Insights for the Innovative Utility

Operations

How do you get more bang for your asset management buck?

“Let’s put asset performance management (APM) and enterprise asset management (EAM) in context,” said Peter Manos, Senior Editor & Market Strategist, T&D World,...

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Customer Care

On tapping pride and laying pipe to the future of the water industry

The last couple of years in the U.S. water sector overall has seen a lot of discussion about drinking water—especially because of the problems in Flint,...

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Customer Care

Best practices in customer communication from top American water utilities

All utilities wrestle with customer communication issues. It’s a new world for this industry, but we’re all getting better at the task. At American Water Works...

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Operations

6 words of water wisdom

We’re listening to water industry wants and needs inside American Water Works Association’s (AWWA) annual conference. Here are some of the best bits of advice,...

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Operations

Dear water utilities: does your work and asset management measure up?

You’re a manager of operations and maintenance at a top U.S. water utility. As such, it’s your job to make sure service isn’t disrupted—that people’s water...

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Customer Care

Life lessons in becoming customer-centric for utilities from utilities (and an association and ad agency, too)

I would wager that just about every utility in America has been told—on more than one occasion these days—that they are now being compared to Amazon, that...

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Build your very best digital road map with these suggestions

“We’re not being measured against our own—against other utilities,” said Eric Karcher, Manager of Digital Strategy with Eversource Energy. "We’re being measured...

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