Version, Convience Downloads and Service Pack Information for Oracle Utilities Customer Care And Billing

A Service Pack (SP) is a compilation of software patches delivered in the form of a single installable package. It is usually cumulative, unless otherwise indicated. A software patch is defined to be anywhere from a simple bug fix to a new product feature (enhancement).

A Convenience Download (CD), also referred to as a Roll Up, is made available for the latest product version ONLY. It is a bundling of fixes released in between Service Packs, usually monthly, except for the last month before a Service Pack’s scheduled release. The related Readme.txt file contains a list of all the fixes (bug number and subject) included in the package.

Oracle Utilities release Service Packs and Convenience Downloads on an as-needed basis to provide its customers with an easier and less error-prone process of installing software updates. Previous product versions don’t automatically get SP’s and CD’s.

A metalink document has been created (602423.1) that outlines the status of versions, convenience packs and service packs is available to inform customers on what are the most current releases for the Oracle Utilities Customer Care and Billing product.

This document is important to reference each release, as it outlines the start and end date of the patches that are included in the packs. This avoids accidently missing patches or downloading them multiple times.

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About

Anthony Shorten
Hi, I am Anthony Shorten, I am the Principal Product Manager for the Oracle Utilities Application Framework. I have been working for over 20+ years in the IT Business and am the author of many a technical whitepaper, manual and training material. I am one of the product managers working on strategy and designs for the next generation of the technology used for the Utilities and Tax markets. This blog is provided to announce new features, document tips and techniques and also outline features of the Oracle Utilities Application Framework based products. These products include Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management, Oracle Utilities Mobile Workforce Management and Oracle Enterprise Taxation and Policy Management. I am the product manager for the Management Pack for these products.

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