Saturday Jun 27, 2015

Your First KiSS: Learning 2 ♥ #IoT UX with APIs

Services: that’s really what’s at the heart of the IoT (Internet of Things) device conversation and what makes the user experience (UX) design of IoT different. 

Think of your first KISS (Killer Integration Services, Simple) as the beginning of a love affair with ubiquitous connectivity of devices and data exchange through the cloud. 

I recorded this Two Minute Tech Tip (2MTT) with Mr. OTNArchBeat (@OTNArchBeat), Bob Rhubart, to explain more about where developers now need to place their affections in the cloud.



The O'Reilly ebook Experience Design addresses IoT, explains how services are at the heart of the IoT user experience, and outlines other differences too. 

Those services are made available via web APIs and developers and designers now need to approach UX by building UI services for task flows and fluid connectivity and not build hard-coded UIs. 

APIs are a form of UX design, and the future of developers implementing UX, as Jared Spool (@jmspool) would say. 


Learn to love APIs as UX design for the cloud
Oyster Card for transport in London. No card actually necessary!

This UX Mag article summarizes the basics you need to know about what’s different about UX design for IoT. The London Oyster Travel Card is a great example of the IoT UX: You don’t even need the card to travel, you can use NFC and tap your smartphone at the ticket barrier to get to the trains, for example. 

With that data is in the cloud and devices are connected, you’re good to go. Some of those “things” of course, don’t even have a UI! 

You can read more about services and how APIs are UX design for IoT, PaaS, and SaaS on the Usable Apps blog

Devs, it's time to heart APIs if you’re not already Oracle Cloud smitten.

How End Users, CIOs, & Sales Reps Can Have Their ERP Cake & Eat It: Oracle Cloud UX

Cakes seem to be a popular storytelling vehicle in the enterprise user experience world. Hardly surprising, really.

Sales program cakes at Congress FY16 event

Cupcakes for the Cloud: Seen at the Oracle Direct Sales Congress for FY16 in Dublin, Ireland

The very genesis of ERP, for example, was in the tea and cakes business in the UK after WWII. Since then, ERP user experience (UX) has evolved in ways that tell one tasty story about how innovation in the enterprise keeps the entire business sweet.  

Making that ERP UX cake story.

Making that Oracle ERP Cloud UX cake story on location: David Haimes (@dhaimes), Senior Director, Oracle Applications Product Development , and Karen Scipi (@karenscipi), Principal UX Engineer.

I came across more killer cakes at the Oracle Direct Sales Congress FY16 event in Dublin where I had been invited to tell the UX story to eager and passionate sales folks from across Europe about how to use the "must-have" message in their work. The cakes reminded me that delivering on end-user satisfaction and business productivity are messages that decision-makers want to hear. It’s all about ROI and UX is the way to bake that deal-maker in.

UX is a competitive must-have in the Cloud for sure, but remember: you must know your audience.

CIOs and other decision-makers want to see and demonstrate an ROI on their Cloud applications, and satisfied users and a more productive business are a great return that transfers well to corporate stakeholders, analysts, and FY reports. And--because we can build optimized UIs from data in the Oracle Cloud using web services, being agnostic of the devices themselves--we can also offer those decision-makers a roadmap of UX evolution using their data.

You can read more about how the Oracle ERP Cloud UX makes for happy users and decision-makers on the Usable Apps blog.   

And, of course, the story is about cakes

Wednesday Mar 27, 2013

Lightweight Simplicity Gets You Hooked: Fishing and Fusion

I’m a fishing nut. Started in the mid-70s using very light tackle, I immediately caught lots of fish from the rocks at the end of my street in Dublin. I’ve been hooked ever since, and fished all over the world, and bought far more angling equipment than I needed or used (making me a “tackle tart”, as we call it). I loved that little rod, 5 foot long, fiber glass them days, with a cork handle. I still have it.

So, I’m delighted to see LRF (or Light Rock Fishing) emerge as a genre in its own right in the last few years. Influenced by fishing from kayaks, the sporting and environmental values of catch and release policies, U.S. bassing, and the technology and aesthetics of Japanese and French spinning and baitcasting rod design, LRF with its shorter, ultra lightweight rods (carbon these days), braided lines, funky colorful lures, and the marvels of small-scale precision reel engineering, has really taken off in Europe. Some of the Japanese LRF rods in particular, are really beautiful, total Ninja stuff. LRF gives you one hell of a bigger kick out of catching the same species fish that you did before. But the kit is more deadly, yet powerful too. Some huge fish have been landed on LRF gear.

Fishing from the rocks at Hook Head, Ireland

Dawn LRFing it at Hook Head, County Wexford, Ireland. (photo: Ultan O'Broin)

Like with LRF, there’s an emotional pull in just wanting to use great and simple tools and technology that can be hard to explain. We’re inspired by something beyond functionality that aligns with positive feelings. How many of us, of a certain age, feel that we did our best writing on the Apple Mac Plus or 512K in college, for example? We come across outstanding examples of really great user experiences in the most unlikely of places too. A recent encounter with Emirates ICE inflight entertainment system had me so engaged that I interrupted the movies a few times to explore the system itself a bit more!

ICE Inflight system UI

ICE Inflight system UI on the Dubai-Dublin Emirates flight. (photo: Ultan O'Broin)

For me, this pull is all about smart design aimed at solving different levels of needs. It lets you meet the immediate little challenge by focusing on the essence of what you really need to do intuitively and intelligently, sure. But it’s also the invitation to do more, to a world of discoverability, to explore how you can make something really work for you in a satisfying, yet surprising way. You can push it, and yourself. And yet, you know that there is some awesome physics and thought behind the design that will let you accomplish out of the ordinary stuff if you need to.

That FUSE is the new face of Oracle Fusion Applications fits into this paradigm perfectly. Beautiful design, intuitive, intelligent, the lightweight FUSE UI is optimized for navigation and action, and guess what? It's also integrated with other optimized Fusion Applications experiences too, pivoting through the cloud. So when the whale of a task comes along there’s the power of the Fusion desktop UI version at hand to land that biggie, for example.

The new face of Fusion Applications on MacBook Air

The new face of Oracle Fusion Applications on Apple MacBook Air.

I’m all LRF now. It's a return to simple basics, to the excitement and discovery of being a kid fishing again. I’m done with the swinging of an 8oz weight off the end of a 13-foot beach casting rod so that it lands 150 yards away, though I’ll keep the big gun rods stored safely for when the fishing situation suits. I’m all FUSE now too, but I know another optimized experience is at my fingertips too should continuing my work need it.

About

Oracle Apps Cloud UX assistance. UX and development outreach of all sorts to the apps dev community, helping them to design and deliver usable apps using PaaS4SaaS.

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Ultan Ó Broin. Director, Global Applications User Experience, Oracle Corporation. On Twitter: @ultan

See my other Oracle blog about product globalization too: Not Lost in Translation

Interests: User experience (UX), PaaS,SaaS, design patterns, tailoring, Cloud, dev productivity, language quality, mobile apps, Oracle FMW and ADF, and a lot more.

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