Monday Jul 14, 2014

Oracle Social Network: Enabling Employee Engagement with Oracle Cloud Services

Julien Laforêt (@julienlaforet), Procurement Sales Consultant, Oracle Social Network Business Leader, and User Experience Sales Ambassador tells us how the Oracle Social Network Cloud Service enables employee engagement and helps attract and maintain talent.

A recent Gallup poll revealed that 70% of employees surveyed disliked their jobs or were so completely disengaged that even incentives and extras were not sufficient to improve how they felt about work.

Disengaged employees means trouble for businesses in many areas

Can't contribute, won't contribute. Disengaged employees means the entire business suffers.

This statistic is important because we know that employees who are disengaged:

  • Do not exceed growth goals 
  • Rarely contribute to innovation  
  • Frequently limit their productivity 
  • Often share their thoughts and feelings on social media internally and externally, which contributes to negative publicity about the company 
  • Sometimes, they leave the company, meaning a loss of investment, incurred cost of replacement, and so on 

But, engaged and happy employees participate in ways that often yields more opportunities for the company itself to be successful, and opens the door to other talented people who are attracted to similar  high levels of work satisfaction.

Social media is a key that may help improve employee satisfaction and engagement. In this blog, we look at how to use it to enable positive employee engagement and results.

Communicating Internally

For any employee, growing their skills and knowledge, promoting their expertise and their successes, and collaborating across teams and networks in the company are important activities. These foster community and collaboration, a feeling of belonging to something larger than their current projects.

Most of the time, these kinds of growth opportunities and acknowledgements have only been possible in small social circles, for example, direct-line managers and immediate colleagues. How do you promote your employees to people in other regions or services?

Oracle Social Network allows people to connect and share in scalable, effective ways. It allows employees to create networks and:

  • Showcase their value and share their successes and expertise  
  • Participate in the life of the company: create, innovate, participate, share, improve  
  • Reduce the time spent managing emails and performing administrative tasks

Oracle Social Network Cloud Service

Showcasing Value and Sharing Successes

With public conversations on Oracle Social Network, an employee can create knowledge communities where all employees can contribute. Participating is easier than ever as employees uses the Oracle Social Network global search to quickly find people and conversations that align with their areas of interest, and then follow those people or join those conversations at any time.

Creating and Innovating

Oracle Social Network makes collaboration easy, reinforcing employees, their knowledge, and contributions as assets to a company. With employees creating, innovating, or proposing ideas, companies are more successful, employees feel valued, and unique talents of contributors are showcased in teams engaged in product innovation and competitor-killing ideas.

Nike, Inc. follows a similar model for their customers. Customers can propose designs for shoes, and the best “liked” designs might be awarded and launched in production, encourages customer engagement. Applied to employees, the model reveals that creative thinking and innovation is not limited to the R&D department in your company. Developing better products and refining processes and innovation through collaboration social process is game changer in a competitive business world.

Reducing Time Spent Managing Administrative Tasks

Oracle Social Network allows contributors to publish information to their walls and in conversations dedicated to a topic, where only followers and conversation members interested in the conversation participate. Unlike email notes distributed widely, using Oracle Social Network to publish information on walls instead allows employees to manage information overload and flooded inboxes. Information is published in dedicated identifiable conversations, easily located by employees who are empowered to join in. The conversation history is accessible to newcomers so that they can find everything that has been said earlier, a practice that prevents knowledge from being lost when employees leave a company, and it enables new employees to ramp up quickly.

Only Oracle Social Network allows private, secure conversations to be initiated directly from business applications and enables two-way tracking: from Oracle Social Network conversations to the original transaction and data in the application, and from the application to conversations related to a transaction or related data.

Initiating an OSN Conversation from an Application task flow

Initiating an OSN Conversation from inside an Oracle Applications Cloud task flow 

This practice removes the administrative overhead of exchanging information outside of the application's transactions, which occurs in disconnected silos, such as conversations between the requester and the buyer, project or transaction summary emails, reminders, and so on. Conversations in Oracle Social Network are contextual.

Employees can participate in business transaction-related conversations securely, too. Conversations may be private and information can be exchanged securely and in confidence among members of those conversations authorized to have such access.

OSN on simplified UI

Oracle Social Network is a great solution for tablets too. Oracle Applications Cloud Release 8 simplified UI shown. 

When you start using Oracle Social Network, you just might find yourself asking, “How did we run our business before Oracle Social Network?” Just like smartphones revolutionized our everyday lives, Oracle Social Network will revolutionize your everyday work-life for the better.

