Sunday Apr 19, 2015

Oracle HCM Cloud and the iGeneration: Not Your Parents’ Applications

Harder Than You Think” is one awesome rap anthem by Public Enemy (I’ve always suspected Flava Flav was a wearable technology innovator with that clock).

There’s a particular line in the song that resonates soundly with the Oracle Applications User Experience (UX) capacity for empathy: to bear witness. Witness to real people doing real tasks in real places. I used the line to open my session at the Oracle HCM Day 2105 held in Oracle Nederland, Utrecht.

Public Enemy: Harder Than You Think

Public Enemy: Harder Than You Think 

UX is harder than you think too, but our job is to make things easy for Oracle Applications Cloud users by simplifying things; hiding the complexity of technology and making the grief of convoluted business processes fade away.

The theme of HCM Day was the iGeneration: those technology-versed young adults about to enter the workforce with expectations and attitudes about job permanence and how talent is recruited and managed that have shattered the employment model status quo. So, to explain our UX fit with the iGeneration, I jumped right into Oracle co-CEO Mark Hurd’s “Welcome to Nobody Cares” HCM World keynote, research and insights into iGeneration use of technology, how work apps are still more than a pretty face; and then on to Oracle HCM Cloud, stealing a line from U2 about everything you know (about enterprise software) being wrong along the way.

The Oracle Applications Cloud UX message for the iGeneration goes along these lines:

  1. We care. Winning in HCM is strategic for Oracle.
  2. This is not your parent’s software (Not that they wanted crapplications, either).
  3. Tech-savvy people need tech-savvy workplaces.
  4. User experience is a competitive must-have.
  5. The cloud has changed everything. Vendor and partner complacency about how people and business use software is dead. Get over it.
  6. Making things "Apple Easy" (h/t Richard Twelvetrees [@rg12t]) is no longer an aspiration for enterprise applications users thanks to simplicity and a design philosophy of Glance, Scan, Commit.
Tech-savvy people need tech-savvy workplaces: UX Apple Easy

The Message 

To keep the gig real I offered a glimpse of what UX might come the iGeneration’s way too. I flashed some innovative concepts from the OAUX AppsLab team (@theappslab), our mobile Cloud apps, and the Oracle HCM Cloud, Oracle Sales Cloud and Oracle ERP Cloud designs for the forthcoming Apple Watch. I then did live proof of concept demos of a glanceable UI for time entry microtransactions (using a Motorola Moto 360 smartwatch and location detection for mega convenience and helped by a volunteer from the audience) and of Oracle Taleo interview evaluations and phone screener SMS messaging built using Oracle partner Twilio's cloud API.

Glance UI on Smartwatch

Glance UI time entry on Motorola Moto 360

Taleo Texting

Oracle Taleo Texting (SMS) 

In all this was a great event, with over 130 attendees (including some 90 customers). It was a cool, fun, fast-paced learning event and opportunity to build more relationships across the Benelux area, and I really wowed by the heads-up displays and 3D printing of main partner Deloitte).

Glance UX 3D Print

3D Print by Deloitte 

Special thanks to Conny Groen In ‘T Woud (Marketing Manager Applications, HCM Benelux) and Henry Barenholz (Senior Director, HCM Leader Benelux and Nordics) for asking me to share our insight and innovation at a brilliantly organized and orchestrated happening.

You can see more of the cool stuff I showed off at HCM Day in the free Oracle Applications Cloud User Experience Trends and Strategy eBook.

Remember, it’s not how you swipe or click. It’s how you work.

Tell your parents. The iGeneration already know.

Wednesday Apr 01, 2015

Finally, My PaaS4SaaS Workshop Blog

By Debra Lilley, guest contributor

Debra Lilley (@debralilley), Oracle ACE Director and Vice President of Certus Cloud Services at Certus Solutions, offers her reflections on the PaaS4SaaS workshop that took place in January 2015 in London*.

I know this posting is a bit late, but at the end of January I took part in a proof of concept workshop for PaaS4SaaS, and it’s been a rollercoaster ride ever since.

When I was thinking about moving to Certus, one of the things that attracted me was their intent to write extensions for Oracle Cloud Applications using the just announced PaaS4SaaS solution.

I attended Oracle Open World with an open mind and tried to learn as much as I could about the solutions. The Larry Ellison (Oracle Executive Chairman and Chief Technology Officer) demo was really impressive but then Oracle has always been a brilliant marketing company.

I came back to the UK and set about validating what was available, some of the components Database and Java Cloud had been available for a while but I wanted or would want to also use the Process and Integration Cloud offerings.

As regular readers of my blog will know, I am an Oracle Applications User Experience advocate and am very committed to the user experience work that goes into Oracle Cloud Applications. Extensions delivered by Certus will have this same user experience, and I made this video on behalf of Certus.

YouTube video: Debra Lilley, Certus Solutions

Click here to watch Debra's YouTube video.

The user experience team has been given funding by Thomas Kurian, Oracle President, Product Development, who is personally committed to making PaaS4SaaS work, to carry out a number of proof of concept workshops with Oracle partners. The Oracle Applications UX team asked Certus to be part of this. Certus has not been a development company, and so in the same way customers come to us because we are the best at implementing cloud applications, we looked for a partner to help us with development. We selected eProseed who have the same commitment to UX as we do.

The workshop took place in London at the end of January with four people from each of Oracle Applications UX, eProseed, and Certus taking part. We worked through a use case taken from an existing application from one of our customers who is considering modernizing this and moving it to the cloud. In three days we were able to build a working application and prove to ourselves that when the customer says “go,” we will be able to deliver what they need.

Oracle Applications UX team have in their blog already covered the workshop and I have also written about it in the Oracle Fusion Middleware blog I am a guest author for. The following month I took part in the Partner SOA Community Forum in Budapest when we had the opportunity to work with product management teams of both the Process and Integration Cloud offerings and further validate our approach, understanding the possibilities and the constraints. The Oracle Applications UX team also had a stand there.

Lonneke Dikmans of eProseed and Debra Lilley of Certus Solutions

Lonneke Dikmans (@lonnekedikmans) Managing Partner eProseed Nederland and Debra Lilley of Certus Solutions

I was very pleased on behalf of both Certus and eProseed to accept the first Community Cloud award. These awards are a bit like the Oscars and awarded to individuals Lonneke Dikmans from eProseed and myself, however we had a similar thank you to all those involved in our acceptance speech.

