Saturday Dec 28, 2013

APIs are User Experience Design Too

The developer's favorite UX guru and industry champion, Jared Spool, nails today's way of providing great user experiences in his User Interface Engineering (UIE) article "APIs: The Future is Now".

Platform as a Service (PaaS) is a platform for user experience too, offering the prospect of a seamless user experience (UX) between applications and services. UX designers are emerging as the enablers of great user experiences in the cloud, all built using LEGO-like building blocks of application programming interfaces (APIs). Those other building blocks, UX design patterns bring those integrated experiences to life making design and development for cloud solutions more productive than ever.

Jared continues with his UIE insight:


To make APIs work, they need a design. The method of designing an API isn’t that different from any other user interface project, except the users are fellow developers and designers.

We’re seeing a branch of UX design emerging that deals with creating easy to use and maintain APIs. They provide documentation, sandbox tools for testing functions, example code, and simple maintenance models for getting the API integrated and running quickly and effectively.

It won’t be too long before our own organizations need to ask what could we build as an API for our own stuff? As designers, we can play a role in helping make our core competencies a integral part of
other applications.

Check out Jared's use of Twilio's cloud communication services as an example of how APIs solve problems for users. Twilio is also a service that makes total sense in the Oracle enterprise world of connecting people and information together when, where, and how it's needed.


Twilio integration with RightNow using PaaS


Twilio example integration using PaaS

Twilio is part of an ecosystem of partners that Oracle works with to provide value-add solutions for its applications. It's part of a strategy of delivering SaaS through PaaS so that applications and partners can tailor and integrate applications to increase return on investment for customers. Customers and partners can deliver even more compelling and modern user experiences to make enterprise employees more productive and satisfied with the tools they have to do their jobs, all using a common source of truth in the cloud.

The Oracle Applications User Experience outreach and communications team provides customers, partners, and enterprise applications developments with the toolkits and guidance to build such experiences in the cloud more simply and more productively than ever.

Stay tuned to the Oracle VOX (Voice of User Experience) blog and @usableapps on Twitter for news of the latest outreach in 2014!

Monday Jul 16, 2012

Apps Consumer Experience & Contextual Actions Guideline

Here's one of our Oracle Fusion Applications User Experience Advocates Sten Vesterli (@stevesterli) talking with our own Kathy Miedema about how consumer expectations about the look and usability of modern, attractive websites are driving applications user experience (UX) in the enterprise and how Oracle Fusion Applications delivers!

Great video, also offering some insights into what the Oracle Application Development Framework af:table faces component and persistence change framework means for user personalization too. The building blocks of our UX are the Oracle Fusion Applications patterns and guidelines, now available for developers to take our usability even further and to give their user interfaces a totally awesome consumer makeover.

I'd like to highlight one of our guidelines that you really do need to know about for that modern UX: The Contextual Actions guideline.


Contextual Actions guideline explains how to elegantly streamline users access to information without navigating away from tasks

Contextual actions are a supercool and fast way for you to let users have more information right there in the user interface. Users hate navigating away for this kind of stuff as its a total productivity killer. Now, the contextual action dialog box gives users easy access to a whole bunch of objects and actions right away while they stay engaged with, and completing, the immediate task.

Read more about how Oracle Fusion Applications CRM uses this contextual action feature, and it's used throughout the applications suite too. There are contextual actions dialog boxes, like the one I've shown for Person, for 10 other business objects in Fusion Apps, including Organization, Customer Account, Item, Project, and so on.

And, don't forget we have even more videos about Oracle Applications User Experience on the Usable Apps YouTube channel too!

About

Oracle applications user experience (UX) assistance. UX and development outreach of all sorts to the apps community, helping to design and deliver usable apps.

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Ultan Ó Broin. Director, Global Applications User Experience, Oracle Corporation. On Twitter: @ultan

See my other Oracle blog about product globalization too: Not Lost in Translation

Interests: User experience (UX), user centered design, design patterns, tailoring, BYOD, dev relations, language quality, mobile apps, Oracle FMW and ADF, and a lot more.

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