We’re about halfway through the second day of European Utility Week (EUW), and whether you’ve chosen to dive deep into market design, new business models or the growing focus on customer centricity, there’s a lot to uncover. You can hit traditional conference sessions, pop over to a workshop-based, student-focused spot on the floor or wander specialized co-located shows on smart buildings and trading.
During European Utility Week 2017 in Amsterdam, associations and utilities sat down to discuss how the new concepts are moving forward across the continent in the session The Clean Energy Package de Profundis.
Adnan Z. Amin, the Director-General of the International Renewable Energy Agency (more commonly known as IRENA), opened European Utility Week (EUW) in Amsterdam today with insights into growth, clean energy, generation and Europe’s role in the global metamorphosis in the energy business.
These days in the modern, moving, electric and electronic world, we need marketing—things that are fun, things that are, in the words of Travis Brickey, Senior Program Manager of Communications at TVA, “memorable.”
In the art world, the future dates back to 1909. And the future began in Europe—Italy, to be exact. The Futurism Movement was, hands down, the most important Italian art movement of the 20th Century. And it saw technology and industry as beautiful things—beautiful things to be celebrated with the right curve, the right color, the right creativity to showcase it all. The future can still be a beautiful thing—a symmetry of stockholder profit and stakeholder benefit, a balance...
“The industry no longer looks at and measures the customer experience in a vacuum,” said Hallie M. Reese, VP and Chief Customer Officer with Exelon when we reached out to her with our questions on how the industry and her utility has become more customer-focused (if at all).
“We’re not being measured against our own—against other utilities,” said Eric Karcher, Manager of Digital Strategy with Eversource Energy. "We’re being measured against other experiences, other industries.”
“Gone are the days where we can think of the customer as a singular entity,” said Reese Hamilton, Director of Customer Service at Vectren, an electric and gas utility headquartered in Evansville, Indiana, while opening the “Delivering the Customer Experience in an Omni-Channel World” session on Thursday morning at CS Week in Fort Worth.