Monday Jul 14, 2014

Oracle Social Network: Enabling Employee Engagement with Oracle Cloud Services

Julien Laforêt (@julienlaforet), Procurement Sales Consultant, Oracle Social Network Business Leader, and User Experience Sales Ambassador tells us how the Oracle Social Network Cloud Service enables employee engagement and helps attract and maintain talent.

A recent Gallup poll revealed that 70% of employees surveyed disliked their jobs or were so completely disengaged that even incentives and extras were not sufficient to improve how they felt about work.

Disengaged employees means trouble for businesses in many areas

Can't contribute, won't contribute. Disengaged employees means the entire business suffers.

This statistic is important because we know that employees who are disengaged:

  • Do not exceed growth goals 
  • Rarely contribute to innovation  
  • Frequently limit their productivity 
  • Often share their thoughts and feelings on social media internally and externally, which contributes to negative publicity about the company 
  • Sometimes, they leave the company, meaning a loss of investment, incurred cost of replacement, and so on 

But, engaged and happy employees participate in ways that often yields more opportunities for the company itself to be successful, and opens the door to other talented people who are attracted to similar  high levels of work satisfaction.

Social media is a key that may help improve employee satisfaction and engagement. In this blog, we look at how to use it to enable positive employee engagement and results.

Communicating Internally

For any employee, growing their skills and knowledge, promoting their expertise and their successes, and collaborating across teams and networks in the company are important activities. These foster community and collaboration, a feeling of belonging to something larger than their current projects.

Most of the time, these kinds of growth opportunities and acknowledgements have only been possible in small social circles, for example, direct-line managers and immediate colleagues. How do you promote your employees to people in other regions or services?

Oracle Social Network allows people to connect and share in scalable, effective ways. It allows employees to create networks and:

  • Showcase their value and share their successes and expertise  
  • Participate in the life of the company: create, innovate, participate, share, improve  
  • Reduce the time spent managing emails and performing administrative tasks

Oracle Social Network Cloud Service

Showcasing Value and Sharing Successes

With public conversations on Oracle Social Network, an employee can create knowledge communities where all employees can contribute. Participating is easier than ever as employees uses the Oracle Social Network global search to quickly find people and conversations that align with their areas of interest, and then follow those people or join those conversations at any time.

Creating and Innovating

Oracle Social Network makes collaboration easy, reinforcing employees, their knowledge, and contributions as assets to a company. With employees creating, innovating, or proposing ideas, companies are more successful, employees feel valued, and unique talents of contributors are showcased in teams engaged in product innovation and competitor-killing ideas.

Nike, Inc. follows a similar model for their customers. Customers can propose designs for shoes, and the best “liked” designs might be awarded and launched in production, encourages customer engagement. Applied to employees, the model reveals that creative thinking and innovation is not limited to the R&D department in your company. Developing better products and refining processes and innovation through collaboration social process is game changer in a competitive business world.

Reducing Time Spent Managing Administrative Tasks

Oracle Social Network allows contributors to publish information to their walls and in conversations dedicated to a topic, where only followers and conversation members interested in the conversation participate. Unlike email notes distributed widely, using Oracle Social Network to publish information on walls instead allows employees to manage information overload and flooded inboxes. Information is published in dedicated identifiable conversations, easily located by employees who are empowered to join in. The conversation history is accessible to newcomers so that they can find everything that has been said earlier, a practice that prevents knowledge from being lost when employees leave a company, and it enables new employees to ramp up quickly.

Only Oracle Social Network allows private, secure conversations to be initiated directly from business applications and enables two-way tracking: from Oracle Social Network conversations to the original transaction and data in the application, and from the application to conversations related to a transaction or related data.

Initiating an OSN Conversation from an Application task flow

Initiating an OSN Conversation from inside an Oracle Applications Cloud task flow 

This practice removes the administrative overhead of exchanging information outside of the application's transactions, which occurs in disconnected silos, such as conversations between the requester and the buyer, project or transaction summary emails, reminders, and so on. Conversations in Oracle Social Network are contextual.

Employees can participate in business transaction-related conversations securely, too. Conversations may be private and information can be exchanged securely and in confidence among members of those conversations authorized to have such access.

OSN on simplified UI

Oracle Social Network is a great solution for tablets too. Oracle Applications Cloud Release 8 simplified UI shown. 

