No Starbucks card for you...
By tls on Dec 15, 2006
This morning (8am), my daughter and I went to a local (Allen, TX) Starbucks Coffee to get a couple of gift cards for teachers. Got to the counter to find out that their gift card system (or sub-system) was down. What? For how long we asked? They are saying until 11am or 3 hours. I asked, they? She explained that the system was down for all Starbucks, and it wouldn't help to go to another Starbucks until after 11am.
Wow! I couldn't believe this was the case. Imagine how much lost business that would be. The worker didn't seem to understand the ramification of a system wide outage of their gift card system.
So, we proceeded to another Starbucks located in the local Kroger store. I knew they used a different gift card system, since it was a little more manual there, or not a part of Starbucks retail system. They were up and running with no issues. They had no idea the other Starbucks was having problems.
So I did a quick Google this morning to see if there was news about this, but saw nothing. Maybe it was just an isolated incident at the local Starbucks.