Monday Mar 03, 2014

Overview and Guidelines for Managing Business Exceptions and Errors Whitepaper

The Oracle Utilities Customer Care and Billing team have released a new whitepaper detailing an overview and guidelines for managing business exceptions and errors (To Do Entries) in Oracle Utilities Customer Care and Billing implementations. This whitepaper is part of a project to improve the use of facilities within the product lines to help optimize implementations.

The whitepaper is available from My Oracle Support under Overview and Guidelines for Managing Business Exceptions and Errors (KB Id: 1628358.1).

About

Anthony Shorten
Hi, I am Anthony Shorten, I am the Principal Product Manager for the Oracle Utilities Application Framework. I have been working for over 20+ years in the IT Business and am the author of many a technical whitepaper, manual and training material. I am one of the product managers working on strategy and designs for the next generation of the technology used for the Utilities and Tax markets. This blog is provided to announce new features, document tips and techniques and also outline features of the Oracle Utilities Application Framework based products. These products include Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management, Oracle Utilities Mobile Workforce Management and Oracle Enterprise Taxation and Policy Management. I am the product manager for the Management Pack for these products.

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