Saturday Dec 28, 2013

APIs are User Experience Design Too

The developer's favorite UX guru and industry champion, Jared Spool, nails today's way of providing great user experiences in his User Interface Engineering (UIE) article "APIs: The Future is Now".

Platform as a Service (PaaS) is a platform for user experience too, offering the prospect of a seamless user experience (UX) between applications and services. UX designers are emerging as the enablers of great user experiences in the cloud, all built using LEGO-like building blocks of application programming interfaces (APIs). Those other building blocks, UX design patterns bring those integrated experiences to life making design and development for cloud solutions more productive than ever.

Jared continues with his UIE insight:


To make APIs work, they need a design. The method of designing an API isn’t that different from any other user interface project, except the users are fellow developers and designers.

We’re seeing a branch of UX design emerging that deals with creating easy to use and maintain APIs. They provide documentation, sandbox tools for testing functions, example code, and simple maintenance models for getting the API integrated and running quickly and effectively.

It won’t be too long before our own organizations need to ask what could we build as an API for our own stuff? As designers, we can play a role in helping make our core competencies a integral part of
other applications.

Check out Jared's use of Twilio's cloud communication services as an example of how APIs solve problems for users. Twilio is also a service that makes total sense in the Oracle enterprise world of connecting people and information together when, where, and how it's needed.


Twilio integration with RightNow using PaaS


Twilio example integration using PaaS

Twilio is part of an ecosystem of partners that Oracle works with to provide value-add solutions for its applications. It's part of a strategy of delivering SaaS through PaaS so that applications and partners can tailor and integrate applications to increase return on investment for customers. Customers and partners can deliver even more compelling and modern user experiences to make enterprise employees more productive and satisfied with the tools they have to do their jobs, all using a common source of truth in the cloud.

The Oracle Applications User Experience outreach and communications team provides customers, partners, and enterprise applications developments with the toolkits and guidance to build such experiences in the cloud more simply and more productively than ever.

Stay tuned to the Oracle VOX (Voice of User Experience) blog and @usableapps on Twitter for news of the latest outreach in 2014!

Wednesday Mar 27, 2013

Don’t Sweat Them UIs: Cloud Makes Them All Part of the Service

For me, the most powerful UX pivot point that the cloud platform offers developers is flexibility and scalability to build optimized and contextual solutions, reflecting how users' roles, tasks, goals, environments, and devices--their context of use, if you like--can vary. With Platform as a Service (PaaS) or cloud development, the old client-server assumptive days of developers writing UIs on top of each operating system and then making calls to static and dynamic link libraries are gone. Instead, with the cloud, developers use services and APIs, Lego-like, and use such integrations to assemble contextual applications. This difference is explained far more eloquently, and expanded on, in this Engine Yard Cloud Out Loud podcast.

So, what do we mean by optimized and contextual UIs? Well, think about how you might use LinkedIn, for example. A power update to your LinkedIn profile such as adding abstracts for latest publications or completing your profile might be done on your PC using the LinkedIn website. Browsing through your contacts, groups or news features might be done with swipe gestures on the LinkedIn app on your tablet. Accepting a LinkedIn invitation to connect via email can be done on your smart phone with a few taps and you can see updates at a glance too.

Different UIs, different context of use

LinkedIn Different UIs, different context of use. All optimized. (photo: Ultan O'Broin)

We don’t have to think about these different LinkedIn usage scenarios devices. We just do it because the interactions have been understood and designed for. We know they all rotate around our profile's details as the source of truth. We perform the different tasks on different devices intuitively, as our context demands. That's the whole point of a great UX, I guess, commonsense ways of ensuring users don't have to think! Same principle applies to enterprise applications, really.

For developers, this offers great opportunities too to enable great UX from the Cloud by relying on APIs and service oriented architecture. By using integrated UI services and leveraging design guidance such as UX design patterns and guidelines and not sweating about writing new UIs from scratch for every device, developers and partners can spend more time on issues such as security, performance, integration, scalability, speed, all the stuff that's critical to business, while anticipating changes in UX that will come for sure. For customers, such cloud-based enablement means continued ROIs by using existing data while extending the UX of existing apps and providing new experiences too to make users even more productive.

Credit for LinkedIn analogy to Jeffrey Pease.

About

Oracle applications user experience (UX) assistance. UX and development outreach of all sorts to the apps community, helping to design and deliver usable apps.

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Ultan Ó Broin. Director, Global Applications User Experience, Oracle Corporation. On Twitter: @ultan

See my other Oracle blog about product globalization too: Not Lost in Translation

Interests: User experience (UX), user centered design, design patterns, tailoring, BYOD, dev relations, language quality, mobile apps, Oracle FMW and ADF, and a lot more.

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