Monday Dec 08, 2014

Capturing that Applications User Experience: What Happens Offline Is As Important as Online

Communicating why UX is important is all about a good story, one preferably backed by facts and one that ends in a conclusion that resonates with the user!

At a recent Oracle Applications User Experience (OAUX) roadshow in London, OAUX VP Jeremy Ashley (@jrwashley) told the audience of customers and partners how most sales reps still liked to write down opportunity and other sales details at the time using paper and pen. True to form, a glance around the room revealed that insight to be true!

Capture. Simple way to get information into the cloud

Capture: A simple and consistent way to get data into the cloud, reflecting the flexibility of the way we work today.

It's also a reminder that when it comes to UX design, an empathy with what happens offline is as important as what happens online.

This behavior has been observed in ethnographic studies of real reps, of course. In addition to the fact that sales reps can have a dislike of enterprise apps (with good reason in the past) and will use anything necessary to close that deal, there is strong evidence to suggest that the act of writing things down aids recall later.

Yet, sales information still needs to be entered into the applications cloud as part of the overall sales process for reps to eventually close the deal. Enter Capture, an easy way to get that information into the cloud.

Capture is one of the four common actions we design for that delivers a consistent experience across devices using the same data in the cloud. So, if a rep writes something down, hey, they can quickly use Capture to get those details into the enterprise system over the next coffee after their meeting!

You can read more about Capture and how it fits into our UX approach in the free Oracle Applications User Experience Strategy and Trends eBook.

Monday May 26, 2014

Wearables and UX Innovation: En Español y Inglés

Good examples of Oracle's commitment to tech diversity and to innovation can be seen everywhere.

Here's a couple of videos from the Oracle Applications User Experience (UX) team, featuring Sarahi Mireles (@sarahimireles) and Noel Portugal (@noelportugal) who work together on some very cool stuff.

The videos are available on the Oracle Technology Network Architecture (OTNArchBeat) Community Video Channel on YouTube. Sarahi and Noel show you how cool people work together on some awesome innovations, worldwide.


Pebble Watch Spanish Facebook watch face notification

Sarahi Mireles showing off a Spanish language Pebble watch Facebook notification.

The videos are in Spanish and English and feature the latest in wearable technology that the UX team is exploring and that UX team members themselves love to use. Check out what they have to say in your preferred language.




Manos libres y vista al frente: Con el futuro puesto


Heads Up and Hands Free: Wearing the Future

Interested in knowing more or joining us?

Find out more on Facebook about the Oracle Applications User Experience team and the Oracle Mexico Development Center.

Saturday Dec 28, 2013

Copy is Interface Design

A superb blog in form and content, outlining why "Copy is Interface" by Daniel Burka. Every developer of user interfaces should memorize the list of best practices. If you haven't got writing skills, then find someone who has, or hire someone, if possible, and and apply any available guidelines, carefully.

Language (tone, style, and terminology) in the user interface (UI) is a critical part of an application's user experience. Getting the language right from the beginning of the development process ensures that it stays right. Of course, language must be tested iteratively, too. But, getting language wrong at the beginning, or adopting the Lorem Ipsum approach, well... the Swiss cheese model of language defects tells it all...






Swiss Cheese Model of Language Defects. Source: Des Traynor's User Interface Engineering "Microcopy" presentation.


Oracle partners and customers are working closely with the Oracle Applications User Experience team to identify the optimal toolkit to ensure that when they need to tailor the language in the user interface of their applications, they can do so simply and without the need for a major IT project or budget catastrophe. And, for enterprise applications developers who need guidance and practical resources on key UI terminology and their context so that they can build their own optimized Cloud UIs (be they desktop, simplified, or mobile) well, that kind of guidance is being discussed and readied too.

At the recent Oracle Applications User Experience communications and outreach team's Oracle Partner Advisory Board inaugural meeting in the UK, the importance of language quality in the UX was underscored. Not just in English, but in other natural languages too.

37 Signals' Getting Real gets the importance contribution that language makes to UX with the chapter called "Copywriting is Interface Design", and the Translation is UX website reminds us that UX is global and language excellence must reflect that, too.

For those interested in how language needs to be nuanced for the enterprise UX, and some of the approaches that can be taken, check out the Blogos article, "Working Out Context in the Enterprise: Localize That!".

Stay tuned for more on language as UX enablement from the outreach and communications team in 2014.

APIs are User Experience Design Too

The developer's favorite UX guru and industry champion, Jared Spool, nails today's way of providing great user experiences in his User Interface Engineering (UIE) article "APIs: The Future is Now".

Platform as a Service (PaaS) is a platform for user experience too, offering the prospect of a seamless user experience (UX) between applications and services. UX designers are emerging as the enablers of great user experiences in the cloud, all built using LEGO-like building blocks of application programming interfaces (APIs). Those other building blocks, UX design patterns bring those integrated experiences to life making design and development for cloud solutions more productive than ever.

Jared continues with his UIE insight:


To make APIs work, they need a design. The method of designing an API isn’t that different from any other user interface project, except the users are fellow developers and designers.

We’re seeing a branch of UX design emerging that deals with creating easy to use and maintain APIs. They provide documentation, sandbox tools for testing functions, example code, and simple maintenance models for getting the API integrated and running quickly and effectively.