When you start using Oracle Social Network, you just might find yourself asking, “How did we run our business before Oracle Social Network?” Just like smartphones revolutionized our everyday lives, Oracle Social Network will revolutionize your everyday work-life for the better.

Thursday Feb 20, 2014

Taking Steps to Innovate: Walking Meetings at Oracle

User experience (UX) is about more than pixels on the screen. UX covers all the areas that workers crisscross on their way to getting their jobs done. It’s an appreciation that what happens offline can be as important as what happens online. It’s about exploring the established ways of working and emerging trends, and understanding how people connect and communicate. Even the smallest, stickiest job aid offers an opportunity for UX innovation in the workplace. Sometimes inspiration is right under your nose. 

Watching my Oracle co-workers, a diverse crowd that spans a wide range of ages and cultures and with a myriad of skills and experiences to share, gives me a window into modern ways of working that others have to pay to observe. Sure, we don’t have a beach volleyball court on the Oracle HQ campus (works for me, as I don’t do shorts). But we do have a beautiful lake.

Plain Sailin' at Oracle's Lake Larry. Where shorts are not needed to be cool.

Oracle’s Redwood Shores HQ campus is clustered around a spectacular lake, affectionately referred to as 'Lake Larry' by the locals.

It’s around that lake that David Haimes, a Senior Director in Oracle Financials Applications Product Development, changed the way he manages his team by introducing walking meetings. I caught up with him to learn more. 

A reasonably active chap to start (by U.S. standards), David was already swimming in the evenings and running at weekends. Then, his wife gave him a FitBit. With that little sensor on the wrist recording his daily activity stats, one glance at the FitBit dashboard analytics revealed those workdays when his activity levels were flatlining. Now, there was an opportunity to put some peaks back into those charts if he could figure out a way to merge work and play.

David recalled hearing about walking meetings on NPR and being impressed with the health and work benefits delivered. He read the good things Kaiser Permanente  (disclosure: an Oracle customer) shared about the practice, and saw the YouTube video about it too. 

So, come January 2014, David introduced walking meetings for his directs, walking around Lake Larry for their one-on-ones. The results are pretty impressive. 

Keepin' it simple on Doctor's (Pepper's) Orders. David Haimes and Floyd Teter.


Keepin' it simple. David Haimes (@dhaimes), and Oracle partner UX champ Floyd Teter (@fteter) of IO Consulting, walk the walk and talk the talk of today’s applications at Oracle HQ.

David’s blogged about his experiences to an eager audience, explaining how walking meetings enabled higher rates of problem solving and creativity in the team. Freed from the confined atmosphere of a building or office and out in the (usually) sunny Silicon Valley environment, he’s found that “meetings are more productive…we can actually talk through those issues we need to discuss, think about them clearly and agree on actions”.  And, those ‘let’s-take-a-walk’ moments are also a perfect way to broach tricky subjects that might be harder to bring up across a desk or on email.

Not only that. His daily mileage has gone from 2 to 3 miles a day to 4 to 6 miles a day!

Inspired by David’s initiative, co-workers in Oracle are starting their own walking meetings, too. Fans of this new “mobile” approach to workforce management name check Steve Jobs and Mark Zuckerberg as early adopters, and there’s even a walking meetings hashtag. But, walking meetings are not just a cool thing to do. They come with business benefits.

So, what could this mean for applications UX?

David records ideas and actions during his walking meetings using iPhone apps and voice technology. Plenty of mobile tools are out there already to choose from, and we will surely see new wearables emerge for unobtrusively capturing notes and ideas as people move about. 

However, I don’t think it’s the technology foot that we need to put forward first. It’s the context—people at work connecting with each other across traditional boundaries to creatively solve shared challenges. That is the opportunity—how to enable people to connect and collaborate even more effectively—that we might look to enhance. The best wearable technology fits the user, and not the other way around. That’s the step we need to take to start innovating from how we observe how, such as taking walking meetings.

FitBit Dashboard
FitBit dashboard: Work-based opportunities for such data are emerging.

Then, there’s that FitBit (and similar devices). There are rich possibilities for what we might do with such data gathered seamlessly by sensors and then served up as dashboard analytics on a smart phone for immediate action or on a desktop for more in-depth analysis. Think about what this sort of aggregated data might mean for how we measure and manage corporate healthcare, wellness programs, employee availability, productivity, and so on.

Walk this way!

