Welcome to the User Assistance Experience

In this blog, I'll cover all sorts of issues relating to what we call "user assistance" in Oracle Apps - messages (all sorts, errors, warnings, and more), embedded help, and nonembedded help, demos, and more and how users collaborate with each other to help themselves. I'll focus especially on the design and deployment of user assistance, and how is relates to user experience in general.

For now you might like to check out a recent usableapps posting about the use of writing patterns.

PatternDiagram-.jpg

This is just one of the exciting approaches that Oracle uses to the design of user assistance components.

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Oracle applications user experience (UX) assistance. UX and development outreach of all sorts to the apps community, helping to design and deliver usable apps.

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Ultan Ó Broin. Director, Global Applications User Experience, Oracle Corporation. On Twitter: @ultan

See my other Oracle blog about product globalization too: Not Lost in Translation

Interests: User experience (UX), user centered design, design patterns, tailoring, BYOD, dev relations, language quality, mobile apps, Oracle FMW and ADF, and a lot more.

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