The Community Leader Jürgen Kress (@soacommunity) said:

“I awarded my first SOA Community Outstanding Contribution for Cloud to Debra Lilley of Certus Solutions and Lonneke Dikmans of eProseed because they not only took on board the messaging of PaaS4SaaS from the last Oracle Open World, but also their collaboration between and Applications partner and a Middleware partner, sought out answers and training and with Oracle Development giving feedback and validating their approach in this area. All good things but bringing that back to the community and sharing is the outstanding contribution.”

I have written a White Paper, which will be published for Collaborate in a few weeks and Certus along with Oracle Applications UX will be presenting this twice both for OAUG and Quest. I’ve also had an article published in this month’s Profit Magazine.

Thank you to the Oracle Applications UX team and the SOA Community. I’m still not technical enough to do this but I am technical enough to understand that PaaS4SaaS is a game changer and will continue to be seeing more and more in our community.

* This article was originally published here

Friday Mar 27, 2015

Oracle FMW Partner Community Forum 2015: The Oracle Applications Cloud UX Rapid Development Kit Goes to Hungary!

Vlad Babu (@vladbabu), Oracle Applications Cloud Pre-Sales UX Champ, files a report about his Oracle Applications User Experience (OAUX) while attending the recent Oracle Fusion Middleware Partner Community Forum 2015 in Budapest, Hungary.

Over 200 Oracle Partners from the Oracle Fusion Middleware (FMW) area stepped away from their projects in early March 2015 to take part in a groundbreaking event in Budapest, Hungary: the Oracle Fusion Middleware Partner Community Forum 2015. For some time, this two-day event had been just a glimmer in the eye of Jürgen Kress (@soacommunity),  Senior Manager SOA/FMW Partner Programs EMEA. However, with the unprecedented success of the partner programs and community growth in recent years, he really felt compelled to make this event  happen. And he did!

Andrew Sutherland, Senior Vice President Business Development - Technology License & Systems EMEA, and Amit Zavery (@azavery), Senior Vice President, Integration Products, were the keynote speakers. They inspired the audience when they spoke about Digital Disruption and how Oracle is soaring to success with Integration Cloud Services offerings, such as Oracle Cloud Platform (Platform as a Service [PaaS]).

Tweet from Debra Lilley

Tweet from Debra Lilley: Pervasiveness of UX to Cloud success

The user experience (UX) presence at the event struck a chord with Debra Lilley (@debralilley), (Vice President of Certus Cloud Services), who remarked on how important the all-encompassing Oracle Applications User Experience Simplified User Experience Rapid Development Kit (RDK) is for enabling great partner development for the cloud experience. Yes, integration and PaaS4SaaS are key partner differentiators going forward!

PTS Code Accelerator Kit and Oracle Applications UX design patterns eBook

Tweet from Vlad Babu: PTS Code Accelerator Kit and Oracle Applications UX design patterns eBook 

So, how can partners truly leverage their investment in Oracle Fusion Middleware? Use the RDK. Oracle Partners were really excited by and empowered when they used the RDK for designing and coding a simplified UI for the Oracle Applications Cloud. The RDK contains all the information you’ll need before you even start coding, such as easy-to-use RDK wireframing stencils. The YouTube guidance offers great productivity features when creating new extensions in PaaS or developing from scratch a brand new, custom application using Oracle ADF technology.

Tweet from Debra Lilley

Tweet from Debra Lilley: Integration is key to SaaS. 

For example, Certus Solutions leveraged the RDK Simplified User Experience Design Patterns eBook that covers simplified UI design patterns and the ADF-based code templates in the RDK to develop a new extension for the Oracle HCM Cloud. The result? Certus Solutions received the FMW Community Cloud Award for outstanding work in validating PaaS4SaaS with the Usable Apps team!

Tweet from Debra Lilley announcing that Certus Solutions received the FMW Community Cloud Award

Tweet from Debra Lilley: Announcing that Certus Solutions received the FMW Community Cloud Award  

Experiencing the motivation and innovation from successful partners, this event proved to be a unique and rewarding chance to interact with key Oracle Partners. This event was truly a fantastic two-day event to remember. Here’s to the next opportunity to wear the OAUX colors with pride!

Tweet from Debra Lilley

Tweet from Debra Lilley: Simplicity, Extensibility, Mobile worn with pride. 

For more information, I encourage you to visit the Usable Apps website where you’ll find lots of essential information about designing and building new simplified UIs for the Oracle Applications Cloud.

Your reward is waiting.

Saturday Feb 21, 2015

Oracle PaaS4SaaS UX Enablement with Certus Solutions: Valid Business Proposition

Oracle’s Platform as a Service (PaaS) is a huge opportunity for Oracle partners. Using PaaS4SaaS  for extending the Oracle Applications Cloud and building simplified UI solutions are powerful differentiators combined. Add in user experience (UX), and it's a competitive must-have move for business. The Oracle Applications User Experience (OAUX) communications and outreach team has been on the road enabling partners to make this competitive potential real.

Our first PaaS4SaaS enablement in 2015 was a three-day, hands-on design and development event with Certus Solutions, which was held at the Oracle London City office in the UK.

An awesome range of UX and technology skills from OAUX and partners was brought to bear on realizing a Cloud solution with attendees self-organizing and working seamlessly together in small agile teams.

All the stakeholders work it out. L-R: Caroline Moloney (Certus Solutions), Lancy Silveira (OAUX), Mascha van Oosterhout (eProseed), Julian Orr (OAUX). Background: Debra Lilley (Certus Solutions) and Amit Kumar Bhowmick

All the stakeholders. Certus Solutions, eProseed and OAUX developers and designers collaborate. (L-R) Caroline Moloney (Certus Solutions), Lancy Silveira (OAUX), Mascha van Oosterhout (eProseed), and Julian Orr (OAUX). In the background are Debra Lilley (Certus Solutions) and Amit Kumar Bhowmick (OAUX).

Certus Solutions has partnered with eProseed to accelerate its PaaS offerings for extending the Oracle HCM Cloud and Oracle ERP Cloud, and participants from both companies were at the event*. Facilitated by the OAUX design and development chops, this powerhouse of a team wireframed a great business solution for the Oracle Applications Cloud, built it using the simplified UI RDK, and deployed the result using the Oracle Java Cloud Service SaaS-Extension (JCS-SX) PaaS offering.

