Insights for the Innovative Utility


5 takeaways from IDC’s new report on the customer engagement gap

  In liberalized markets, energy retailers compete aggressively for customers — especially those who are likely to use more energy services. What’s the best way...

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Data Insights

What does a kWh really mean to consumers?

By and large, the average consumer takes electricity for granted--except when he doesn't have access to it. The rest of the time, most people don't even think...

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Big news: Our clients have now delivered 11 terawatt-hours of energy savings

One hundred utilities worldwide use our customer engagement platform to help homes and businesses better manage their energy use. And they just hit a huge...

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New to Opower? Get up to speed in less than 2 minutes

An overwhelming majority of utility executives say raising customer satisfaction is their number one customer service goal. In 2016, that means...

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Demand Side Management

3 things you might have missed at the Fortune Brainstorm E energy summit

Last week, the biggest names in energy came together for the Fortune Brainstorm E summit — a two-day mind meld focused on driving transformative change across...

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Utility execs just identified a huge gap in their customer capabilities — and a strategy to close it

  In a new report, Navigant asked nearly 100 utility executives two questions: What are your customer engagement priorities? And are you prepared to deliver on...

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Customer Care

It pays to be proactive: How two utilities cut their cost to serve

Winter is here, with January’s Winter Storm Jonas dumping 2 feet of snow on America’s eastern seaboard and blizzards still pressing toward the midwest.  Low...

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