Sunday Sep 19, 2010

Oracle Apps-UX at UA Europe 2010

The Applications User Experience User Assistance team (well, myself, Laurie Pattison, and Erika Webb anyway!) attended the "UA Europe 2010":http://www.uaconference.eu/ conference in Stockholm.

In addition to sessions on DITA-based writing patterns  and enterprise mobile apps UA research and design, we held a lunchtime discussion on the iPad and user assistance, and took time to talk at length with author Anne Gentle and exchange views with other lots of other UA and information strategy professionals.

I am really happy with the thought leadership that Apps-UX displayed in the UA space. It's such a great group to work in! Watch out for a forthcoming interview with Anne Gentle on the usableapps website. Here's to the next conference!

Wednesday Jul 07, 2010

The User Assistance Conversation

Been reading Anne Gentle's book Conversation and the Community and picking up some great ideas about the shift from the traditional print paradigm user documentation towards user-generated content, collaborative communication, and the power of communities.

I'm also really looking forward to hearing Anne speak at the UA Europe 2010 conference, being held in Sweden this September. I will be speaking there, too, about "DITA and Writing Patterns for User Assistance". I will be joined by other Oracle colleagues, so I will not be alone. Watch out for Erika's Webb's session on "The Design of User Assistance on Mobile Enterprise Applications" too, for a start!

Reading Anne's book, the following jumped out at me:

"...even if your documentation can't 'talk back' to your users, it can help users talk to each other and make connections that help them do their jobs well, play with technology at home, or learn something new in a classroom setting.... think about documentation and user assistance as a multiple-channel communication device, perhaps with the help of some social technology applications."

Of course, whatever you might read in Globish, bear in mind this conversation is not all in English, regardless of the subject matter! By the way, you can read my own review of Globish in a forthcoming issue of Multilingual magazine (shameless plug, as I don't see any conflict of interest!). You see, I have an existence outside of Oracle too!

Thursday Apr 22, 2010

CMS DITA North America Conference / Agile Doc

I attended and presented, along with my colleague Dana Spradley, at the Content Management Strategies DITA North America Conference 2010 in Santa Clara this week. It was touch and go whether I would make it across the Atlantic, but as usual the Irish always got through!

Our presentation was about DITA and Writing Patterns, and there were three other presentations from Oracle folks too, all very well delivered and received. The interaction with other companies was superb, and the sparks of innovation that flew as a result left me with three use case ideas for UX investigation and implementation. My colleague had a similar experience. Well worth attending!

One of the last sessions was about Authoring in an Agile environment, presented by Julio Vasquez. This was an excellent, common sense, and forthright no-nonsense delivery that made complete sense to me. I'd encourage you, if you are interested in the subject, to check out Julio's white paper on the subject too, available from the SDI website.

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Oracle applications user experience (UX) assistance. UX and development outreach of all sorts to the apps community, helping to design and deliver usable apps.

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Ultan Ó Broin. Director, Global Applications User Experience, Oracle Corporation. On Twitter: @ultan

See my other Oracle blog about product globalization too: Not Lost in Translation

Interests: User experience (UX), user centered design, design patterns, tailoring, BYOD, dev relations, language quality, mobile apps, Oracle FMW and ADF, and a lot more.

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