Monday Jul 05, 2010

Information Quality

When we talk about user experience, it's important to remember that the language (the terms, or words we use to call things) on the page is as critical as the page design and other components on it. As well as taking into account the business process and task flow of the user, we must take into account how what terminology and style of language would be best for their role too. And, of course, it must work globally too!

Oracle pays a lot of attention to information quality, and I'm pleased to say we spend a good deal of time researching terminology as well as managing it for use in our product deliverables. Language changes over time, and we need to be cognisant of the challenges that the social web presents even in the enterprise space too.

For those who'd like to know more about the social web challenges, then check out the video "Get Ready for Socially-enabled Everything". And if you're interested in information quality, then take a look at this video from the folks at Acrolinx. Oracle has licensed the Acrolinx IQ suite and I am proud to say that my team is leading the pilot implementation.

arbortext_on_mac_2.png

If you'd like to know more about terminology and language quality at Oracle, feel free to reach out to me through the comments or Twitter (@ultan).

Monday Nov 09, 2009

Welcome to the User Assistance Experience

In this blog, I'll cover all sorts of issues relating to what we call "user assistance" in Oracle Apps - messages (all sorts, errors, warnings, and more), embedded help, and nonembedded help, demos, and more and how users collaborate with each other to help themselves. I'll focus especially on the design and deployment of user assistance, and how is relates to user experience in general.

For now you might like to check out a recent usableapps posting about the use of writing patterns.

PatternDiagram-.jpg

This is just one of the exciting approaches that Oracle uses to the design of user assistance components.

About

Oracle applications user experience (UX) assistance. UX and development outreach of all sorts to the apps community, helping to design and deliver usable apps.

Profile

Ultan Ó Broin. Director, Global Applications User Experience, Oracle Corporation. On Twitter: @ultan

See my other Oracle blog about product globalization too: Not Lost in Translation

Interests: User experience (UX), user centered design, design patterns, tailoring, BYOD, dev relations, language quality, mobile apps, Oracle FMW and ADF, and a lot more.

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