What Do Users Want as User Assistance on Mobile Devices?
By ultan o'broin on Nov 26, 2009
One of the great things about my job working on the user experience user assistance team is I get to do research all aspects of user assistance on all kinds of platforms and devices. This is serious research, but it's fun too!
I love working with mobile devices, and already have too many to play with at home too. Recently, myself and my coworker Rhonda Nelson conducted a focus group with some users of business apps on mobile devices to find out what alerts, messages or help they wanted while working. From our research, empirical observation (and own experiences) we figured that the possibilities offered by native device capabilities might be mentioned (consider, for example, how users of GPS-capable devices like the Android HTC or Apple iPhone might use Google Maps to "help" them locate or transit), but would this expectation be borne out by the focus group? What else would be revealed by the users?
Well, you can find out by reading the usableapps blog article "Researching What Users Want from Help and Alerts on a Mobile Device". We will continue research into user assistance on mobile devices, including the use of e-readers like the Kindle or Nook - really looking forward to some interesting UX research with our users!