Oracle Utilities Customer Care And Billing V2.3.1 is now available

The newest release of Oracle Utilities Customer Care And Billing (V2.3.1) is now available for download from

This new version is a mandatory release for customers on or intending to implement Oracle Utilities Customer Care And Billing V2.3 and these customers must consider upgrading to v2.3.1 within the next 6 months, or by March 8, 2011 to be exact.

The new version features:

  • Reduced Complexity and Cost in implementing integrations by providing hooks to integrate with:

    • Oracle Utilities Meter Data Management V1.6.1 to support end-to-end meter to cash business processes with advanced billing functionality that enables smart grid programs that require interval data storage in the meter data management system and complex usage based pricing in the billing application.

    • Oracle Utilities Network Management V1.10 to efficiently respond to power outages by capturing as much detailed information as possible with trouble calls and to improve customer service by providing a consolidated view of outage related information in a single application for customer care functions.

  • Reduced Overall Total Cost of Ownership by providing more out-of-the-box functionality

  • A new Fusion-style User Interface consistent with other Oracle Fusion applications. Note: The Fusion-style UI is also available as a patch (9584975) for earlier CCB versions running on OUAF v2.2.


Quick question regarding the new Fusion look and feel: Is it possible to override the oracle logo image in the upper left corner, similar to creating the CM_logoImage Navigation Key with the old look and feel? We utilize the custom logo image at client sites to differentiate between the various implementation environments (dev, test, etc).

Posted by Michael Sacco on September 15, 2010 at 10:25 PM EST #

Hi Anthony, Could you please elaborate on "must consider upgrading to v2.3.1 within the next 6 months, or by March 8, 2011 to be exact". My client has done extensive system and UAT testing for a v2.3.0 go-live in Feb 2011, and need to know what are the implications of staying on this version for go-live. Will they be out of support after March 8, 2011? How long will they be able to run on v2.3.0 before they need to upgrade? Thanks!

Posted by Diedmar van der Ryst on September 19, 2010 at 09:34 PM EST #

Anthony, I was trying to install 2.3.1 on win2008 server (64 bit). After Installing the DB and refreshing it with demo data, I tried to run OraGenSec but it said could not find OCI.DLL. I skipped this step and tried to install FW DB running CDXDBI, there too I bumped into OCIW32.DLL not problem. Both the DLLs are in the oracle folders and path settings are properly in place. Do you have any insights to how I can get around this problem? Thanks a lot Ashok

Posted by Ashok Hebbar on September 24, 2010 at 01:28 PM EST #

Hi Anthony, I would like to ask a question. We are implementing CC&B v2.3.1 using OUAF WE would like to know what version of Oracle Weblogic Server should we use. I saw in the installation guide that the supported version for 2.3.0 is Oracle weblogic 10.0MP1. Is this changed for the new version? and can you be specific about the version? (e.g. 10.3.0, or something). Hoping for a prompt response. Thanks. RJ

Posted by RJ Magno on September 26, 2010 at 03:02 PM EST #

Hi Anthony, In a follow up for the question above, can CC&B run on Oracle Weblogic 10.3.x? Thanks again. RJ

Posted by RJ Magno on September 26, 2010 at 04:35 PM EST #

@RJ, I installed CC&B 2.3.1 on 10.0 MP2. All 64 bit versions Regards Ashok

Posted by Ashok on October 11, 2010 at 01:44 PM EST #

Thanks Ashok

Posted by RJ on October 13, 2010 at 01:06 PM EST #

Like Ashok, I also am trying to install CC&B V2.3.1 on Windows 2008 Server w/SP2 and cannot get oragensec.exe to run. When executed it pops up the window "This application has failed to start because OCI.dll was not found. Re-installing the application may fix this problem." However, when I run this from a command window I also see what I believe is the underlying problem. After oragensec.exe terminates the command window shows: Can't load 'auto/DBD/Oracle/Oracle.dll' for module DBD::Oracle: load_file:The specified module could not be found at /PerlApp/ line 212. at line 1357 BEGIN failed--compilation aborted at OraGenSec.plx line 32. This is a Perl problem, is it not? I have explicitly followed the directions in the CC&B Installation and DBA manuals. In addition I have also tried numerous variations of environment variables, path statements and software locations for Perl and Oracle. Also additional installs of Perl64 5.10. Nothing makes oragensec.exe happy. I had this same problem in the previous version and finally gave up. Although I got CC&B to run acceptably, oragensec.exe never would. Now that there's a new release mandated by March I think we should get to the bottom of this. I note that Perl 5.10 is included with Oracle DB 11.2.0 and can be referenced and executed properly. However the CC&B documents make NO mention of setting up any special variables or statements prior to running oragensec. Indeed at this point I am not required to install ANY of the 3rd party software prior to the DB creation and security modifications. I would appreciate any help in resolving this. At this point I believe that oragensec.exe has been hardcoded to expect Perl/Oracle files in particular places and has not been satisfied. Thanx in advance. Geoff

Posted by Geoffrey Doll on October 26, 2010 at 12:07 AM EST #

Regarding my previous post, I now believe oragensec is trying to use an incomplete path to locate the oracle.dll file. The "can't load..." path should look something like: c:\perl64\site\lib\auto\DBD\Oracle\Oracle.dll The first part of the path is missing, and oraganesec is apparently not taking any cues from environment variables to fill it in. I am not a Perl expert, but was oragensec compiled without some required 'include' files? Or simply hard coded without any environmental references? Geoff

Posted by Geoffrey Doll on October 26, 2010 at 05:01 AM EST #

This site is great. I visit here evaryday.