Tuesday Feb 11, 2014

How to Chat Up an Accountant Safely: Social Networking in the Finance Department

Seems that baby boomers are now Instagram-ing, WhatsApp-ing and SnapChat-ing just like younger Digital Natives do. How widespread those apps are in the enterprise is another matter, but it’s a reminder never to make assumptions about apps users. Yet, certain job titles do sometimes conjure up a mental picture of how we think some people actually work.

Mention “accountant”, and you might visualize a gray picture of quiet, introspective types, heads down in books and spreadsheets, papers flying, calculators working overtime, phones to their ears begging cash from customers and wiring funds to suppliers, while accounting for all the money. Not terribly social, then? The polar opposite of those freewheeling “Mad Men” sales rep CRM types, out meeting and greeting, getting their message across to make that sale, perhaps? In fact, the finance department is a hive of social activity.

Accountants: Does the image we have reflect the reality?

Accountants. “Life in the fast lane” is contextual. But social activity in the finance department happens at a pace few other jobs experience. And they use applications too… 

I spoke with David Haimes, Senior Director in Oracle Financials Applications, about the social side of the finance department. David understands the reality of his applications users. “Their most critical time is the 5-10 days after period close when everything has to be closed out and reported”, David told me. “There’s a huge amount of effort and social interaction going on”.

During the close process, David said teams need to exchange information and make decisions as quickly as possible and still satisfy business and legal requirements. Accounting teams were early adopters and heavy users of instant messaging, email distribution lists (with Microsoft Excel spreadsheet attachments), wikis, file sharing workspaces, and of course, the old fashioned telephone. But these tools were external to the financial application and data. The user experience was disjointed. Who works well in a silo? And, there was no audit trail. David has seen accounting teams copying and pasting emails into documents and attaching them to meet that audit requirement.

“The finance department has to make sure everything is correct and legal,” David said. “They’re reporting not just to internal management, but to Wall Street, to tax authorities, and to other legislative bodies. And, since the Sarbanes-Oxley act, CEOs are legally responsible for the correctness of the accounts,” David reminded me. That’s pressure.

Things are even more hectic when you consider the nature of the enterprise financial department today, with its distributed team members with shared service centers offshore and everyone working in different countries and time zones. Everyone needs to communicate and collaborate efficiently, yet securely and transparently.

That’s where Oracle Social Network is a financial department win.  

  • Oracle Social Network conversations are tied to business objects and transactions, enabling finance teams to easily share and collaborate in a role-based way.  
  • Oracle Social Network conversations are auditable (which is “usually the first question I’m asked,” says David).  
  • Oracle Social Network conversations are searchable
  • Oracle Social Network is secure, with users with the right permissions working together on information stored in an Oracle database.  
  • Oracle Social Network is integrated with Oracle Financials applications, so the user experience is  streamlined.

“[Oracle Social Network] is a game changer in the finance department,” says David, not just for the closing period but also for daily financial activity. And, Oracle Social Network is available as a cloud service, with iOS and Android mobile apps versions too.

Financials close process using Oracle Social Network

A close process conversation using Oracle Social Network integrated with Oracle Fusion Financials—an enterprise social user experience for the finance department that’s secure and efficient.

With the Oracle Social Network user experience in the finance department, Oracle also satisfies today’s workforce that expects social networking tools to be as much a part of their work lives as their personal lives. Said David: “Younger users are already familiar with how social networking sites work and how they’re easy to use, and that’s the sort of user experience we need to reflect. It’s demanded.”

Having a social networking application as part of the job makes hiring and onboarding easier too, offering benefits right across the enterprise. And it’s not only Digital Natives or Millennials who easily take to integrated social networking in work. Even senior users now see the benefits.

Socializing the finance department with Oracle technology is an example of how a great user experience can engage workers, accelerate performance and efficiency, deliver productivity for business while meeting the consumer technology demands of end users, and satisfy the requirements of stakeholder user groups such as other departments, auditing and security teams, tax authorities, reporting agencies, shareholders, and so on.

Read more about socializing the finance department on the Oracle Applications blog and David’s blog (a bookmark must) too. And, check out what the Oracle Social Network Cloud Service now offers and how it benefits your users and business.

Thursday Dec 19, 2013

Oracle Social Network: Collaboration and Productivity Enabled with Oracle Cloud Services

Julien Laforêt (@julienlaforet), Procurement and Financials Sales Consultant, Oracle Social Network Business Leader, and User Experience Sales Ambassador, tells us why social network integration with enterprise applications is revolutionizing business communications and how Oracle customers and partners can collaborate efficiently using Oracle Social Network Cloud Service.

