Insights for the Innovative Utility

Customer Care

Vectren’s no longer thinking about the customer

It's true, that title: Vectren’s no longer thinking about the customer. They said so themselves this morning to a packed workshop.  But, it's more semantics than...

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Customer Care

The 20-year lesson: Con Edison finally builds the website customers want

Con Edison has been around the block. Founded in 1823 as the New York Gas Light Company, the utility is quickly approaching a couple hundred years in the...

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Customer Care

Raking small data helped Austin Energy save big money

“We saved over a million dollars using Oracle’s DataRaker and our own CIS information with this project,” said William Kelly, Program Manager of...

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Technology and the Cloud

5 ways utilities can exploit the cloud

We are live at CS Week in Fort Worth today, and our utility-filled Synergy meeting is bubbling over with juicy tidbits. We’ve made a lot of lists—of lessons...

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Technology and the Cloud

On analytics, utilities, the cloud and finding perfect synergy

“Automation and analytics can transform operations and free up resources for you,” said Neel Gulhar with Oracle Utilities at today’s closed-door utility pow-wow...

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Technology and the Cloud

One Danish utility offers a case study in the cloud

Utilities know this: today, the cloud reigns. Traditionally, this industry has been one that focused on building things in house, on keeping hands on. It was a...

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Customer Care

Your customers want digital options, and they want them right now

We all know this: A digitally engaged utility customer is a happier utility customer. The numbers bear it out time and again. But how do you shift to a culture...

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