Emergency discussions with customers require a higher level of sensitivity, organization, people management, and real-world timeliness than the normal communications utilities deal with daily. Here's how to use it to fold in digital, too.
Natural gas utilities around the world are demonstrating an aptitude for social media like never before. Here are a few of our favorite Twitter accounts: ATCO Gas, British Gas, So Cal Gas, DTE Energy, Florida City Gas, Northwest Natural, Philadelphia Gas Works, Tokyo Gas, Southwest Gas Corp.
On Women's Equality Day 2019, we talk to two women of amazing quality: CEO Paula Gold-Williams & CCEO Felecia Etheridge from CPS Energy on their unique paths to becoming some of the most powerful women in energy.
Our own endgame: Comic book lessons on customer service and grid operations from Thor, Thing, Batman, Superman, Spiderman, Wonder Woman, Avengers for the utilities industry. Celebrating our own comic volume 2 hot off the presses.