Posted by meblościanki on October 28, 2010 at 06:03 PM EST #

All, For those running into the OraGenSec.exe problem, it seems the answer is in Oracle's support stuff, under 552482.1 - the answer is: Install the 32-bit Oracle Client Update your path to not point at the 64-bit install Run the script. I'm about to try this myself, I'll post again if it doesn't work. Thanks, Paul

Posted by Anonymous on November 01, 2010 at 11:20 PM EST #

So, the information I (anonymously) posted above worked for the OraGenSec.exe issue, but now I've hit upon the framework installation, and for some reason it doesn't want to connect to the database as the SYSTEM user. I've confirmed via SQL*Plus that I've got the credentials right, and I needed to have the 32-bit client installed for this too (if it wasn't on the path, then a DLL error message would appear, similar to that we've seen for OraGenSec.exe). The message I see is: Couldn't connect to database Oracle DEMO system: Error while trying to retrieve text for error ORA-01019 (DBD: login failed, probably a symptom of a deeper problem) Error Occured, Process being aborted ... Argh! :)

Posted by Paul Hart on November 02, 2010 at 08:48 PM EST #

Paul: Thank you VERY much for the lead on the Oragensec issue; the 32-bit client did the trick. I installed it on a neighboring 32-bit server, set up the Oracle connection info to the CC&B DB, and Oragensec ran without a hitch in that environement. I am a CC&B neophyte, and I think it's stunning that an application that requires a 64-bit environment is supplied with a utility that demands a 32-bit environment, and neither the manuals or program tells you that; especially when that application is expected to run on the DB server as part of the DB creation. I can't tell you how many hours I wasted on this issue. I have seen the System user connection issue you mentioned, but don't have an answer for that yet either. However that didn't stop Frameworks & CC&B from operating properly in my environment (as far as I can tell). Geoff

Posted by Geoffrey Doll on November 05, 2010 at 05:22 PM EST #

Hello, We are implementing CC&B 2.3.1 and have few issues with TO DO ROLES. We have 6-9 users for each TO DO ROLE based on the life case type life cycle. Out of 9 users, fort 6 users TO DO summary messages are available and for remaining 3 it does not show up / does not work. These 3 users issue is consistent....Can any one share their thoughts on this... Thanks in advance.... Regards, Pramod

Posted by Pramod on November 15, 2010 at 06:32 PM EST #

Confirmed: The 32bit workaround for OraGenSec works great ! Installing the 32 bit version of the Instant Client, and changing the PATH to point to only this version of OCI, does the trick. Thanks super Paul ! (Paul, Geoff: By the wat, in sqlplus, right after I run OraGenSec, I'm not having any issues getting into DEMO with SYSTEM/manager.)

Posted by Jess Bolanos on December 01, 2010 at 07:14 AM EST #

Just installed 2.3.1, strange to find that users using windows 7 and IE8 can't access it in their browsers. 2.3.0 was working fine in the same systems, and new version is working fine in windows XP with IE7.

Posted by Harmeet Singh on February 04, 2011 at 06:58 AM EST #

Your layout for your blog is nice, im trying to write my own blog any tips?

Posted by Jed Blackledge on March 14, 2011 at 03:26 PM EST #

Hi Anthony, i have actually finished my first Disaster Recovery with CCB, and want to know if there is any documentation related to this topic. Thanks.

Posted by Diego on May 12, 2011 at 09:13 PM EST #

can you help me, how to update CC&B 2.3.0 into 2.3.1 ? is it must re-install or only run the patch.. please share to me the installation guide document. thanks

Posted by caroline on May 19, 2011 at 04:49 AM EST #

Hi Anthony ,

I need to segregate UI based services and core services in two separate servers. The idea is to have two different servers , one having purely core services and another having purely UI based services and then those two talking to each other seamlessly. If you can suggest how to achieve this ...Info as per the latest version would do...

