Technical Whitepapers on Metalink

A number of Technical Whitepapers for Oracle Utilities Customer Care And Billing and Oracle Enterprise Taxation Management have now available on MetaLink for your perusal.

Note: You require Oracle MetaLink access to get these whitepapers.

The details are as follows:

  • Software Configuration Management - How to manage customizations as migratible objects as well as guidelines on how to manage your numerous copies of the product . MetaLink Id: 560401.1

  • Performance Troubleshooting Guides - A number of guides on how to collect and analyze performance data from the product. It also includes common problems and solutions. MetaLink Id: 560382.1

  • Best Practices in IT Operations for CCB and ETM - A document outlining the best practices for operating and configuring CC&B/ETM collected from customers, partners and developers. MetaLink Id: 560367.1

  • ConfigLab Guidelines - A document outlining how to "design", configure and run a ConfigLab solution for Customer Care And Billing/Enterprise Taxation Management implementations. MetaLink Id: 559880.1

Updates to these whitepaper and others will be posted on a regular basis.

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About

Anthony Shorten
Hi, I am Anthony Shorten, I am the Principal Product Manager for the Oracle Utilities Application Framework. I have been working for over 20+ years in the IT Business and am the author of many a technical whitepaper, manual and training material. I am one of the product managers working on strategy and designs for the next generation of the technology used for the Utilities and Tax markets. This blog is provided to announce new features, document tips and techniques and also outline features of the Oracle Utilities Application Framework based products. These products include Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management, Oracle Utilities Mobile Workforce Management and Oracle Enterprise Taxation and Policy Management. I am the product manager for the Management Pack for these products.

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