By Ultan O'Broin-Oracle on Oct 15, 2010
Not convinced of the power of community support, eh? Then I urge you to check out this presentation from Greg Oxton of the Consortium for Service Innovation (CSI). Incredible. A very important statement about why enterprises need to be aware of--and harness--the power of their user communities.
(Image copyright CSI 2010) Oracle is a member of the CSI.