Thursday Oct 03, 2013

Simple to Use, Simple to Design, Simple to Build at UKOUG Apps 13

Come to the UK Oracle User Group's Applications Conference 2013 in London and see Kristin Desmond and myself deliver a powerful message about Tailoring Your Applications User Experiences in the Cloud.


Simplified UI: Simple to Use, Simple to Design, Simple to Build


Simplified UI: Simple to Use, Simple to Design, Simple to Build


Featuring the Release 7 Simplified User Interface experience for our cloud applications, we'll show you how to enable your business to take charge of tailoring your own modern and compelling UI that delivers on usability without needing the IT department, how you can design a new great user experience and partner integrations using UX design patterns, and how you won't have to write a line of code to build any of this. And all in the cloud. A must for partners and customers alike!

See you there!

And there's more from the Applications User Experience team at that event too. Check out the other UX sessions too. Don't miss 'em!

Thursday Mar 28, 2013

Showtime! FUSE and Friends at OBUG Connect 2013

Just back from Oracle Benelux User Group's (OBUG) Connect 2013 where, together with Jeffrey Pease, Oracle Applications Labs VP, we demoed “FUSE”. FUSE is an internal name really, one that got away and has stuck; but make no mistake, it was Oracle Fusion Applications that we showed!

FUSE is a browser-based, cross-device, simplified and lightweight UX for self-service, casual and frequently performed tasks. Built using Oracle ADF, rendered in HTML5 with CSS3, and leveraging cloud infrastructure, this UI is optimized for navigation and action, action, action.

Jeffrey with the new face of Oracle Fusion Applications (HCM) on iPad

Jeffrey with the new face of Oracle Fusion Applications on iPad, projected live onto the big screen.
Ultan at the controls. (photo: Ultan O'Broin)

Intuitive, intelligent, and integrated with other Fusion UI optimizations, what the audience saw was a UX informed by COIT and BYOD trends, and designed to meet the high expectations about modern apps that our users communicate to us. It was awe-inspiring to see the sleek UX put through its paces on an iPad and projected onto the huge movie screen at Connect 2013’s Kinepolis cinema center location.

So, watch out for news of this new face of Fusion Applications coming to events and browsers near you.

iPads and Apps in Your Hands

Jeffrey also demoed the fantastic mobile analytic apps for sales leaders called Mobilytics, live in the session too. So, in about 45 mins, we showed off four demos on iPad, MacBook Air, and Chromebook, did some Q & A, and let the audience come up and play with apps on the tablet. A very lively and interactive session. No PowerPoint karaoke there!

Jeffrey wows with mobile sales cloud analytics

Jeffrey wows with Mobilytics, live from his iPad. (photo: Ultan O'Broin)

Mobile UX Design Patterns are in Business

Later in the day, along with Fusion User Experience Advocate (FXA) Lonneke Dikmans (@lonnekedikmans) of Vennster, we presented on Mobile UX Design Patterns. We called out how these design patterns enabled productive building of apps by customers and partners which combined with the security and code-once model of Mobile ADF make this the perfect solution for enterprise apps deployment. You can read more about our presentation on the Vennster blog.

The OBUG Connect conference in 2013 was a great event. Don’t miss it next year and watch out for more events from OBUG (@OBUG_ORG) too, an organization that continues to go from strength to strength. Bring your popcorn.

Monday Jul 16, 2012

Apps Consumer Experience & Contextual Actions Guideline

Here's one of our Oracle Fusion Applications User Experience Advocates Sten Vesterli (@stevesterli) talking with our own Kathy Miedema about how consumer expectations about the look and usability of modern, attractive websites are driving applications user experience (UX) in the enterprise and how Oracle Fusion Applications delivers!

Great video, also offering some insights into what the Oracle Application Development Framework af:table faces component and persistence change framework means for user personalization too. The building blocks of our UX are the Oracle Fusion Applications patterns and guidelines, now available for developers to take our usability even further and to give their user interfaces a totally awesome consumer makeover.

I'd like to highlight one of our guidelines that you really do need to know about for that modern UX: The Contextual Actions guideline.


Contextual Actions guideline explains how to elegantly streamline users access to information without navigating away from tasks

Contextual actions are a supercool and fast way for you to let users have more information right there in the user interface. Users hate navigating away for this kind of stuff as its a total productivity killer. Now, the contextual action dialog box gives users easy access to a whole bunch of objects and actions right away while they stay engaged with, and completing, the immediate task.

Read more about how Oracle Fusion Applications CRM uses this contextual action feature, and it's used throughout the applications suite too. There are contextual actions dialog boxes, like the one I've shown for Person, for 10 other business objects in Fusion Apps, including Organization, Customer Account, Item, Project, and so on.

And, don't forget we have even more videos about Oracle Applications User Experience on the Usable Apps YouTube channel too!

