Applications User Experience User Assistance at CHI 2011
By ultan o'broin on Mar 29, 2011
Delighted to say team members Erika Webb, Ray Matsil, and Jeff Sauro have a case study on The Benefit Analysis of User Assistance Improvements in CHI 2011. You can check out more details of this and the other Oracle contributions to CHI 2011 on the usableapps website.
Great job everyone!