By Ultan O'Broin-Oracle on Jul 05, 2010
When we talk about user experience, it's important to remember that the language (the terms, or words we use to call things) on the page is as critical as the page design and other components on it. As well as taking into account the business process and task flow of the user, we must take into account how what terminology and style of language would be best for their role too. And, of course, it must work globally too!
Oracle pays a lot of attention to information quality, and I'm pleased to say we spend a good deal of time researching terminology as well as managing it for use in our product deliverables. Language changes over time, and we need to be cognisant of the challenges that the social web presents even in the enterprise space too.
For those who'd like to know more about the social web challenges, then check out the video "Get Ready for Socially-enabled Everything". And if you're interested in information quality, then take a look at this video from the folks at Acrolinx. Oracle has licensed the Acrolinx IQ suite and I am proud to say that my team is leading the pilot implementation.
If you'd like to know more about terminology and language quality at Oracle, feel free to reach out to me through the comments or Twitter (@ultan).