Saturday Jun 27, 2015

Jules of the Oracle Cloud: Wiring Developers' Use Cases to UX PaaS4SaaS Productivity

Two killer videos to watch. Together.

First up, Oracle Applications Cloud User Experience PaaS and SaaS enablement outreacher Julian "Jules" Orr (@Orr_UX) on how to select the right use case for PaaS4SaaS using the #JTBD (Jobs To Be Done) approach.

This video is part of the OTNArchBeat (@OTNArchBeat) Two Minute Tech Tip (2MTT) series.

Second, we have Oracle partner Hitachi Consulting talking about wireframing customer cloud solutions using OAUX enablement and what that means for shortening the HCM SaaS innovation cycle and increasing business.

No idea who the guy in the ETRO (@EtroOfficial) suit is. Damn hipsters.

Of course, the two videos are perfect together. Just like PaaS and SaaS.

You can read more about the Hitachi Consulting enablement on the Usable Apps blog.

Your First KiSS: Learning 2 ♥ #IoT UX with APIs

Services: that’s really what’s at the heart of the IoT (Internet of Things) device conversation and what makes the user experience (UX) design of IoT different. 

Think of your first KISS (Killer Integration Services, Simple) as the beginning of a love affair with ubiquitous connectivity of devices and data exchange through the cloud. 

I recorded this Two Minute Tech Tip (2MTT) with Mr. OTNArchBeat (@OTNArchBeat), Bob Rhubart, to explain more about where developers now need to place their affections in the cloud.



The O'Reilly ebook Experience Design addresses IoT, explains how services are at the heart of the IoT user experience, and outlines other differences too. 

Those services are made available via web APIs and developers and designers now need to approach UX by building UI services for task flows and fluid connectivity and not build hard-coded UIs. 

APIs are a form of UX design, and the future of developers implementing UX, as Jared Spool (@jmspool) would say. 


Learn to love APIs as UX design for the cloud
Oyster Card for transport in London. No card actually necessary!

This UX Mag article summarizes the basics you need to know about what’s different about UX design for IoT. The London Oyster Travel Card is a great example of the IoT UX: You don’t even need the card to travel, you can use NFC and tap your smartphone at the ticket barrier to get to the trains, for example. 

With that data is in the cloud and devices are connected, you’re good to go. Some of those “things” of course, don’t even have a UI! 

You can read more about services and how APIs are UX design for IoT, PaaS, and SaaS on the Usable Apps blog

Devs, it's time to heart APIs if you’re not already Oracle Cloud smitten.

How End Users, CIOs, & Sales Reps Can Have Their ERP Cake & Eat It: Oracle Cloud UX

Cakes seem to be a popular storytelling vehicle in the enterprise user experience world. Hardly surprising, really.

Sales program cakes at Congress FY16 event

Cupcakes for the Cloud: Seen at the Oracle Direct Sales Congress for FY16 in Dublin, Ireland

The very genesis of ERP, for example, was in the tea and cakes business in the UK after WWII. Since then, ERP user experience (UX) has evolved in ways that tell one tasty story about how innovation in the enterprise keeps the entire business sweet.  

Making that ERP UX cake story.

Making that Oracle ERP Cloud UX cake story on location: David Haimes (@dhaimes), Senior Director, Oracle Applications Product Development , and Karen Scipi (@karenscipi), Principal UX Engineer.

I came across more killer cakes at the Oracle Direct Sales Congress FY16 event in Dublin where I had been invited to tell the UX story to eager and passionate sales folks from across Europe about how to use the "must-have" message in their work. The cakes reminded me that delivering on end-user satisfaction and business productivity are messages that decision-makers want to hear. It’s all about ROI and UX is the way to bake that deal-maker in.

UX is a competitive must-have in the Cloud for sure, but remember: you must know your audience.

CIOs and other decision-makers want to see and demonstrate an ROI on their Cloud applications, and satisfied users and a more productive business are a great return that transfers well to corporate stakeholders, analysts, and FY reports. And--because we can build optimized UIs from data in the Oracle Cloud using web services, being agnostic of the devices themselves--we can also offer those decision-makers a roadmap of UX evolution using their data.

You can read more about how the Oracle ERP Cloud UX makes for happy users and decision-makers on the Usable Apps blog.   

And, of course, the story is about cakes

Monday Dec 08, 2014

Capturing that Applications User Experience: What Happens Offline Is As Important as Online

Communicating why UX is important is all about a good story, one preferably backed by facts and one that ends in a conclusion that resonates with the user!

At a recent Oracle Applications User Experience (OAUX) roadshow in London, OAUX VP Jeremy Ashley (@jrwashley) told the audience of customers and partners how most sales reps still liked to write down opportunity and other sales details at the time using paper and pen. True to form, a glance around the room revealed that insight to be true!

Capture. Simple way to get information into the cloud

Capture: A simple and consistent way to get data into the cloud, reflecting the flexibility of the way we work today.

It's also a reminder that when it comes to UX design, an empathy with what happens offline is as important as what happens online.

This behavior has been observed in ethnographic studies of real reps, of course. In addition to the fact that sales reps can have a dislike of enterprise apps (with good reason in the past) and will use anything necessary to close that deal, there is strong evidence to suggest that the act of writing things down aids recall later.

Yet, sales information still needs to be entered into the applications cloud as part of the overall sales process for reps to eventually close the deal. Enter Capture, an easy way to get that information into the cloud.

Capture is one of the four common actions we design for that delivers a consistent experience across devices using the same data in the cloud. So, if a rep writes something down, hey, they can quickly use Capture to get those details into the enterprise system over the next coffee after their meeting!

