One exciting feature in NextWeb: a big upgrade to our audit tool. We reimagined it and rebuilt it after 70+ user research sessions.
The benefits are pretty remarkable. To take just one example, NextWeb makes it simple to integrate Opower’s billing analysis directly on your billing page, so customers can get the insights they need when it really counts. We’ve even cooked up some new features. For the first time, you can create dynamic, targeted web experiences for your customers. You can also help them enroll in our Points and Rewards program, which boosted web engagement by 9x at National Grid Rhode Island. It also raised customer sentiment by a whopping 11 percent.Whatever you want to do with your website, NextWeb makes it possible. The end result is happier customers, more self service, and lower costs.