Millions of people (about one in seven worldwide) today are connecting using social media. The world of business has joined the trend and is now taking advantage of these same collaborative technologies. Enterprises now use Facebook, Twitter, LinkedIn, and other social media applications externally to share knowledge about their products and services; to create user or customer communities; to communicate about events; to inform the market of product offerings; to respond to customer requests and issues; to find opportunities, influencers, new employees; and much more...

But what about social collaboration inside the enterprise?

Prior to the advent of social media, enterprises have been limited to email and meetings as a means of collaboration—tools that some have found are not always the most efficient means of communication. Take for instance this YouTube video that shows an actual collaboration business case that an enterprise “managed” using email. I had to laugh at the complexity and frustration that resulted! But such inefficiency—an email tree that involved 61 exchanges to arrive at a single decision—is no laughing matter for businesses whose priority is to increase productivity.

More and more companies are exploring enterprise social networks as an alternative and more productive means of collaboration. And the enterprise applications market is responding to this interest by delivering modern technology solutions that users are already familiar with from the consumer world.

But to bring about a return on investment, when we talk collaboration inside the enterprise, we must link it to enterprise requirements and goals. That means not just connecting people in the enterprise, but also connecting them in a secure environment with all of their business transactions, data objects, and daily tasks. For example, we might use social media to enable collaboration when working to resolve invoice discrepancies that require justifications, when negotiating or awarding contracts, when collecting information on suppliers, or when involving multiple stakeholders at different levels of authority or expertise in an approval process or transactions of common interest.

Oracle Cloud Services recognizes the value of social networking collaboration applications in the enterprise environment and has introduced Oracle Social Network—a powerful, yet intuitive application. Whether your employees use Oracle Human Capital Management, Sales, Marketing, Financials, Procurement, Projects, or other applications, Oracle Social Network provides a means of collaboration that seamlessly integrates business task flows and objects.

Oracle Social Network also provides users with the flexibility to match their preferred way of working: they can collaborate from anywhere at any time and on any device—from tablet to smart phone—using any modern web browser, or Microsoft Outlook. The result is optimal business efficiency through employee participation, sharing, and streamlined communication around tasks and objects.

Collaboration in action with Oracle Social Network: auction creation

In this example, we see how, directly from an auction, a buyer, Calvin Roth, has started a conversation so that the key stakeholders can review the contract terms and propose any amendments. See how Roger Bolton, responsible for final execution of the contract, is kept informed centrally, while other employees without access to the auction itself can still see important information about it and can collaborate on establishing a new contract template.

Shared auction in Oracle Social Network

Auction collaboration in Oracle Social Network.

Stakeholders securely collaborate on the auction document using Oracle Social Network

Stakeholders securely collaborate on the auction document using Oracle Social Network.

Directly in the document, employees can collaborate on and annotate any part of the document with their review comments:

Annotating a document with review comments.

Annotating a document with review comments. Microsoft Word, Excel, PowerPoint, Adobe PDF, and so on formats can be attached to the conversation.

The document remains attached to the auction using an Oracle Social Network conversation, which conversation members can access securely and contribute to at any time. The beauty of Oracle Social Network is if newcomers are added as contributors to the conversation, they will see all the historical conversations and work already completed by their peers.

And your company? 

Think about how your company might manage this kind of negotiation today. Visualize the number of email exchanges, the effort required to orient everyone involved in the process, and the challenges of tracking transaction progress and history.

If thinking about that makes you feel anxious about lost productivity today, then imagine how frustrated you will feel tomorrow, learning that your competitors are using collaboration tools to effectively link their employees, transactions, and business data in one seamless, productive user experience!

But don’t lose heart. Oracle Social Network Cloud Services provides a solution that enables collaboration inside your company. So those using this application can sleep better tonight knowing that their businesses are communicating efficiently—bringing the right people together to collaborate on tasks and to provide the right answers at the right time.☺

Julien is one of our latest User Experience Sales Ambassadors. You can find out more about the SAMBA program on the Oracle Applications Blog

About

Welcome to the Usable Apps in the Cloud blog.

Learn more about us at
Usable Apps

Search

Categories
Archives
« April 2015
SunMonTueWedThuFriSat
   
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
20
21
22
23
24
25
26
27
28
29
30
  
       
Today