Posted by Yogesh on October 24, 2011 at 05:38 PM EST #

I am having a similar problem with trying to run CdxDBI.exe during the MDM2.0 OUAF database installation. I run this program and get an error, "Can't load 'auto/DBD/Oracle/Oracle.dll' for module CBD:Oracle: load_file:The specified module could not be found at /<CdxDBI.exe>
I am trying to install on Windows 7. Dependency walker on the Oracle.dll showed 3 files that could not be loaded, Perl510.dll, Gpsvc.dll and Ieshims.dll. I correct the path to get the perl component and Ieshims.dll to be located. But, the last still remains. Am I going the wrong direction?


Posted by Wes Marshall on October 28, 2011 at 12:31 AM EST #

I am getting the following error while trying to install CC&B framework (FW.V4. what is it mean by. where am I going wrong?
This has happened 3 times I tried repeatedly. Here is the error message

140705:114335 <info> copying folder D:\FW.V4.\data\scripts\cm_examples\FW to D:\ouaf\CCBDEMO\scripts\cm_examples\FW
140705:114335 <info> copying folder D:\FW.V4.\data\splapp to D:\ouaf\CCBDEMO\splapp
140705:114335 <info> copying folder D:\FW.V4.\data\splapp\applications to D:\ouaf\CCBDEMO\splapp\applications
140705:114335 <info> copying folder D:\FW.V4.\data\splapp\applications\appViewer to D:\ouaf\CCBDEMO\splapp\applications\appViewer
140705:114420 <info> copying folder D:\FW.V4.\data\splapp\applications\help to D:\ouaf\CCBDEMO\splapp\applications\help
140705:114426 <info> copying folder D:\FW.V4.\data\splapp\applications\root to D:\ouaf\CCBDEMO\splapp\applications\root
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\applications\XAIApp to D:\ouaf\CCBDEMO\splapp\applications\XAIApp
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\businessapp to D:\ouaf\CCBDEMO\splapp\businessapp
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\businessapp\config to D:\ouaf\CCBDEMO\splapp\businessapp\config
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\businessapp\META-INF to D:\ouaf\CCBDEMO\splapp\businessapp\META-INF
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\businessapp\properties to D:\ouaf\CCBDEMO\splapp\businessapp\properties
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\mpl to D:\ouaf\CCBDEMO\splapp\mpl
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\standalone to D:\ouaf\CCBDEMO\splapp\standalone
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\standalone\config to D:\ouaf\CCBDEMO\splapp\standalone\config
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\standalone\lib to D:\ouaf\CCBDEMO\splapp\standalone\lib
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\xai to D:\ouaf\CCBDEMO\splapp\xai
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\xai\schemas to D:\ouaf\CCBDEMO\splapp\xai\schemas
140705:114438 <info> copying folder D:\FW.V4.\data\splapp\xmlMetaInfo to D:\ouaf\CCBDEMO\splapp\xmlMetaInfo
140705:114441 <info> copying folder D:\FW.V4.\data\structures to D:\ouaf\CCBDEMO\structures
140705:114441 <info> copying folder D:\FW.V4.\data\templates to D:\ouaf\CCBDEMO\templates
140705:114441 <info> copying folder D:\FW.V4.\data\tools to D:\ouaf\CCBDEMO\tools
140705:114441 <info> copying folder D:\FW.V4.\data\tools\bin to D:\ouaf\CCBDEMO\tools\bin
140705:114441 <info> copying folder D:\FW.V4.\data\product\WLSWIN.splapp to D:\ouaf\CCBDEMO\splapp
140705:114441 <info> copying folder D:\FW.V4.\data\product\WLSWIN.splapp\security to D:\ouaf\CCBDEMO\splapp\security
140705:114441 <info> copying folder D:\FW.V4.\data\product\WLSWIN.splapp\servers to D:\ouaf\CCBDEMO\splapp\servers
140705:114441 <info> copying folder D:\FW.V4.\data\product\WLSWIN.splapp\servers\myserver to D:\ouaf\CCBDEMO\splapp\servers\myserver
140705:114441 <info> copying folder D:\FW.V4.\data\product\WLSWIN.splapp\servers\myserver\data to D:\ouaf\CCBDEMO\splapp\servers\myserver\data
140705:114441 <crit> Directory C:\spl\temp\D:\ouaf\ does not exist

Posted by guest on July 05, 2014 at 04:09 PM EST #

c:\spl\temp does not exist for some reason. Check that c: drive is not full. It places a cistab file in the c:\spl\ directory to hold the location of the software.

Posted by acshorten on July 07, 2014 at 11:03 AM EST #

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Anthony Shorten
Hi, I am Anthony Shorten, I am the Principal Product Manager for the Oracle Utilities Application Framework. I have been working for over 20+ years in the IT Business and am the author of many a technical whitepaper, manual and training material. I am one of the product managers working on strategy and designs for the next generation of the technology used for the Utilities and Tax markets. This blog is provided to announce new features, document tips and techniques and also outline features of the Oracle Utilities Application Framework based products. These products include Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management, Oracle Utilities Mobile Workforce Management and Oracle Public Service Revenue Management. I am the product manager for the Management Pack for these products.


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