometimes buggies in tow. Beyond minding the gap, you have to mind the...

Data Insights

Get great insider advice on analytics investments at your utility

Utilities are hearing quite a lot about data, the cloud and analytics these days—seemingly from every side and every source in the industry. So, to get you the...

Data Insights

IaaS, PaaS & SaaS of the energy cloud

We are all too familiar with the changes happening in the utility industry. Some people compare it to transformations in telco industry, while others point to...

Data Insights

How the utilities industry can learn from losing

You know the spiel: The world is all about winning. And you were likely coached as a kid that—with the right pep talk, the right idea, the right amount of...