Forget everything you knew about enterprise software UI design. Julian Orr (OAUX) keeps it simple.

Keepin' it simple. Julian Orr (OAUX) explains the essence of the simplified UI design. 

The event was a learning experience for all. OAUX got to walk in partner shoes. Certus Solutions and eProseed found out how to identify PaaS4SaaS business opportunities. All experienced the technical side of Oracle ADF-based Oracle Applications Cloud development and PaaS deployment. Such an exchange of empathy meant everyone discovered how to work together.

Demonstrating the straightforward nature of JCS-SX deployment,  Debra Lilley (@debralilley), Vice President of Certus Solutions Cloud Services and OAUX designated speaker, was in the thick of the development action, deploying a prototype to the cloud like a pro while declaring “I'm not technical®” (more details about this will be revealed at a future Oracle event)!

The team working side-by-side: L-R: Bruno Neves Alves (eProseed), Amit Kumar Bhowmick (OAUX), Debra Lilley (Certus Solutions), Lancy Silveira (OAUX), and Lonneke Dikmans (eProseed)

Learning while doing. Agile, activity based work, side-by-side. (L-R) Bruno Neves Alves (eProseed), Amit Kumar Bhowmick (OAUX), Debra Lilley (Certus Solutions), Lancy Silveira (OAUX), and Lonneke Dikmans (eProseed).

The inimitable Debra closed the event, saying how the event moved Certus Solution’s Cloud business to a new high on the capability scale, and provided further vindication of Certus Solutions' business directions, including their strategic partnering with eProseed. You can read more from Debra about the event in her article "Partner Column: Extending Your SaaS Applications with PaaS" on the Oracle Fusion Middleware community blog. 

Reflecting on the event, OAUX felt that the PaaS4SaaS partner enablement strategy based on the simplified UI RDK and Oracle Cloud technology skills is hitting the right mark in the Oracle partner ecosystem. It was validation all around.

If you are a Gold or Platinum Oracle Applications Cloud partner that wants in on our ongoing PaaS and SaaS journey and seeking to validate that decision to take your business to the Cloud and to demonstrate confidence to customers, then reach out to us through the usual channels. 

* You can read about the OAUX eProceed PaaS and Oracle Alta UI enablement event in the Netherlands here

Friday Feb 20, 2015

Oracle Design Jam takes a look at the Future of Information

By Sarahi Mireles and Kathy Miedema, Oracle Applications User Experience Communications and Outreach

From Kathy...

In keeping with a new emphasis and investment from Oracle on exploring emerging technology for ways to encourage the evolution of the Oracle user experience, the UX Innovation Events (@InnovateOracle) team held a design jam for Oracle employees in early February.

Since embracing their charter in Fall 2014, the team -- a branch of the Oracle Applications User Experience (UX) team -- has organized and held a rapid succession of design jams. The design jam focused on the future of information design.

Verbal Karate Chop: The Team. (L-R) Tony Orciuoli, Sarahi Mireles, Sasha Boyko, Rob Hernandez (Kathy Miedema not pictured)

Verbal Karate Chop, the team: (L-R) Tony Orciuoli, Sarahi Mireles, Sasha Boyko, Rob Hernandez, and Kathy Miedema (not pictured) 

It’s worth pointing out how exciting it is to be part of an organization that encourages a free flow of thinking and creativity by supporting events like these. Our team met a few times before the event to kick-start our brainstorming, and then took off an entire day to participate in this event.

We were well-supported during the event too – we had room to collaborate, materials to help us develop ideas, mentors to help guide us, food to keep us fueled.

Our team, Verbal Karate Chop, designed a product that builds on the technology behind Oracle Voice, pulling in information around a particular keyword or phrase to create meetings, help prepare for meetings, and even start a meeting hands-free if you happen to be driving in your car, for example.

Sarahi can better describe what it’s like to participate as a developer and build an idea like this on a tight deadline. Before turning it over to her, I’m happy to announce that our idea won both the People’s Choice award and the Best Use of Audio/Video award. This was my first time participating in such an event – what a thrill it was!

Innovate and diversify. Getting the message out: Kathy Miedema and Sarahi Mireles

Innovate and diversify. Getting the message out: Kathy Miedema and Sarahi Mireles

... and from Sarahi

As a developer, I find it really fun going to a design jam. The best part after the brain-storming is starting to build your prototype. This can be something really simple or something quite complex, and that actually depends on the time you have and how fast are you able to play with whatever tool you are using.

Time was actually the key factor for this design jam. Having only a couple of hours to build your entire idea is what really makes your adrenaline surge.

We started putting together all our ideas, and then we began to draw the general design of the whole idea (I’m glad we had two designers on our team!), and after that, we built it.

From a non-designer point of view, I have to say that we designed some cool UIs after a couple of hours of pushing our brains to the maximum. And it was awesome to build out those ideas.

If you have the opportunity to join a design jam, do it! It’s also the best way to learn from other developers and non-developers, and to explore all kinds of crazy ideas for innovation in the enterprise.

Verbal Karate Chop. The User Experience: People’s Choice and the Best Use of Audio/Video awards

Verbal Karate Chop, the user experience: People’s Choice and Best Use of Audio/Video awards

Explore more 

Find out more about this Oracle Applications User Experience design jam and about other events on the UX Innovation Events blog, and follow event happenings on Twitter.

The overall results of the design jam are here.

To discover more about the emerging technology and trends that drive the Oracle Applications User Experience strategy, get the free eBook from Vice President, Jeremy Ashley (@jrwashley). 

Saturday Nov 22, 2014

From Coffee Table to Cloud at a Glance: Free Oracle Applications Cloud UX eBook Available

Your free eBook, Oracle Applications Cloud User Experiences: Trends and Strategy, is now available. Go to tinyurl.com/UXstrategy to register and download the PDF.   

This is a colorful, beautifully illustrated, and simply written document that shows and tells you everything you need to know about the Oracle Applications Cloud user experience. From strategy and design philosophy to current innovation and emergent trends, the Oracle Applications User Experience (OAUX) team has it covered. 

