By Ultan O'Broin Oracle UX-Oracle Paas4SaaS-Oracle on Nov 09, 2011
Attended the DITA Europe 2011 Conference in Prague. Presented with Erika Webb (@erikanollwebb) the research into using comics to explain DITA concepts. Delivery went down very well, positive vibes, lots of interaction in the Q&A session, and a few souls now up for trying comics for themselves as a result. Score.
Clearly, from what we heard at the conference there is a need for getting across to writers the fundamentals of DITA and structured authoring, so comics are worth a look if you find yourself with that need.
Loved Marie-Louise Flacke's (@flacke) session called iconmania: the use of icons in documentation when they are neither needed nor wanted--just because you can--and the dismal result for the user and DITA adoption. Future stress testing is clearly required by the IMF (Icon Monitoring Foundation) and the time is now right for a French woman to bring some badly needed sanity to the global icon commodity market, methinks.
Delighted to also find a copy of Oracle's Marta Rauch's (@martarauch) article on mobile user assistance in circulation at the conference by way of the Center for Information Design and Management's Best Practices Newsletter.
It was encouraging to hear about a widening use of personas and task analysis in information design and about the need for usability testing of DITA artifacts and outputs. Still not enough user-centered design methodology being demonstrated IMO, but it is moving in the right direction. The now established practices of community content engagement and the buzzword du jour "gamification" surfaced in ways that, to me, seem orthogonal to DITA. Uptake and success of a community content strategy with or without the use of game mechanics doesn't depend on DITA. As we heard at the conference, a “build it and they will come attitude” isn’t sufficient.
SAP appears to have DITA nailed as a corporate mandate (Oracle does not use DITA on this basis) and clearly has a very well-defined and managed way of going about evaluation and implementations that reminded me of the SAP diligence when adopting information quality tools (DFKI/Acrolinx).
Translation, generally, within the DITA context, continues to be spoken about in somewhat janitorial terms of a declining cost (y-axis) over time (x-axis) imperative. Whether the source or target information adds any user value in the first place--discussed within the context of the total cost of a full content life cycle--might be a more constructive approach.
Generally, I remain unconvinced about DITA saving greater translation cost than any other proper content strategy management. To reduce word counts, ergo the most visible variable in cost of translation, what you do need a change management strategy that includes migration, talent management, training, enforcement, and reporting, but above all user-centred design principles and a change in writing behavior.
DITA translatability best practices that I come across are conceptually no different from those for dealing with linguistic, rendering or processing issues in other translated formats (see my own). DITA best practices for machine translation (statistical or rule-based) remain elusive, however.
Sessions on multilingual asset management made the case well for dealing with all the large number of topics, files, objects associated with DITA-based information development, and the promise of visualization of those assets seemed a brilliant feature idea (reminded me of eye tracking scan paths) for any CMS rather than the unwieldy object trees and hierarchies we see now.
Great to be back in Prague after all these years. Once I finally got through the shambolic passport control at the airport (nobody in the EU should accept such bureaucratic buffoonery in 2011) and got to the city, I found Prague's character hadn't changed too much since I had been there in the 1990s: wonderful sights, sounds and smells, and taxi drivers each worth avoiding by a 10km radius.
There is a frustrating lack of multilingual signage at key points in the city. However there are some welcome new locations that require no translation at all, so I was happy.
I easily navigated about the city on shank’s mare and the superb public transport, relying on Google Maps on the iPhone again. Never got to try Czech option on Android Google Translate Conversation Mode. Next time. Maybe at passport control.
In all, a well-attended conference (120+, I’d say), excellent organization, varied subjects and expertise levels, and a superb location that’s easy to get to if you’re in EMEA. Certainly, plenty to think about after the conference, which is always a win.