Thursday Dec 19, 2013

Oracle Social Network: Collaboration and Productivity Enabled with Oracle Cloud Services

Julien Laforêt (@julienlaforet), Procurement and Financials Sales Consultant, Oracle Social Network Business Leader, and User Experience Sales Ambassador, tells us why social network integration with enterprise applications is revolutionizing business communications and how Oracle customers and partners can collaborate efficiently using Oracle Social Network Cloud Service.

Millions of people (about one in seven worldwide) today are connecting using social media. The world of business has joined the trend and is now taking advantage of these same collaborative technologies. Enterprises now use Facebook, Twitter, LinkedIn, and other social media applications externally to share knowledge about their products and services; to create user or customer communities; to communicate about events; to inform the market of product offerings; to respond to customer requests and issues; to find opportunities, influencers, new employees; and much more...

But what about social collaboration inside the enterprise?

Prior to the advent of social media, enterprises have been limited to email and meetings as a means of collaboration—tools that some have found are not always the most efficient means of communication. Take for instance this YouTube video that shows an actual collaboration business case that an enterprise “managed” using email. I had to laugh at the complexity and frustration that resulted! But such inefficiency—an email tree that involved 61 exchanges to arrive at a single decision—is no laughing matter for businesses whose priority is to increase productivity.

More and more companies are exploring enterprise social networks as an alternative and more productive means of collaboration. And the enterprise applications market is responding to this interest by delivering modern technology solutions that users are already familiar with from the consumer world.

But to bring about a return on investment, when we talk collaboration inside the enterprise, we must link it to enterprise requirements and goals. That means not just connecting people in the enterprise, but also connecting them in a secure environment with all of their business transactions, data objects, and daily tasks. For example, we might use social media to enable collaboration when working to resolve invoice discrepancies that require justifications, when negotiating or awarding contracts, when collecting information on suppliers, or when involving multiple stakeholders at different levels of authority or expertise in an approval process or transactions of common interest.

Oracle Cloud Services recognizes the value of social networking collaboration applications in the enterprise environment and has introduced Oracle Social Network—a powerful, yet intuitive application. Whether your employees use Oracle Human Capital Management, Sales, Marketing, Financials, Procurement, Projects, or other applications, Oracle Social Network provides a means of collaboration that seamlessly integrates business task flows and objects.

Oracle Social Network also provides users with the flexibility to match their preferred way of working: they can collaborate from anywhere at any time and on any device—from tablet to smart phone—using any modern web browser, or Microsoft Outlook. The result is optimal business efficiency through employee participation, sharing, and streamlined communication around tasks and objects.

Collaboration in action with Oracle Social Network: auction creation

In this example, we see how, directly from an auction, a buyer, Calvin Roth, has started a conversation so that the key stakeholders can review the contract terms and propose any amendments. See how Roger Bolton, responsible for final execution of the contract, is kept informed centrally, while other employees without access to the auction itself can still see important information about it and can collaborate on establishing a new contract template.

Shared auction in Oracle Social Network

Auction collaboration in Oracle Social Network.

Stakeholders securely collaborate on the auction document using Oracle Social Network

Stakeholders securely collaborate on the auction document using Oracle Social Network.

Directly in the document, employees can collaborate on and annotate any part of the document with their review comments:

Annotating a document with review comments.

Annotating a document with review comments. Microsoft Word, Excel, PowerPoint, Adobe PDF, and so on formats can be attached to the conversation.

The document remains attached to the auction using an Oracle Social Network conversation, which conversation members can access securely and contribute to at any time. The beauty of Oracle Social Network is if newcomers are added as contributors to the conversation, they will see all the historical conversations and work already completed by their peers.

And your company? 

Think about how your company might manage this kind of negotiation today. Visualize the number of email exchanges, the effort required to orient everyone involved in the process, and the challenges of tracking transaction progress and history.

If thinking about that makes you feel anxious about lost productivity today, then imagine how frustrated you will feel tomorrow, learning that your competitors are using collaboration tools to effectively link their employees, transactions, and business data in one seamless, productive user experience!

But don’t lose heart. Oracle Social Network Cloud Services provides a solution that enables collaboration inside your company. So those using this application can sleep better tonight knowing that their businesses are communicating efficiently—bringing the right people together to collaborate on tasks and to provide the right answers at the right time.☺

Julien is one of our latest User Experience Sales Ambassadors. You can find out more about the SAMBA program on the Oracle Applications Blog

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