Oracle Applications Cloud User Experiences: Trends and Strategy

Jeremy Ashley (@jrwashley), Oracle Applications User Experience Vice President, tell you just what you need to use that Oracle UX message to increase your cloud business. 

So, what's in it for partners and developers? As you scan through the eBook, you'll discover as innovation and ideation comes to life using Oracle technology toolkit and the guidance shared on the Usable Apps website, the OUAX outreach enables you to build similar awesome cloud user experiences. You can use the eBook to confidently explain key cloud UX concepts to your customers and to jointly inspire new business ideas and solutions.

And hey, it's a great resource to share with anyone interested in design, technology, and building things with a user experience too!

Extending the User Interface

We enable business users and developers to build and tailor simplified user experiences for the Oracle Applications Cloud productively, in ways that make sense for their customers.

The Cloud is Our Platform

The cloud is our platform. You can also design optimized, contextual user experiences easily, using familiar, core elements across experiences. 

Watch out for more eBooks from OAUX. Stay tuned to the usual channels.

For now, enjoy! 

Friday Nov 14, 2014

Today, We Are All Partners: Oracle UX Design Lab for PaaS

To ideate with our partners to create user experience (UX) enablement that delivers, we first empathize with how partner development teams go about their business. By understanding their world, we can rock it.

The Oracle Applications User Experience (OAUX) Communications and Outreach team has just executed on a very successful internal event called the UX Design Lab for PaaS. The event's attendees adopted the role of partners delivering typical simplified UI (SUI) SaaS solutions using PaaS.

PaaS4SaaS event banner

This new kind of event used a new visual style agenda designed by the team.

We’ve got that partner message cloud and clear: SUI and PaaS are differentiators. And, we know how the cloud has changed everything, including user experience (UX). Partners need to build UX solutions in the cloud, quickly and easily, to meet those ever-demanding customer expectations.

Sticky notes to UX science: Baked-in developer enablement

User experience is baked into the simplicity of our enablement for busy partner developers.

So, a group of our own software architects, UX designers, Oracle ADF developers, platform experts, and other partner enablers, took typical PaaS and SaaS use cases and designed and built solutions using our Simplified UI Rapid Development Kit (based on Oracle ADF). They then deployed their applications using the Oracle Java Cloud platform services.

PaaS4SaaS use cases from paper to cloud explored

From paper to cloud. The event tested the PaaS4SaaS process from “All I want to do is... ” use cases to more complex solutions for Oracle Sales, HCM, ERP Cloud, and more.

This was a strategic event with Jeremy Ashley (@jrwashley), Vice President of OAUX as executive sponsor. Furthermore, 20% of attendees had “Vice President” (or higher) in their titles reflecting the importance that Oracle puts on this kind of partner enablement. What’s more, they got down to business with the design and the development tools too.

Karen Scipi, Jeremy Ashley, and Anthony S Lai explore the Ring

Jeremy Ashley (center) explores gesture-based interactions with Karen Scipi (@karenscipi) (left) and Anthony Lai (@anthonyslai) (right) during the event.

Our next step is to evaluate our experience and validate the outcome of the event with partners themselves. We're fine-tuning our partner communications and outreach with more awesome PaaS4SaaS resources, already proven for developers and ready to win business.

The occasion was an opportunity to try out ways of organizing partner events, so we added fitness and wellness breaks, fun activities, and tailored the event to reflect the diversity of the tech community.

David Haimes and Misha Vaughan in the minutetowinit challenge facilitated by Brandon of Reach Fitness

Minute-To-Win-It. Attendee wellness and engagement was one focus of the event. David Haimes (@dhaimes) and Misha Vaughan (@mishavaughan) display their dexterity with all matters cloud, facilitated by the Oracle HQ Reach Fitness team.

We also looked at ways of communicating UX in a simple, effective way, one that resonates with busy developers, such as using a Jobs To Be Done framework applied to agile simplified UI user requirements gathering and wireframing.

Julian Orr and Ultan O'Broin and the Jobs To Be Done Approach

Julian Orr (left) and Ultan Ó Broin (@ultan) fronting the #JTBD approach.

As this was an internal event, I can’t disclose use case details, of course. But, I will reveal that we are soon hosting one partner onsite for high-touch simplified UI design and development best practices to add to their existing Oracle ADF and Oracle Fusion Middleware knowledge. We'll fast-track that partner to rapidly build a solution that will grow their cloud business and add real value to the Oracle Applications Cloud partner ecosystem.

You could be the next partner. So, if you are an eager partner in North America or EMEA and have compelling simplified UI Oracle Applications Cloud use cases that fit the PaaS model, reach out to us through the usual channels.

More pictures of the event are available on the Usable Apps Instagram account and Twitter account timeline.

Friday Nov 07, 2014

Emphasis on Practical Usability Research at HFES Annual Meeting in Chicago

By Anna Wichansky

Senior Director, Oracle Applications User Experience

HFES 2014 Meeting in Chicago

The 2014 International Annual Meeting of the Human Factors and Ergonomics Society (HFES) was recently held in Chicago, on October 27-31, 2014. This conference deals with all the latest research and issues in the field of human factors, the study of human-machine systems. Some 1450 professionals in human factors, user experience (UX), and related fields attended the event.

Anna Wichansky and Ultan O’Broin (@usableapps) of the Oracle Applications User Experience (OAUX) team presented a half-day workshop on How to Create User Requirements for Software to HFES members and students, including industry consultants and end-user customers. This is their third presentation of the workshop, which features a highly interactive format with small groups engaged in hands-on role-playing exercises.

In this unique workshop, students prepared a business case about a fictitious auto parts company requiring a financial software upgrade to a more efficient, effective, and satisfying application. They worked in small groups and played the roles of UX consultant, user, and stakeholders in the implementation. Ultan and Anna facilitated the groups, played stakeholder roles as needed, and presented relevant concepts and methods for setting UX requirements based on the NIST IR 7432 Common Industry Format for Requirements. Students left with a completed template of user requirements for the workshop business case.

Context of Use: The fundamental layer of user requirements. Picture of people coding together

Understanding the context of use (the who, what, where, how, and with whom) dimension of software user requirements gathering is fundamental to a successful implementation. The HFES workshop explored context of use thoroughly as an underlying layer of the Common Industry Format for Usability Requirements.

