By ultan o'broin on Mar 09, 2012
Our user research tells us that security of devices and mobile devices and data is a major issue that needs to be addressed before an enterprise will embark on a serious mobile strategy. This is not surprising. Certainly, it’s disruptive when you lose a personal device, but the loss of a device with critical or confidential enterprise data is much more serious. The evidence that data will be compromised from lost or stolen mobile devices is very real, according to Symantec studies.
Concerns about losability have been with us for a while. A serious UX issue for sure, HCI research even considers losability/findability of mobile devices a mobile usability heuristic, à la Jakob Nielsen.
Since mobile devices often get lost, adequate measures such as encryption of the data should be taken to minimize loss. If the device is misplaced, the device, system or application should make it easy to find it back.
Bertini, E., Gabrielli, S. and Kimani S. (2006). Appropriating and assessing heuristics for mobile computing. AVI '06 Proceedings of the working conference on advanced visual interfaces.
Many devices now come with a remote wipe capability. BlackBerry has enterprise-level security. Others have an easy way to track the device’s location too (Apple's iCloud, for example). However, that’s not enough for mobile app data and usage security. Oracle ADF Mobile has the solution.
ADF Mobile's use of communication encryption, authentication through identity management, and use of access control APIs -- combined with support of native O/S device security--meets the needs of enterprises by addressing those security concerns that might hold up a mobile strategy implementation.
Watch out for more UX aspects of using ADF Mobile and other mobile UX resources on this blog, soon!