Monday Jul 09, 2012

Schmelp Portal, Help Portal: Oracle Fusion Applications Help Online

Yes, the Oracle Fusion Applications Help (or "Help Portal" to us insiders) is now available. Click the link fusionhelp.oracle.com and check it out! Built using Oracle Application Development Framework components.

Oracle Fusion Applications Help user interface

Oracle Fusion Applications Help user interface

If you're developing your own help for Fusion Apps, then you can use the newly published Oracle Fusion Help User Interface Guidelines to understand the best usage. These guidelines are also a handy way to get to the embedded help design patterns for Oracle Fusion Applications, now also available.

To customize and extend the help content itself no longer requires the engagement of your IT Department or expensive project work. Customers can now use the Manage Custom Help capability to edit or add whatever content they need, make it secure and searchable, and develop a community around it too. You can see more of that capability in this slideshare.net presentation from UKOUG Ireland 2012 about the Oracle Fusion Applications User Assistance and Support Ecosystem by Ultan O'Broin and Richard Bingham.

Manage Custom Help capability

Manage Custom Help capability

To understand the science and craft that went into the creation and delivery of the "Help Portal" (cardiac arrests all round in Legal and Marketing Depts), then check out this great white paper by Ultan O'Broin and Laurie Pattison: Putting the User into Oracle Fusion Applications User Assistance.

So, what's with this "Help Portal" name? Well, that's an internal (that is, internal to Oracle) name only and we should all really call it by the correct product listing name: Oracle Fusion Applications Help. To be honest, I don't care what you call it as long as it is useful. However, these internal names can be problematic when talking with support or the licensing people. For years, we referred casually to the Oracle Applications Help or Oracle Applications Help System that ships with the Oracle E-Business Suite products as "iHelp". Then, somebody went and bought Siebel.

Game over.

Tuesday Jun 12, 2012

Tweeting about Oracle Applications Usability: Points to Consider

Here are a few pointers to anyone interested in tweeting about Oracle Applications usability or user experience (UX). These are based on my own experiences and practice, and may not necessarily reflect the views of Oracle, of course (touché, see the footer).


  • If you are an Oracle employee and tweet about our offerings, then read up and follow the corporate social media policy. For the record, I tweet under the following account names: @ultan, @localization, @gamifyOracle, and @usableapps. The last two are supposedly Oracle subject-dedicated, but I do mix it up on occassion.

  • Complete the Twitter account profile, and add a profile picture too. Disclose your interest. Don’t leave either the profile or image blank if you want to be taken seriously (or followed by me).

  • Don’t tweet from a locked down ("protected") Twitter account, as your messages cannot be circulated to anyone who doesn't follow you. Open up the account to all if you really want to get that UX message out.

  • Stay on message. The usable apps website, Misha Vaughan's VoX blog, and the Oracle Applications blog are good sources of UX messages and information, but you can find many other product team, individual, and corporate-wide sources with a little bit of searching. Set up a Google Alert with likely keywords and obtain a daily digest of new information right in your inbox.

  • Add your own insight and wit to the message, were relevant. Just circulating and RTing stock headlines adds no value to your effort or to the reader, and is somewhat lazy, in my opinion. That said, don't steal other people's insight and links either. Attribute where appropriate.

  • Leave room for RTing of your tweet. So, don’t max out those 140 characters. Keep it under 130 if you want to be RTed without modification (or at all-I am not a fan of modifying tweets [MT], way too much effort for the medium). Use URL shorteners, remove articles and punctuation marks and use fragments, abbreviations, and so on at will to keep the tweet short enough, but leave keywords intact, as people search on those.

  • Follow any Fusion UX Advocates who are on Twitter too (you can search for these names), and not just Oracle employees. Don't just follow the people you like or think like you, or those who you think like you or are like-minded. Take a look at who is following or being followed by whom and er, follow up.

  • Create and socialize others to use an easily remembered or typed hashtag, or use what’s already popularized (for an event or conference, for example). We used #gamifyOracle for the Applications UX gamification design jam, and other popular applications UX ones are #fusionapps and #usableapps (or at least I’m trying to popularize it). But, before you start the messaging, if you want to keep a record of the hashtag traffic and analyze it, then set it up with an archiving service. Twitter’s own tweet lifespan is short.

  • Don't confuse hashtags (#) with Twitter handles (@) that have the same name. Sending a tweet to @gamifyOracle will just be seen by @gamifyOracle (me) and any followers we have in common. Sending it to #gamifyOracle is seen by anyone following or searching for that hashtag.

  • No dissing the competition. But there is no rule about not following them on Twitter to see the market reactions to Oracle announcements enabling you to tailor your own message accordingly.

  • Don’t be boring. Mix it up a bit. Every 10th or so tweet, divert into other areas of interest, personal ones, even. No constant “Thank you Joe Schmoe for giving me +K for this, that, and the other” or “I just ousted Mr X as Mayor of on foursquare" pouring into the Twitterstream, please. I just don’t care and will probably unfollow pretty quickly.

