Attending UA Europe 2011 in the UK, June 2011

Delighted to say, come June 2011, I’ll be speaking at the UA (User Assistance) Europe 2011 Conference, held in Brighton in the UK. Conference details are now available.

And what will I be speaking about?

Beyond Errors: Messages for the Complete Enterprise Applications User Experience

I’ll reveal insights into how messages are best designed for users of enterprise applications, communicating with users by taking into account the context of the task flow, user profile, and a working environment of dealing with high value data under pressure. I’ll also explain different message types required: Confirmations, errors, information, processing and warning types, each with unique visual properties and specific use cases for where and when they are used on the page.

As I’ve said before, enterprise application messages go far beyond the oft-quoted heuristic of writing them in plain language. They must be integrated with the overall user experience, working environment, and plug into existing help desk policies. I’ll show some colorful examples of message usage in Oracle applications and leverages our own usability findings, designs as well as heuristics from other usability studies and sources. I do like pictures in my presentations!

What you’ll hear will be a bit different from what you may have already read about error messages and how they are used on web sites.

However, as I will be there for the entire conference, I will also make myself available to anyone interested in knowing more about the Oracle Applications User Experience team, UX processes or about what we’ve delivered for Oracle Fusion Applications.

Hope to see you there!

Comments:

Hello Ultan!

Currently, I am investigating approaches to providing user-friendly warnings in our new product we are going to develop. Your session "Beyond Errors: Messages for the Complete Enterprise Applications User Experience" seems to be the one I am looking for.

Unfortunately, I did not have a chance to visit the conference. Could you share information you covered there? Could you recommend articles, books, etc. to read?

Your help will be greatly appreciated.

Thank you!

- Catherine

Posted by Catherine on June 01, 2012 at 03:01 PM IST #

Catherine, I cannot share the presentation as that would not be fair to those who attended, but some of the information is covered in this entries.

How to Write Effective Application Error Messages for Users: https://blogs.oracle.com/userassistance/entry/the_kerryman_s_guide_to

Hope this helps.

Ultan

Posted by Ultan on June 01, 2012 at 03:11 PM IST #

Ultan,
Thank you! This article is interesting but a bit technical. I am looking for information on how to integrate error messages, warnings, etc. in the overall UX.

It is a pity that you cannot share more information. I will try to find more best practices on the web.

Thanks!
- Catherine

Posted by Catherine on June 01, 2012 at 03:33 PM IST #

Perhaps you're right. Why not share the insight since it's a year old now. It's here:

http://www.slideshare.net/uobroin/beyond-errors-messages-for-the-complete

However, I cannot support any questions on the content. Other information on messages may be throughout this blog. Feel free to search.

Posted by ultan on June 03, 2012 at 03:38 PM IST #

Ultan,
Thanks a lot! Your presentation is very helpful.
Of course, I will search through your blog. I have already found interesting articles on UA.

Thank you once again! )

Posted by Catherine on June 04, 2012 at 10:10 AM IST #

No problem. Hope it helps. What company do you work for, by the way?

Posted by Ultan (Oracle Apps-UX) on June 04, 2012 at 10:14 AM IST #

I work for Enkata - http://www.enkata.com

Posted by Catherine on June 04, 2012 at 10:17 AM IST #

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About

Oracle applications user experience (UX) assistance. UX and development outreach of all sorts to the apps community, helping to design and deliver usable apps.

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Ultan Ó Broin. Director, Global Applications User Experience, Oracle Corporation. On Twitter: @ultan

See my other Oracle blog about product globalization too: Not Lost in Translation

Interests: User experience (UX), user centered design, design patterns, tailoring, BYOD, dev relations, language quality, mobile apps, Oracle FMW and ADF, and a lot more.

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