In other highlights of the conference, Deborah Hersman, President and CEO of the U.S. National Safety Council and former head of the National Transportation Safety Board, gave an invited speech on the importance of human factors in promoting safety. One particular theme was computer-distracted operators of transportation vehicles. She related examples of the Northwest Airlines pilots who overflew their destination while reading rosters on a laptop, a texting engineer responsible for a train collision in Chatsworth, California, and the Delaware River tug boat mate in charge of towing a barge that collided with another vessel because he was distracted by his cell phone. Her clear message is that we need to use technology thoughtfully to ensure the benefits outweigh any detrimental effects. Automated cars, for example, could have many benefits in providing a very safe ride, possibly decreasing the effects of driver distraction, fatigue, and aging on highway accidents.

The fastest growing technical group in HFES is Healthcare, with many papers and sessions presented on testing medical devices, the design and human factors of electronic medical records, and online consumer information systems for patient compliance and support.

A symposium on research being conducted to support the NASA manned extra-planetary missions was also presented, with many relevant findings for life here on Earth, including the effects of sleep deprivation and sleep inertia (when you are suddenly awakened in the middle of sleep) on human performance.

BMW presented research on the optimal design for augmented displays in automated driving scenarios. The research found that drivers’ reactions to the displayed alerts and warnings as they attempted to avoid hazards in simulated driving tasks were often unpredictable, depending on features of the visual design.

About the Human Factors and Ergonomics Society 

Human Factors and Ergonomics Society logo

The Human Factors and Ergonomics Society is a 4500-member professional organization dedicated to the study of human-machine systems. Anna Wichansky is a Fellow of the HFES.

Related Information

Monday Sep 08, 2014

Fashionable Tech

By Sandra Lee (@SandraLee0415), Oracle Applications User Experience Communications and Outreach Team

“You don’t have to be first; you just have to be better” is a marketing phrase I’ve heard over the years, and it really is true. Take social media hero Facebook. Sure, Myspace and Friendster came first, but Facebook quickly made its way to the top. This trend happens in almost every market that fills a void without consumers even knowing it.

Such is the case with wearable technology.

By now, we are all familiar with the leading wearable devices like Google Glass and Fitbit, but some haven’t caught on in the general public as much as developer and marketing executives would have liked. The lack of buy-in has a lot to do with price, but ease of use plays a part, too. There’s no question that we, as a technology-needy society, want our devices to be fast, efficient, and attractive, while providing real-life benefits. We’ve got socks that give us real-time health stats, collars that track your puppy’s every move, and bands that let you know when your newborn baby is about to wake up. And these are just the beginning.

The one trend in wearables that I’m really excited about is fashion. Geeky glasses and pocket protectors are being replaced by sleek jackets, statement necklaces, and beautiful rings. It takes the saying “he put a ring on it” to a whole new level.

Below are some new ones that might really be game changers:

Cuff

Cuff

This beautiful piece of jewelry doubles as an activity tracker and phone notification system. But what I like most about the Cuff is that it can keep you safe. Being aware of your surroundings is a great start, but I love the feature that actually alerts people if you ever feel threatened walking to your car at night. At prices starting at just $50, it’s one that’s easy to get on board with.

Ringly

Ringly

Keeping in touch with important people has never been more beautiful. Whether you’re in a quiet museum or cheering on the San Francisco 49ers in a loud stadium, this ring will vibrate softly, alerting you to a phone call, text, or important upcoming event.

Epiphany Eyewear

Epiphany Eyewear

These glasses are the perfect kind of nerdy because the cool part is hidden. Camera and HD video recording capabilities let you use these glasses as shades or as prescription glasses.

Will these three featured wearables be the game changers the wearable technology industry has been looking for? And what will the impact be of more fashion and style-conscious wearable technology on enterprise adoption?

What do you think?

Join the Oracle Applications User Experience team and friends on Tuesday, September 23, 2014, for the Oracle Wearable Technology Meetup at the Oracle Technology Network (OTN) Lounge at Oracle OpenWorld 2014, and let us know your thoughts in person. Don your best wearables and discuss the finer points of enterprise use cases, APIs, integrations, user experience, fashion and style considerations for creating wearable tech, and lots more!

While supplies last, there’ll be inexpensive, yet tasteful, gifts for attendees sporting wearable tech.

For more on wearable technology and OAUX, see our Usable Apps story at https://storify.com/usableapps/wearables.

Saturday Aug 30, 2014

Simplified UI Rapid Development Kit Sends Oracle Partners Soaring in the Oracle Applications Cloud

A glimpse into the action at the Oracle HCM Cloud Building Simplified UIs workshop with Hitachi Consulting by Georgia Price (@writeprecise

Building stylish, modern, and simplified UIs just got a whole lot easier. That’s thanks to a new kit developed by the Oracle Applications User Experience (OAUX) team that’s now available for all from the Usable Apps website.

The Oracle Applications Cloud Simplified User Interface Rapid Development Kit is a collection of code samples from the Oracle Platform Technology Solutions (PTS) Code Accelerator Kit, coded page templates and Oracle ADF components, wireframe stencils and examples, coding best practices, and user experience design patterns and guidance. It’s designed to help Oracle partners and developers quickly build—in a matter of hours—simplified UIs for their Oracle Applications Cloud use cases using Oracle ADF page types and components.

Simplified UI eBook

A key component of the simplified UI Rapid Development Kit—the Simplified User Experience Design Patterns for the Oracle Applications Cloud Service eBook—in use. Pic: Sasha Boyko

The kit was put to the test last week by a group of Hitachi Consulting Services team members at an inaugural workshop on building simplified UIs for the Oracle HCM Cloud that was hosted by the OAUX team in the Oracle headquarters usability labs.

The results: impressive.

During the workshop, a broad range of participants—Hitachi Consulting VPs, senior managers, developers, designers, and architects—learned about the simplified UI design basics of glance, scan, commit and how to identify use cases for their business. Then, they collaboratively designed and built—from wireframe to actual code—three lightweight, tablet-first, intuitive solutions that simplify common, every day HCM tasks.

Sona Manzo (@sonajmanzo), Hitachi Consulting VP leading the company’s Oracle HCM Cloud practice, said, “This workshop was a fantastic opportunity for our team to come together and use the new Rapid Development Kit’s tool s and techniques to build actual solutions that meet specific customer use cases. We were able to take what was conceptual to a whole different level.”

