We surveyed a group of utility stakeholders gathered at the Oracle Utilities partner group during CS Week 2019 in Phoenix, and asked this question: As you explore CX investments, what are you most looking forward to?
Water utilities around the world are demonstrating an aptitude for social media like never before. Here are a few of our favorite Twitter accounts: Northumbrian Water, Southern Water, Detroit Water & Sewage, San Jose Water, Yarra Valley Water, Louisville Water, Manila Water, San Antonio Water, Northeast Ohio Water and Sewer.
Here are the hard questions we’ll all have to ask ourselves to find the right way to approach the demands of our digital citizens (courtesy of the digitalization track of European Utility Week 2018). #EUW18 #EUW19
One '80s flick is practically overflowing with fabulous lessons in behavioral science: “The Princess Bride.” I’ve been a fan of the movie since it hit theaters in 1987. When I was a preteen, it was delightful quote-bait, especially anything that came out of the mouth of Mandy Patinkin’s character Inigo Montoya. As I get older, “The Princess Bride” holds a safe, warm, nostalgic spot for me, and it struck me recently as also brilliantly spot-on with showing and predicting...