‘The future of work lies in AI, robots, and automation’. You could certainly be forgiven for thinking this, given the headlines over the last couple of years. And it’s true – but only partially.
Yes, new technologies are changing how we work, making businesses more efficient, and feeding growth. But it’s people that develop, improve, and manage these technologies – and take care of areas that can’t be handled by machines. People hold the power of innovation, and harnessing innovation should mean working better with people. As we bring more sophisticated tech into the workplace, HR teams could show us how to do this.
The HR team at Indian telecoms company, Bharti Airtel, has already done so. Using our cloud technologies to modernise applications and people practices across 17 countries, they were able to save time and cut HR workloads. They were then able to divert that time towards individualised support for the 22,000-strong workforce – and bring a human touch to their work.
But how exactly can new technologies and data help HR teams to be more ‘human’ and better support employees?
The power of innovation lies in the hands of people, which is why HR teams should be the driving force behind progress, innovation, and business success.
Our latest research examines ‘The Innovation Agenda’, looking at all the ways organisations are working to harness innovation effectively. Read more here.