Sona Manzo of Hitachi Consulting

Great leadership. Hitachi Consulting's Sona Manzo gets the whole team into the spirit of building simplified UIs. Pic: Martin Taylor

Workshop organizer and host Ultan O’Broin (@ultan), Director, OAUX, was pleased with the outcome as well: “That a key Oracle HCM Cloud solution partner came away with three wireframed or built simplified UIs and now understands what remains to be done to take that work to completion as a polished, deployed solution is a big win for all.”

Anna and Ultan Facilitate at the Workshop

OAUX Principal Interaction Designer Anna Budovsky (left) and Ultan O'Broin (right) facilitate Hitachi Consulting team members in working out solutions for customer use cases. Pics: Martin Taylor

Equally importantly, said Ultan, is what the OAUX team learned about “what such an Oracle partner needs to do or be able to do next to be successful.”

According to Misha Vaughan (@mishavaughan), Director of the OAUX Communications and Outreach team, folks are lining up to attend other building simplified UI workshops.

“The Oracle Applications Cloud partner community is catching wind of the new simplified UI rapid development kit. I'm delighted by the enthusiasm for the kit. If a partner is designing a cloud UI, they should be building with this kit,” said Misha.

Ultan isn’t surprised by the response. “The workshop and kit respond to a world that’s demanding easy ways to build superior, flexible, and yet simple enterprise user experiences using data in the cloud.”

The Oracle Applications Cloud Simplified User Interface Rapid Development Kit will now be featured at Oracle OpenWorld 2014 OAUX events and in OAUX communications and outreach worldwide. 

Monday Jul 14, 2014

Oracle Social Network: Enabling Employee Engagement with Oracle Cloud Services

Julien Laforêt (@julienlaforet), Procurement Sales Consultant, Oracle Social Network Business Leader, and User Experience Sales Ambassador tells us how the Oracle Social Network Cloud Service enables employee engagement and helps attract and maintain talent.

A recent Gallup poll revealed that 70% of employees surveyed disliked their jobs or were so completely disengaged that even incentives and extras were not sufficient to improve how they felt about work.

Disengaged employees means trouble for businesses in many areas

Can't contribute, won't contribute. Disengaged employees means the entire business suffers.

This statistic is important because we know that employees who are disengaged:

  • Do not exceed growth goals 
  • Rarely contribute to innovation  
  • Frequently limit their productivity 
  • Often share their thoughts and feelings on social media internally and externally, which contributes to negative publicity about the company 
  • Sometimes, they leave the company, meaning a loss of investment, incurred cost of replacement, and so on 

But, engaged and happy employees participate in ways that often yields more opportunities for the company itself to be successful, and opens the door to other talented people who are attracted to similar  high levels of work satisfaction.

Social media is a key that may help improve employee satisfaction and engagement. In this blog, we look at how to use it to enable positive employee engagement and results.

Communicating Internally

For any employee, growing their skills and knowledge, promoting their expertise and their successes, and collaborating across teams and networks in the company are important activities. These foster community and collaboration, a feeling of belonging to something larger than their current projects.

Most of the time, these kinds of growth opportunities and acknowledgements have only been possible in small social circles, for example, direct-line managers and immediate colleagues. How do you promote your employees to people in other regions or services?

Oracle Social Network allows people to connect and share in scalable, effective ways. It allows employees to create networks and:

  • Showcase their value and share their successes and expertise  
  • Participate in the life of the company: create, innovate, participate, share, improve  
  • Reduce the time spent managing emails and performing administrative tasks

Oracle Social Network Cloud Service

Showcasing Value and Sharing Successes

With public conversations on Oracle Social Network, an employee can create knowledge communities where all employees can contribute. Participating is easier than ever as employees uses the Oracle Social Network global search to quickly find people and conversations that align with their areas of interest, and then follow those people or join those conversations at any time.

Creating and Innovating

Oracle Social Network makes collaboration easy, reinforcing employees, their knowledge, and contributions as assets to a company. With employees creating, innovating, or proposing ideas, companies are more successful, employees feel valued, and unique talents of contributors are showcased in teams engaged in product innovation and competitor-killing ideas.

Nike, Inc. follows a similar model for their customers. Customers can propose designs for shoes, and the best “liked” designs might be awarded and launched in production, encourages customer engagement. Applied to employees, the model reveals that creative thinking and innovation is not limited to the R&D department in your company. Developing better products and refining processes and innovation through collaboration social process is game changer in a competitive business world.

Reducing Time Spent Managing Administrative Tasks

Oracle Social Network allows contributors to publish information to their walls and in conversations dedicated to a topic, where only followers and conversation members interested in the conversation participate. Unlike email notes distributed widely, using Oracle Social Network to publish information on walls instead allows employees to manage information overload and flooded inboxes. Information is published in dedicated identifiable conversations, easily located by employees who are empowered to join in. The conversation history is accessible to newcomers so that they can find everything that has been said earlier, a practice that prevents knowledge from being lost when employees leave a company, and it enables new employees to ramp up quickly.

Only Oracle Social Network allows private, secure conversations to be initiated directly from business applications and enables two-way tracking: from Oracle Social Network conversations to the original transaction and data in the application, and from the application to conversations related to a transaction or related data.

Initiating an OSN Conversation from an Application task flow

Initiating an OSN Conversation from inside an Oracle Applications Cloud task flow 

This practice removes the administrative overhead of exchanging information outside of the application's transactions, which occurs in disconnected silos, such as conversations between the requester and the buyer, project or transaction summary emails, reminders, and so on. Conversations in Oracle Social Network are contextual.

Employees can participate in business transaction-related conversations securely, too. Conversations may be private and information can be exchanged securely and in confidence among members of those conversations authorized to have such access.

OSN on simplified UI

Oracle Social Network is a great solution for tablets too. Oracle Applications Cloud Release 8 simplified UI shown. 

When you start using Oracle Social Network, you just might find yourself asking, “How did we run our business before Oracle Social Network?” Just like smartphones revolutionized our everyday lives, Oracle Social Network will revolutionize your everyday work-life for the better.

