Saturday Jun 27, 2015

Jules of the Oracle Cloud: Wiring Developers' Use Cases to UX PaaS4SaaS Productivity

Two killer videos to watch. Together.

First up, Oracle Applications Cloud User Experience PaaS and SaaS enablement outreacher Julian "Jules" Orr (@Orr_UX) on how to select the right use case for PaaS4SaaS using the #JTBD (Jobs To Be Done) approach.

This video is part of the OTNArchBeat (@OTNArchBeat) Two Minute Tech Tip (2MTT) series.

Second, we have Oracle partner Hitachi Consulting talking about wireframing customer cloud solutions using OAUX enablement and what that means for shortening the HCM SaaS innovation cycle and increasing business.

No idea who the guy in the ETRO (@EtroOfficial) suit is. Damn hipsters.

Of course, the two videos are perfect together. Just like PaaS and SaaS.

You can read more about the Hitachi Consulting enablement on the Usable Apps blog.

Your First KiSS: Learning 2 ♥ #IoT UX with APIs

Services: that’s really what’s at the heart of the IoT (Internet of Things) device conversation and what makes the user experience (UX) design of IoT different. 

Think of your first KISS (Killer Integration Services, Simple) as the beginning of a love affair with ubiquitous connectivity of devices and data exchange through the cloud. 

I recorded this Two Minute Tech Tip (2MTT) with Mr. OTNArchBeat (@OTNArchBeat), Bob Rhubart, to explain more about where developers now need to place their affections in the cloud.



The O'Reilly ebook Experience Design addresses IoT, explains how services are at the heart of the IoT user experience, and outlines other differences too. 

Those services are made available via web APIs and developers and designers now need to approach UX by building UI services for task flows and fluid connectivity and not build hard-coded UIs. 

APIs are a form of UX design, and the future of developers implementing UX, as Jared Spool (@jmspool) would say. 


Learn to love APIs as UX design for the cloud
Oyster Card for transport in London. No card actually necessary!

This UX Mag article summarizes the basics you need to know about what’s different about UX design for IoT. The London Oyster Travel Card is a great example of the IoT UX: You don’t even need the card to travel, you can use NFC and tap your smartphone at the ticket barrier to get to the trains, for example. 

With that data is in the cloud and devices are connected, you’re good to go. Some of those “things” of course, don’t even have a UI! 

You can read more about services and how APIs are UX design for IoT, PaaS, and SaaS on the Usable Apps blog

Devs, it's time to heart APIs if you’re not already Oracle Cloud smitten.

How End Users, CIOs, & Sales Reps Can Have Their ERP Cake & Eat It: Oracle Cloud UX

Cakes seem to be a popular storytelling vehicle in the enterprise user experience world. Hardly surprising, really.

Sales program cakes at Congress FY16 event

Cupcakes for the Cloud: Seen at the Oracle Direct Sales Congress for FY16 in Dublin, Ireland

The very genesis of ERP, for example, was in the tea and cakes business in the UK after WWII. Since then, ERP user experience (UX) has evolved in ways that tell one tasty story about how innovation in the enterprise keeps the entire business sweet.  

Making that ERP UX cake story.

Making that Oracle ERP Cloud UX cake story on location: David Haimes (@dhaimes), Senior Director, Oracle Applications Product Development , and Karen Scipi (@karenscipi), Principal UX Engineer.

I came across more killer cakes at the Oracle Direct Sales Congress FY16 event in Dublin where I had been invited to tell the UX story to eager and passionate sales folks from across Europe about how to use the "must-have" message in their work. The cakes reminded me that delivering on end-user satisfaction and business productivity are messages that decision-makers want to hear. It’s all about ROI and UX is the way to bake that deal-maker in.

UX is a competitive must-have in the Cloud for sure, but remember: you must know your audience.

CIOs and other decision-makers want to see and demonstrate an ROI on their Cloud applications, and satisfied users and a more productive business are a great return that transfers well to corporate stakeholders, analysts, and FY reports. And--because we can build optimized UIs from data in the Oracle Cloud using web services, being agnostic of the devices themselves--we can also offer those decision-makers a roadmap of UX evolution using their data.

You can read more about how the Oracle ERP Cloud UX makes for happy users and decision-makers on the Usable Apps blog.   

And, of course, the story is about cakes

Monday Jun 01, 2015

On the Road with Apps UX: Oracle PaaS4SaaS Partner Enablement is Worldwide

Just back from a very successful outreach mission in Asia where I got to demo our PaaS4SaaS enablement at Oracle Applications User Experience expos and also deliver deep-dive PaaS4SaaS (that means using Oracle Platform as a Service to extend or build Oracle Applications Cloud [Software as a Service] solutions) workshops to an eager, enthusiastic, and energized Oracle Applications Cloud partner audience.