You can read more about Capture and how it fits into our UX approach in the free Oracle Applications User Experience Strategy and Trends eBook.

Monday May 26, 2014

Wearables and UX Innovation: En Español y Inglés

Good examples of Oracle's commitment to tech diversity and to innovation can be seen everywhere.

Here's a couple of videos from the Oracle Applications User Experience (UX) team, featuring Sarahi Mireles (@sarahimireles) and Noel Portugal (@noelportugal) who work together on some very cool stuff.

The videos are available on the Oracle Technology Network Architecture (OTNArchBeat) Community Video Channel on YouTube. Sarahi and Noel show you how cool people work together on some awesome innovations, worldwide.


Pebble Watch Spanish Facebook watch face notification

Sarahi Mireles showing off a Spanish language Pebble watch Facebook notification.

The videos are in Spanish and English and feature the latest in wearable technology that the UX team is exploring and that UX team members themselves love to use. Check out what they have to say in your preferred language.




Manos libres y vista al frente: Con el futuro puesto


Heads Up and Hands Free: Wearing the Future

Interested in knowing more or joining us?

Find out more on Facebook about the Oracle Applications User Experience team and the Oracle Mexico Development Center.

Saturday Dec 28, 2013

Copy is Interface Design

A superb blog in form and content, outlining why "Copy is Interface" by Daniel Burka. Every developer of user interfaces should memorize the list of best practices. If you haven't got writing skills, then find someone who has, or hire someone, if possible, and and apply any available guidelines, carefully.

Language (tone, style, and terminology) in the user interface (UI) is a critical part of an application's user experience. Getting the language right from the beginning of the development process ensures that it stays right. Of course, language must be tested iteratively, too. But, getting language wrong at the beginning, or adopting the Lorem Ipsum approach, well... the Swiss cheese model of language defects tells it all...






Swiss Cheese Model of Language Defects. Source: Des Traynor's User Interface Engineering "Microcopy" presentation.


Oracle partners and customers are working closely with the Oracle Applications User Experience team to identify the optimal toolkit to ensure that when they need to tailor the language in the user interface of their applications, they can do so simply and without the need for a major IT project or budget catastrophe. And, for enterprise applications developers who need guidance and practical resources on key UI terminology and their context so that they can build their own optimized Cloud UIs (be they desktop, simplified, or mobile) well, that kind of guidance is being discussed and readied too.

At the recent Oracle Applications User Experience communications and outreach team's Oracle Partner Advisory Board inaugural meeting in the UK, the importance of language quality in the UX was underscored. Not just in English, but in other natural languages too.

37 Signals' Getting Real gets the importance contribution that language makes to UX with the chapter called "Copywriting is Interface Design", and the Translation is UX website reminds us that UX is global and language excellence must reflect that, too.

For those interested in how language needs to be nuanced for the enterprise UX, and some of the approaches that can be taken, check out the Blogos article, "Working Out Context in the Enterprise: Localize That!".

Stay tuned for more on language as UX enablement from the outreach and communications team in 2014.

APIs are User Experience Design Too

The developer's favorite UX guru and industry champion, Jared Spool, nails today's way of providing great user experiences in his User Interface Engineering (UIE) article "APIs: The Future is Now".

Platform as a Service (PaaS) is a platform for user experience too, offering the prospect of a seamless user experience (UX) between applications and services. UX designers are emerging as the enablers of great user experiences in the cloud, all built using LEGO-like building blocks of application programming interfaces (APIs). Those other building blocks, UX design patterns bring those integrated experiences to life making design and development for cloud solutions more productive than ever.

Jared continues with his UIE insight:


To make APIs work, they need a design. The method of designing an API isn’t that different from any other user interface project, except the users are fellow developers and designers.

We’re seeing a branch of UX design emerging that deals with creating easy to use and maintain APIs. They provide documentation, sandbox tools for testing functions, example code, and simple maintenance models for getting the API integrated and running quickly and effectively.

It won’t be too long before our own organizations need to ask what could we build as an API for our own stuff? As designers, we can play a role in helping make our core competencies a integral part of
other applications.

Check out Jared's use of Twilio's cloud communication services as an example of how APIs solve problems for users. Twilio is also a service that makes total sense in the Oracle enterprise world of connecting people and information together when, where, and how it's needed.


Twilio integration with RightNow using PaaS


Twilio example integration using PaaS

Twilio is part of an ecosystem of partners that Oracle works with to provide value-add solutions for its applications. It's part of a strategy of delivering SaaS through PaaS so that applications and partners can tailor and integrate applications to increase return on investment for customers. Customers and partners can deliver even more compelling and modern user experiences to make enterprise employees more productive and satisfied with the tools they have to do their jobs, all using a common source of truth in the cloud.

The Oracle Applications User Experience outreach and communications team provides customers, partners, and enterprise applications developments with the toolkits and guidance to build such experiences in the cloud more simply and more productively than ever.

Stay tuned to the Oracle VOX (Voice of User Experience) blog and @usableapps on Twitter for news of the latest outreach in 2014!

About

Oracle Apps Cloud UX assistance. UX and development outreach of all sorts to the apps dev community, helping them to design and deliver usable apps using PaaS4SaaS.

Profile

Ultan Ó Broin. Director, Global Applications User Experience, Oracle Corporation. On Twitter: @ultan

See my other Oracle blog about product globalization too: Not Lost in Translation

Interests: User experience (UX), PaaS,SaaS, design patterns, tailoring, Cloud, dev productivity, language quality, mobile apps, Oracle FMW and ADF, and a lot more.

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