By Ultan O'Broin Oracle UX-Oracle Paas4SaaS-Oracle on Jul 15, 2010
Just a thought, but when might we see the emergence of powerful user assistance authoring tools on the iPad itself? Arbortext, Word, Framemaker and so on, and even online equivalents such as Google Docs, all revolve around a desktop paradigm of menu driven options such as File Open, Save, Print, and so on, and traditional user assistance content processes of creating a file or object, saving it, and then publishing or printing.
Will the user assistance community move to the iPad as a possible authoring platform? For on-the-spot, agile, Natural UI-based responses to issues that require content to be created and posted? My team could already run our Arbortext Editor deployment on the Mac (through remote desktop clients, natch) if we needed (though our main supported platform is for authors is Windows with the software running on a Linux server).
I wonder if iPad-based tools, which allowed the creation of NUI-integrated assistance (perhaps emulator style) as well as traditional media (searchable, XML-based, demos, and so on) could move the user assistance community forward in ways they never imagined only a few months ago?