Ultan in Singapore

New headshot from Singapore. Looking forward to a return visit to deliver more enablement.


Lest you were in any doubt, the Oracle Applications User Experience (UX) events in Singapore and Beijing serve as a timely reminder that not only is our PaaS4SaaS UX enablement for Oracle Partners is global, and our toolkit is internationalized and supports localization requirements for different countries and regions worldwide.


Rapid Development Kit in Simplified Chinese


The Oracle Applications User Experience PaaS4SaaS enablement is based on simplified UI rapid development kit strategy. Partners in Beijing and Singapore saw the kit deployed live to an Oracle Java Cloud Service-SaaS Extension service. Try the kit yourself here.


Check out the Usable Apps blog post Deep-diving Oracle UX PaaS4SaaS Enablement in Asia and the VoX blog posts Showing the Oracle Applications User Experience Roadmap to Oracle's Asia Partners and Laying Out the Oracle Applications User Experience Strategy for Partners in Beijing for more details. 


The business propositions of PaaS4SaaS cannot be ignored by any Oracle Applications Cloud partner eager to get ahead. The blog posts contain the requirements and call to action details if you're interested in acting.

Monday Dec 08, 2014

Capturing that Applications User Experience: What Happens Offline Is As Important as Online

Communicating why UX is important is all about a good story, one preferably backed by facts and one that ends in a conclusion that resonates with the user!

At a recent Oracle Applications User Experience (OAUX) roadshow in London, OAUX VP Jeremy Ashley (@jrwashley) told the audience of customers and partners how most sales reps still liked to write down opportunity and other sales details at the time using paper and pen. True to form, a glance around the room revealed that insight to be true!

Capture. Simple way to get information into the cloud

Capture: A simple and consistent way to get data into the cloud, reflecting the flexibility of the way we work today.

It's also a reminder that when it comes to UX design, an empathy with what happens offline is as important as what happens online.

This behavior has been observed in ethnographic studies of real reps, of course. In addition to the fact that sales reps can have a dislike of enterprise apps (with good reason in the past) and will use anything necessary to close that deal, there is strong evidence to suggest that the act of writing things down aids recall later.

Yet, sales information still needs to be entered into the applications cloud as part of the overall sales process for reps to eventually close the deal. Enter Capture, an easy way to get that information into the cloud.

Capture is one of the four common actions we design for that delivers a consistent experience across devices using the same data in the cloud. So, if a rep writes something down, hey, they can quickly use Capture to get those details into the enterprise system over the next coffee after their meeting!

You can read more about Capture and how it fits into our UX approach in the free Oracle Applications User Experience Strategy and Trends eBook.

ADF Devs: Your Maximum Mobile ERPness Is Here

I recently received a question from a boutique Oracle ADF development shop on the other side of the equator about how they could get started taking their ERP mobile apps' UI to the latest and greatest.

Oracle Alta UI: A modern mobile and browser application design system

Oracle Alta UI: A modern mobile and browser application design system.

No problem! Here's how: Check out the Oracle Alta UI website from the Oracle ADF team. It's a great developer solution for design and building of modern UIs on smartphone and tablet using ADF.

And, for support, leverage the ADF EMG forum, another community-based resource that shares awesome developer insights into productively building mobile apps for the enterprise.

Happy ERPing!

Tuesday Nov 25, 2014

Back to Basics. Helping You Phrase that Alta UI versus UX Question

I often get questions about the difference between UI (user interface) and UX (user experience). This video explains it:

Check it out. It's particularly important you understand the difference so that you can correctly frame any questions you have about the look and feel of a UI, skinning, using settings to change the themes of a simplified UI in the Oracle Applications Cloud, or about the Oracle Alta UI.

Difference between UI and UX. UX is more than flat icons and a new CSS

The difference between UI and UX is also the reason we don't include visual design as part of our wildly popular wireframing enablement.

About

Oracle Apps Cloud UX assistance. UX and development outreach of all sorts to the apps dev community, helping them to design and deliver usable apps using PaaS4SaaS.

Profile

Ultan Ó Broin. Director, Global Applications User Experience, Oracle Corporation. On Twitter: @ultan

See my other Oracle blog about product globalization too: Not Lost in Translation

Interests: User experience (UX), PaaS,SaaS, design patterns, tailoring, Cloud, dev productivity, language quality, mobile apps, Oracle FMW and ADF, and a lot more.

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