It won’t be too long before our own organizations need to ask what could we build as an API for our own stuff? As designers, we can play a role in helping make our core competencies a integral part of
other applications.

Check out Jared's use of Twilio's cloud communication services as an example of how APIs solve problems for users. Twilio is also a service that makes total sense in the Oracle enterprise world of connecting people and information together when, where, and how it's needed.


Twilio integration with RightNow using PaaS


Twilio example integration using PaaS

Twilio is part of an ecosystem of partners that Oracle works with to provide value-add solutions for its applications. It's part of a strategy of delivering SaaS through PaaS so that applications and partners can tailor and integrate applications to increase return on investment for customers. Customers and partners can deliver even more compelling and modern user experiences to make enterprise employees more productive and satisfied with the tools they have to do their jobs, all using a common source of truth in the cloud.

The Oracle Applications User Experience outreach and communications team provides customers, partners, and enterprise applications developments with the toolkits and guidance to build such experiences in the cloud more simply and more productively than ever.

Stay tuned to the Oracle VOX (Voice of User Experience) blog and @usableapps on Twitter for news of the latest outreach in 2014!

Thursday Oct 03, 2013

Simple to Use, Simple to Design, Simple to Build at UKOUG Apps 13

Come to the UK Oracle User Group's Applications Conference 2013 in London and see Kristin Desmond and myself deliver a powerful message about Tailoring Your Applications User Experiences in the Cloud.


Simplified UI: Simple to Use, Simple to Design, Simple to Build


Simplified UI: Simple to Use, Simple to Design, Simple to Build


Featuring the Release 7 Simplified User Interface experience for our cloud applications, we'll show you how to enable your business to take charge of tailoring your own modern and compelling UI that delivers on usability without needing the IT department, how you can design a new great user experience and partner integrations using UX design patterns, and how you won't have to write a line of code to build any of this. And all in the cloud. A must for partners and customers alike!

See you there!

And there's more from the Applications User Experience team at that event too. Check out the other UX sessions too. Don't miss 'em!

PeopleSoft UX Design Principles and Guidelines Available

The enablement of Oracle's applications customers, partners and development community continues! The PeopleSoft UX team have shared their insight and innovation by releasing a rocking set of easily read and applied PeopleSoft UX Guidelines and Design Principles.


PeopleSoft UX Guidelines Landing Page


PeopleSoft UX Guidelines Landing Page

These guidelines are ideal enablement for PeopleSoft Tools and Oracle partner development teams to create usable and consistent applications and integrations that meet those usability efficiency, effectiveness and satisfaction goals that deliver on continued ROI for applications customers.

Bookmark the page and make it part of your design and development process. The sharing of the PeopleSoft UX guidance will continue, so watch for more information. If you have feedback or thoughts about the UX PeopleSoft Guidelines, find the comments.

Saturday Aug 31, 2013

Design Patterns as Grand Theft AUX? Come See Us At OOW13 and Find Out!

"Good artists borrow, great artists steal" so the saying goes. Smart artists have to do neither, and builders of great-looking usable apps with the Oracle Application Development Framework don't either. Using the freely available Oracle Applications User Experience design patterns and guidelines to develop and tailor your own applications and integrations in the cloud is guilt free. Yes, we have given them away! We want you to have them so you can use those ADF resources to focus on harder things!

Tailoring at Henry Poole and Co., London, England

Tailoring at Henry Poole and Co., London, England (Image from Wikipedia Commons)

UX design patterns are all about developer productivity in the cloud. Developers don't have to think about usability when developing apps, and the users of the apps won't need to think when it comes to using them either. Usability is baked into the ADF components and templates that patterns are based on and we've also proven how the organization of those components (or patterns) can solve common enterprise usability problems in a reusable way for developers. Yes, we've tested how the developer productivity with UX design patterns is realized as return on investment by built apps used by real workers doing real tasks in real situations, office and street, so we know they work!

Patterns are part of an overall tailoring solution for the cloud that Oracle Applications User Experience (AUX) provides to customers, partners, and the ADF build community represented by our friends in the ADF EMG and ODTUG. At Oracle OpenWorld 2013 we've got a great panel that will explain the approach and what it means for apps user experience, applications ROI, and customer and partner development productivity. Come along and learn more from myself, Tim Dubois, Killian Evers, and the irrepressible Floyd Teter as we show and tell about Oracle Fusion Applications: Tailoring Your User Experience in the Cloud.

And don't forget the other UX presentations and opportunities to input to future applications and find out more about our usability labs too! Full details are on the Usable Apps website.

About

Oracle applications user experience (UX) assistance. UX and development outreach of all sorts to the apps dev community, helping to design and deliver usable apps in the cloud.

Profile

Ultan Ó Broin. Director, Global Applications User Experience, Oracle Corporation. On Twitter: @ultan

See my other Oracle blog about product globalization too: Not Lost in Translation

Interests: User experience (UX), user centered design, design patterns, tailoring, BYOD, dev relations, language quality, mobile apps, Oracle FMW and ADF, and a lot more.

Search

Archives
« May 2015
SunMonTueWedThuFriSat
     
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
      
Today