And now, your Twitter tips and experiences with this subject? Them go in the comments...

Saturday May 26, 2012

Oracle Applications UX Gamification Worldwide All Hands Day

The Oracle Applications User Experience (UX) group recently hosted the #gamifyOracle Oracle Applications Gamification Worldwide User Experience Design Jam at the Oracle HQ in Redwood Shores, California. This was a big, fun-filled innovation day for all Applications UX members, other invited Oracle contributors (from Oracle's Education and Research Industry Business Unit, Oracle Product Support, Oracle Technology Network, and so on) and external guests from our Fusion User Experience Advocates (FXA) program. And this firestarter (as I was the one inspired to provoke him into attending through @gamifyOracle, I take responsibility for him entering into the spirit of things in such style).

Hello World developer expertise badge used during event

Would be af:HelloWorld ADF component developer expertise badge used during the gamification process. Teams obtained this badge when they had sufficient technical nous in evidence at the jam.

The event itself started with introduction to gamification--nuanced and positioned for the world of work--and then a design jam. Teams (named after various well-know game characters) of participants with mixed backgrounds and expertise were each given a business flow or task and challenged to gamify it to maximize user engagement, participation, and productivity. Tasks from the CRM, Financials, HCM, Projects and Portfolio Management, and SCM worlds of work in the office, and on the go, received the best of the insight and science treatment that Applications UX brings to Oracle, and the results were stunning. Design deliverables were UX designs (wireframes and prototypes).

The process itself was gamified using an Applications UX-developed web app made up of a team management dashboard, a leaderboard, an information board, and a UI used by event administrators to monitor and reward each team's performance (see, even the gamification is gamified in Oracle).

Admins (I was one) scored teams on their use of game principles and game components throughout the day, resulting in earned points and badges, while extra kudos could be gained by teams themselves by checking in, going the extra mile, showing out of the box style thinking, and bringing their expertise to life in their design.

Teams hard at work during the #gamifyOracle design jam.

Teams hard at work during the #gamifyOracle design jam. Photograph: Martin Taylor (@theothermartin).

A fun but productive day, as all entered into the spirit, as I went around I was impressed by the earnest nature of the UX design efforts, the sparkling output, and the eagerness of teams to compete with each other. The day was punctuated by a cool set of videos with thumping sound tracks, featuring Oracle folks talking about the role of gamification in the enterprise, and what gamification is and isn’t.

Hammering home the point about the market relevance of gamification, the final stage of the team was a Dragons Den-type scenario where each team demonstrated their concept to the collective gathering who then played the role of crowdsourced venture capitalists, using another Applications UX-developed web app to invest virtual currency (did you see what we just did there?) in each design.

Showing off gamified enterprise app flow to the ersatz venture capitalists present

Showing off a gamified enterprise app flow to the ersatz venture capitalists present. Photograph: Ultan O’Broin.

The winning team? An inspired effort from the Bowser team. And of course, it had an external member, Oracle ACE Director Edward Roske (@eroske), who had a double celebration as it was also his birthday. Proves the point about the FXA program bringing something fresh to our table (kudos to Misha Vaughan for invitations): a fresh energy, a fresh set of ideas, and a fresh perspective.

Team Bowser was the winner, and was awarded this inexpensive yet tasteful trophy.

Team Bowser was the winner, and was awarded this inexpensive yet tasteful trophy. Photograph: Edward Roske (@eroske).

In all, a great way to learn about gamification, build team spirit, and create an innovative, contemporary user experience in a very agile way. Don’t be surprised if some of these eventually come to life on your desktop or mobile device soon.

Badges to Laurie Pattison (@lsptahoe), Erika Webb (@erikanollwebb), and everyone who organized the event, and especially to the attendees, travelling from all over Asia, Australia, Europe, and North America to gamify Oracle applications.

Friday May 18, 2012

#gamifyOracle: Oracle Applications Gamification Worldwide #UX Design Jam

Yes, a worlwide apps user experience (UX) gamification event happening, by invite, in Oracle's HQ in Redwood Shores, California. I'll be there...

GamifyOracle badge

Follow the #gamifyOracle hashtag on Twitter for more details, and stay tuned to this blog for more news.

For now, check out the AppsLab blog "Next Tour Stop: An Apps UX Design Jam" by Jake Kuramoto (@jkuramot) for more reveals...

Some Background

About

Oracle applications user experience (UX) assistance. UX and development outreach of all sorts to the apps community, helping to design and deliver usable apps.

Profile

Ultan Ó Broin. Director, Global Applications User Experience, Oracle Corporation. On Twitter: @ultan

See my other Oracle blog about product globalization too: Not Lost in Translation

Interests: User experience (UX), user centered design, design patterns, tailoring, BYOD, dev relations, language quality, mobile apps, Oracle FMW and ADF, and a lot more.

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