Monday Jul 07, 2014

Designing a Naturally Conversational User Experience for the User Interface

By Georgia Price and Karen Scipi

Think about the software applications you like most. Why do you like them? How do they make you feel? What is your experience like when you use them? The most successful user interfaces—those that delight users—focus equally on the intersection of visual, interaction, and language design.

Visual and interaction design get a lot of play in the enterprise software development environment. Yet language design directly impacts a user’s ability to complete tasks. The use and arrangement of general words, specialized terms, and phrases on the UI promote a naturally conversational voice and tone and inform and induce user actions.

Simply put, the words, terms, and phrases that we promote on a UI either facilitate or hinder the user experience and either delight or frustrate the user.

As Oracle Applications User Experience language designers, we took this message on the road last month as featured speakers at the Society for Technical Communications Summit, where we presented two papers: Designing Effective User Interface Content and The Unadorned Truth About Terminology Management: Initiatives, Practices, and Melodrama.

Society for Technical Communication Summit logo

If attendance is any indication, our message resonated with many. More than 115 people gathered to hear us talk about how designing language for the UI is just as important when building effective, simplified user experiences as creating the right interactions and choosing the right images, icons, colors, and fonts. Dozens lined up after our talks to ask questions and to learn more, making us realize that many others who build software applications  are also grappling with how to design language to enable more simplified user experiences.

Perhaps we can pique your interest! Over the coming weeks, we'll share our thoughts and experiences on language design. Stay tuned to the Usable Apps blog to learn more about what language design is and how we use words, terms, and phrases, as well as voice and tone, to help build simplified user experiences and easy-to-understand UIs.

Tuesday May 20, 2014

Oracle Voice and Oracle Applications Cloud Simplified UIs in Israel

Just back from the Israel Oracle User Group (ilOUG) Business Day 2014 held near Tel Aviv.

I delivered a keynote on the Oracle Voice mobile app for the Oracle Sales Cloud. Later, I showed how to customize the Release 8 simplified UIs (SUIs) and how to build similar SUIs in the Oracle Applications Cloud with UX design guidance.

Israel is an inspiring location in which to talk about tech, leading the way with awesome mobile voice innovations such as Waze, so I empathized easily with the local audience.

Oracle Voice App Mobile UI

Oracle Voice Mobile App

My keynote began with an overview of advances in voice user experience, and how the technology has become a very hot accelerator to closing more sales deals. This lead to my live demo, performing typical sales tasks using the Oracle Voice mobile app in a Siri-like (and fun) way with  sales data in the cloud. I then shared the Oracle UX principles for designing a great voice user experience (VoX, anyone?).

Later, I also showed how business users can customize the Oracle Sales Cloud and Oracle HCM Cloud Release 8 simplified UIs using composer tools, without writing a single line of code. My live show included the Hebrew language version of the Release 8 SUI, a first time demoed, I believe.

Hebrew Oracle Sales Cloud Simplified UI

 Hebrew Simplified UI Oracle HCM Cloud

Hebrew Oracle Cloud simplified UI

Hebrew Simplified UI Oracle Sales Cloud

I kept the SUI session short and simple (that’s the idea!) and then showed how Oracle ADF developers can go further and build their own SUIs in a few hours by using our free eBook on SUI UX design patterns, Oracle ADF components and page type guidelines.

Oracle UX eBook

Figure 4: ebook in Use. Got Yours

I ended the session by offering more resources for ilOUGers to explore, including how to get involved with the Oracle Usability Advisory Board, now active in the region.

A great event, and I was sorry I couldn’t spend more time in Israel. But, I was pleased with using live demos and with using lots of local Israeli and Hebrew examples. I think the Business Day attendees were happy with the performance too.

Hopefully it won’t be too long before I’m back in Israel doing live app, local-flavored, outreach to another eager and engaged audience.

Special thanks to ilOUG’s Rami Margalit and to Ami Aharonovich for organizing the day and providing helpful local insight.

Thursday Apr 17, 2014

The Drive To Visualize Data: Dashboards

Introduction: Cars and Context

Like many people of a certain age, my first exposure to the term dashboard was when I heard my dad using it when driving the car. He referred to it as “the dash”.

Dad’s “dash” was an analog affair that told him the car’s speed, the miles traveled, the engine oil level and temperature, if he had enough gas in the tank, and a few other little bits of basic information. It was all whirring dials, trembling needle pointers on clock-style faces, switches to toggle on and off, a couple of sliders, and little lights that blinked when there was trouble.

Drivers in those days needed to pay attention, all the time, to their dashboards.

Ford dashboard from the 1970s

Old school car dashboards: quaint and charming. And a lot of work. (Source: WikiMedia Commons)

Dashboards in cars, and how drivers use them, are different now. The days of a dashboard with switches to flick or dials to turn are gone.

Today, a family car generates hundreds of megabytes of data every second. Most of this data is discarded immediately, and is not useful to the driver, but some is and may even be life saving. Technology makes sense of the surging data so that drivers can respond easily to important information because it’s presented to them in a timely, easily consumed, and actionable way.

Car dashboards are now closer to the “glass cockpit” world that fighter jet pilots experience. Cars have tiny sensors, even cameras, and other technology inside and outside the vehicle that detect and serve up striking digital visualizations about the health of the car and driver performance. Drivers are empowered to be “situationally aware” about what’s going on (what us UXers would call “context”), as they listen to or watch for signals and cues and respond to them naturally, using voice, for example.

Some car dashboards even use heads-up displays, projecting real-time information onto the windshield. Drivers know what’s going on with their car without taking their eyes off the road.

Chevrolet Camaro Heads-up Display

Chevrolet Corvette Heads-up Display (Source: www.chevrolet.com)

Dashboard design itself is now the essence of simplicity and cutting edge technology, and stylish with it too, arising passions about what makes a great interface inside a car. It’s all part of creating an experience to engage drivers for competitive advantage in a tight automobile market.

Tesla Model S Dashboard

Tesla Model S Dashboard (Source: www.teslamotors.com)

The Emergence of Digital Dashboards User Experience

When it comes to software applications and websites, dashboards are around us everywhere too. We’re all long familiar with how such dashboards work and how to use them, beginning with the pioneering My Yahoo! portal that popularized the use of the “My” pronoun in web page titles, right through to today’s wearable apps dashboards that are a meisterwerk of information visualization, integrating social media and gamification along the way.

