iPad and User Assistance
By Ultan O'Broin Oracle UX-Oracle Paas4SaaS-Oracle on Apr 13, 2010
What possibilities does the iPad over for user assistance in the enterprise space? We will research the possibilities but I can see a number of possibilities already for remote workers who need access to trouble-shooting information on-site, implementers who need reference information and diagrams, business analysts or technical users accessing reports and dashboards for metrics or issues, functional users who need org charts and other data visualizations, and so on. It could also open up more possibilities for collaborative problem solving.
User assistance content can take advantage of the device's superb display, graphics capability, connectivity, and long battery life. The possibility of opening up more innovative user assistance (UA) solutions (such as the opportunities afforded by the natural UI or maximizing graphical UA possibilities like comics) is an exciting one for everyone in the UX space. Aligned to this possibility we need to research how users would use the device as they work.