By Ultan O'Broin Oracle UX-Oracle Paas4SaaS-Oracle on Feb 22, 2012
Said it before, but the excuse that "you bought it from an American company" just isn't good enough as a response to Oracle user feedback about US spellings used in the UI (who reads that doc, anyway?). I've heard many times from customers outside the US that they're driven nuts by color, favorites, and so on, but also by US-centric terminology used in the UI. There is a serious UX downside to not letting customers have language the way they want it, and indeed the way their corporate culture, whatever about country or region, demands. Productivity, training, morale, loyalty are all impacted, and Oracle needs to respond.
Delighted to see that in time for International Mother Language Day 2012, Microsoft has announced that Windows 8 users in the UK will have UK English UIs. Well done Microsoft! I pointed out last year how Google already did this.
Oracle, too, is serious about a total user experience and giving customers what they want in their UIs, the means to easily change it, and to look up terms is now on the cards. Stay tuned for information on this.
Enterprise apps are under pressure from consumerization of IT trends. Clearly, then Microsoft is responding to the market, a fact reflected by the release of an UK English Style Guide for Windows Phone. Mobile UX is one where consumerization cannot be so easily dismissed (SAP hasreleased a consumer mobile app too). Choice of language needs to reflect all this, too.
If you want to er, complain to someone about US versus UK English in your Oracle apps UI, then contact me!