Announcements and Technical Advice for the Oracle
Utilities product community from the Product Management team

Oracle Utilities Customer Care and Billing available

Anthony Shorten
Principal Product Manager

Oracle Utilities Customer Care and Billing is now available. This release includes the newest version of Oracle Utilities Application Framework (V4.

This version of the Oracle Utilities Application Framework has the following features:

  • New Login Screen - A simpler login screen has been introduced with a new screen in line with Oracle's Cloud offerings.
  • Session Timeout - In past releases when a session expired due to inactivity it would throw the user back to the login screen. This release now includes a popup message informing the user that the session is timed out prior to sending the user back to the login screen.
  • Required Fields indicator - In line with the new interface implementation introduced in, required fields can be indicated with a required fields indicator: *. This only applies to newer UI hint based screens. For backward compatibility this feature can be disabled.
  • Menu Behavior - Menu behavior has been tweaked to allow greater flexibility and a wide range of device support. Menu's can be locked into position to cater for user behavior. 
  • Toolbar History enhancements - In Oracle Utilities Application Framework, identifiers were recorded when using individual functions to enhance navigation. To complement this, these identifiers will be displayed in the History on the toolbar.
  • Component Installation - In the past installation, required additional effort to install individual components such as channels or tiers in an installation event. This enhancement greatly simplifies this by assigning installation roles to individual installations. Upon selecting appropriate roles, only those parts of the installation are exposed and configured for that installation. It is also possible to change roles after installation for maximum flexibility. This enhancement allows disparte installations to be linked into a virtual environment and managed for patching and management from Oracle Enterprise Manager easily
  • New Help Engine - This releases sees the product use the Oracle Help Engine for Web which provides greater usability, flexibility and standardization for our help. This enhancement is only available to Oracle WebLogic customers. Customers on IBM WebSphere will continue to use the legacy help engine. This also means that Framework Help is now included in Product Help.
  • Enhanced OIM Integration - The Business object used for Oracle Identity Management (OIM) has been enhanced following feedback from the Oracle Cloud implementations and customers using OIM. The interface now defaults more attributes and uses the user templating functionality to reduce the amount of business rules within OIM.
  • User Security Changes - To support greater levels of security, the user object now has additional security levels to control different aspects of security ralated to its maintenance. For example, it is now possible to allow specific users to administrate user group membership.
  • Map XML Enhancements - A simpler approach to mapping fields has been implemented to speed up mapping XML data types including a new wizard to aid schema designers.
  • XQuery engine upgraded - The latest Oracle XQuery engine has been adopted to provide new functions and reduce memory footprint needed for scripting.
  • Batch Parameter Security - It is now possible to encrypt data used on individual sensitive batch parameters.
  • System Heath Check - A new system wide health check API has been introduced that can be extended to verify components within the architecture to provide status information. The initial release will cover architecture and specific level of service checks. A simple user interface and web service have been included for this facility. This will be incorporated into a future Application Management Pack for Oracle Utilities release.
  • Additional Sort keys on Manual To Dos - Manual To Do entries now populate the standard sort keys even if custom sort keys are populated.
  • Extendable Lookup Enhancements - We have added a few new features for Extendable lookups to make them easier to use. This includes characteristic support, a new CLOB field, overriding support, action support and extended validation support.
  • Support Manual Transition of Sych Requests - It is now possible to manually transition a Sync Request.
  • Currency Symbol Support - Number elements may define a currency reference to automatically render the currency symbol.
  • Extended Currency Support - The base classes within the framework have been extended to support a wider range of world currencies.
  • Page Based Web Services - Inbound Web Services has been extended to now support legacy page based services. This will reuse the definitions in the page services to expose them as Inbound Web Services without the need for further configuration. This will aid in moving from XAI to IWS for legacy customers.
  • Message Driven Bean in IWS - A new MDB implementation has now been made available in the IWS implementation to implement an Integration Server architecture. Existing MDB implementations will be supported in the short term but will need to move to this new IWS implementation long term.

More articles will be published over the next few weeks outlining more information about most of these enhancements. Refer to the product documentation and release notes for more details of each of these enhancements.

Join the discussion

Comments ( 4 )
  • guest Thursday, October 8, 2015

    Thanks for the OUAF v4. feature summary.

    Our upgrade from CCB (OUAF v4. to CCB (OUAF v4. went quite smoothly.

    At this point, we have two questions:

    1) With the New Login Screen, is there still an opportunity to customize the background to include a client logo and environment identifier (i.e. DEV, TEST, PROD)?

    2) Is there a planned availability date for OU SDK v4.3.0.1.x?

  • acshorten Friday, October 9, 2015

    The login screen can be customized like it has been since the past releases. It is a graphic that can be replaced.

    The SDK is typically released a week or so after the initial release. The older version does work for the new version for the interim period. We only update the content files.

  • Syed Wednesday, March 8, 2017

    Hi I am looking for CC&B training, can you help me?



  • acshorten Monday, April 10, 2017

    Check with your local Oracle University as we run courses on demand as well as offer on-demand training

Please enter your name.Please provide a valid email address.Please enter a comment.CAPTCHA challenge response provided was incorrect. Please try again.