Fitbit Dashboard (Author's own)

FitBit Dashboard (Source: Author)

An enterprise application dashboard is a one-stop shop of information. It’s a page made up of portlets or regions, chunking up related information into displays of graphs, charts, and graphics of different kinds. Dashboards visualize a breadth of information that spans a whole range of activities in a functional area.

Dashboards aggregate data into meaningful visual displays and cues, using processor horsepower at the backend to do the work that users used to do with notepads, calculators or spreadsheets to find what out what’s changed or in need of attention.

Dashboards enable users to prioritize work and to manage exceptions by taking light-weight actions immediately from the page, or to drill down to explore and do more in a transactional or analytics work area, if necessary.

The dashboard concept remains a core part of the enterprise applications user experience, particularly for work roles that rely on monitoring of information, providing reports on performance, or needing a range of information to make well-timed and high-level decisions.

Developing Dashboards

In work, we now also have to deal with that other torrent of data we hear about: big data. Dashboards are ideal ways to make sense of this data and to represent the implications of its analysis to a viewer, bringing insight to users rather than the other way around.

To this end, Oracle provides enterprise application developers with the Oracle ADF Data Visualization Tools (DVT) components to build dashboards using data in the cloud, and with design guidance in the form of the Oracle Fusion Applications, Oracle Endeca and Oracle Business Intelligence Enterprise Edition UI patterns and guidelines for making great-looking dashboards.

Fusion Apps Desktop UI Dashboard

Typical Oracle Fusion Applications Desktop UI Dashboard (Source: Oracle)

Beyond Desktop Dashboards…

Dashboards’ origins as a desktop UI concept obviously predated the “swipe and pinch” world of mobility, today’s cross-device, flexible way of working with shared data in the cloud. Sure, we still have a need for what dashboards were originally about. But, we now need new ways for big data to be organized and visualized. We need solutions that reflect our changing work situations--our context --so that we that we can act on the information quickly, using a tablet or a smart phone, or whatever’s optimal. And, we need new ways of describing this dashboard user experience.

Enter the era of “glance, scan, and commit”, a concept that we will explore in a future Usable Apps blog.

Twilio: Democratizing Communications to Build a Better User Experience in the Oracle Cloud

Oracle has a powerful partner ecosystem in the Oracle Cloud, adding value to our applications in many areas. Enabling partners to integrate with our cloud applications is key to Oracle’s “Extending SaaS through PaaS” approach. Sharing our expertise with partners, which helps them to productively build a great user experience (UX), is a major drive of Oracle Applications User Experience (OAUX) outreach.

One of the latest additions to the Oracle PartnerNetwork  is the very cool and happening Twilio. Followers of the AppsLab know the OAUX team loves exploring the UX possibilities of Twilio-based voice and SMS integrations. I took a trip to Twilio's San Francisco HQ to ask David Wacker (@dlwacker) of Twilio Channel Sales and Partnerships to find out more about the whys and hows of integrating in the cloud and simplifying user experience...

Being in the cloud offers the potential to make a major difference with a superior UX. The days of cumbersome, on-premise installations and horrible UX are gone. Now scalable, cloud-based applications, customizable and reflecting each customer’s business, are changing the UX across datacenter management, CRM, marketing automation, and ERP, all driven through how we power communications.

Twilio is a cloud-based communications platform that offers a powerful, open API for building communications applications, what Twilio refers to as "democratizing access" to communication in a traditionally complex and expensive world of telephony.

Using Twilio, developers can easily access the means to create robust communications integrations, fundamentally changing the UX landscape for applications users in the cloud. Twilio’s open API framework means developers can utilize prebuilt solutions in the Oracle Marketing Cloud, Oracle Service Cloud, and Oracle Sales Cloud. Developers can build such UX integrations productively, without the cost and effort normally associated with such projects.

David pointed out a few ways how Twilio enhanced the user experience for Oracle application users, such as the Oracle Marketing Cloud, Oracle Service Cloud, and Oracle Sales Cloud.

Twilio’s seamless integration to the Oracle Marketing Cloud (Eloqua) means that users can just drag and drop the Twilio Cloud Connector onto a marketing campaign canvas to provide for outbound SMS, MMS (multimedia messaging), and voice calls. This delivers a great multichannel user experience, such as for mobile marketing campaigns with pictures or QR coupon codes.

Twilio Cloud Connector

Dragging the Twilio Cloud Connector onto a campaign canvas easily adds Twilio SMS, MMS, and voice to marketing campaigns.

Twilio's embedding of SMS and voice capabilities right into the Oracle Service Cloud (RightNow) means a superior customer experience built in a scalable, flexible way. A service agent can use click-to-call to phone an end customer, automatically creating the event on their system and then recording the call, for example. An SMS capability can also enable customers to chat with service agents using SMS on their phones instead of web chat, if preferred, and more.

Twilio Click-to-Call

Click-to-call for customer engagement, which allows customers to call inbound more effectively.

Twilio's integration into the Oracle Sales Cloud, drives efficiency by simplifying the UX. Twilio uses the Oracle Sales Cloud native CTI toolbar to track and record phone calls, allowing for seamless conference calls, and all integrated to drive sales productivity. For example, a sales rep can use Twilio’s click-to-call to contact opportunities, automated dialing, or conference line bridges powered by Twilio, creating events and logging activities easily within the Oracle Sales Cloud.

Twilio integrated with Oracle Sales Cloud

Computer Telephony Integration (CTI) toolbar for easy access to inbound and outbound dialing in Oracle Sales Cloud powered by Twilio.

David tells me that “Twilio’s integration possibilities are endless. That's the best part about working with developers in the Twilio and Oracle communities; finding new ways to solve user problems, unconstrained by technology or traditional project limitations. I’m excited to explore new and unique ways that the Oracle developer community and Twilio can change the UX landscape in the Oracle Cloud.”

Those are some great UX insights from David, and there are more to come. The OAUX team will be working with Twilio over the coming months, so stay tuned to your usual outreach and communications channels for news and events.

Twilio is also exhibiting at, and sponsoring, Oracle CloudWorld in Chicago on Thursday, April 17, 2014. Stop by the Twilio booth to learn more (or to just say, Hi!), and give the Usable Apps blog a shout-out.

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