Welcome to the User Assistance Experience
By Ultan O'Broin Oracle UX-Oracle Paas4SaaS-Oracle on Nov 09, 2009
In this blog, I'll cover all sorts of issues relating to what we call "user assistance" in Oracle Apps - messages (all sorts, errors, warnings, and more), embedded help, and nonembedded help, demos, and more and how users collaborate with each other to help themselves. I'll focus especially on the design and deployment of user assistance, and how is relates to user experience in general.
For now you might like to check out a recent usableapps posting about the use of writing patterns.
This is just one of the exciting approaches that Oracle uses to the design of user assistance components.