HR as an agent of AI change

The benefits of AI to HR are here now. It can improve employee productivity, direct employees on where and how to grow skillsets, and boost job satisfaction, ultimately empowering the HR function to play a more crucial role in the organization.

Change is the only constant. It’s a cliché, but in the business world that cliché is absolutely true – nothing stays the same for long. And when it comes to technology, change seems to be particularly fast, no more so than with artificial intelligence (AI).

But to get ahead of the curve and make this change work for them, organizations need AI leadership, and the HR team is perfectly placed to take the first steps, and show the way. With the right preparation, HR can become an example – and an agent of AI change.

Data-driven chatbots, steered by AI, can source new talent an organization internally or externally, as well as sharing crucial information during the recruitment process. They can also help to deal with high volumes of queries from, and interactions with, current employees. And through AI, parts of training programs can be automated, based on an employee’s particular career path, with learning recommendations shared at the best times.

To find out what people think of AI at work, we surveyed 1,320 employees and HR leaders from around the world. Here are some of our findings:

  • Work Life unbalance: Almost three times as many employees use AI in their personal lives as those who use it at work – 70% vs 24%. Outside of the office, AI touches entertainment, transport, personal finance, and our relationships.
  • HR falling behind: Only 6% of HR leaders are actively deploying AI currently, despite the fact that 93% of employees would take direction from AI or a robot now.
  • Career consequences: The majority believe failing to adopt AI will negatively impact their own careers, colleagues, and organization – 79% of HR leaders feel this way, and 60% of employees.
  • The obstacle course: Around three quarters (74%) say cost is a barrier to AI adoption, while 69% said technology failures are, and more than half (56%) are worried about security risks.
  • Fast action needed: The overwhelming majority of HR leaders – nine in ten – are concerned they won’t be able to adjust to rapid adoption of AI as part of their job. And 72% of HR leaders report that their organization provides no form of AI training program.

To learn more about how HR can get ahead of the AI curve, and be an agent of change, read our full AI at Work report.

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