At a time when local authorities across the country are under heavy pressure to cut costs, improve performance and efficiency, Croydon Council faced the significant challenge of futureproofing its back office processes while ensuring Croydon residents better value for money.
With help from Oracle, the council successfully migrated its on-premise back office functions to the Oracle Cloud. Using the platform’s database management solutions, Croydon Council has managed to greatly improve the user experience of its staff while boosting efficiency and outcomes across the board.
From on-premise to the cloud
Prior to the migration, Croydon Council had partnered with various greater London authorities to share their back office functions and infrastructure. However, the ageing system failed to deliver an efficient user experience and held back service innovation. With the contract coming to an end the council had to make a choice, and considering the version of the software in use was outdated technology, they chose to implement Oracle Cloud.
By moving its data across to the Oracle Cloud, Croydon Council has found a system where it can store all its data in one convenient location for swift retrieval. The platform also guarantees operational continuity, easily integrating all previous back office functions under one framework. Above all, the flexible nature of Oracle Cloud allows for future functions and services to be delivered down the line.
Making money work for Croydon
In moving to a new, cloud-based platform Croydon Council sought to deliver a more modern and functional user experience for staff. The key aim of the sponsoring board was to get the basics right by simplifying critical back office functions – including payroll, HR, financial management and monitoring, and procurement through a user-friendly system accessible anywhere at any time.
Oracle’s Cloud platform has also had a notable impact on the council’s HR and hiring functions. Recruitment teams are able to process more job applications at a faster rate, meaning residents have easier access to the new career opportunities on offer.
Jacqueline Harris-Baker, Croydon Council’s executive director of resources, said: “With the rate technology is advancing, the council had to make the leap to the cloud. We are delighted the new platform has been fully adopted without significant disruption or restructuring. Already we are beginning to deliver improved services, more efficient reporting and more value to the community.
“From the very beginning we have been keen to bring our staff on the migration journey with us. Prior to implementation, we set up best practice user groups and held training demonstrations. Despite the training being optional, over 1,300 members of staff took part and feedback has been extremely positive. After a largescale project like this you expect to see a major spike in support calls, but this simply hasn’t been the case with the Oracle Cloud.
“Overall, we’ve been delighted with the implementation to date. We finally have a back office solution that’s scalable, flexible, drives efficiency across the borough, and went live within 15 months. It’s a platform that enables us to embrace the future rather than chasing to adapt to it.”
For more on Oracle’s work with local government, visit: https://www.oracle.com/uk/industries/public-sector/.