Invaluable Technical Resources

Many people ask me how I got my knowledge of the products and the products we integrate to. Well, sometimes it is experience (21+ years in IT) but mostly I make sure I have access to online technical resources to find out critical information.

Before you ask anyone a question, you might want to use these technical resources to help you solve a particular problem or simply increase your knowledge. Here is a list of ones I use on a regular basis to help me figure out things:


  • Vendor sites - Vendors publish reams of documentation and advice on their websites. I usually target the online documentation and support forums to see if there is anything there to help me. I usually try and give back knowledge as well. If someone asks a question I feel I can help with I contribute my opinion/answer to see if that helps. I try to balance give and take. For example, you want to integrate IBM WebSphere with some product, I search the WebSphere information Center and usually find the information I need. That usually applies to any operating system, database, J2EE Web Application Server etc site out there.
  • ORACLE OTN/MetaLink - If you are an ORACLE customer (and I hope you are!), then someone in your organization has access to Metalink (or mysupport.oracle.com as it is called now). Youca n apply for metalink access, as ORACLE publish a lot of advice for customers on their site (especially in the Knowledge Base section).
  • "Google It" - This is an underrated tool. I use it all the time. I type the keywords of the problem in there and usually get a few worthwhile hits that point me in the right direction. I mention Google but you can use any of your favorite search engines

Hope this helps.. I will see you all in 2009 on this blog.

Comments:

Dude i didnt find this blog my mom wouldve killed me. I owe you my life lol Awesome Blog Bro.

Posted by Terrence Spontak on February 04, 2011 at 04:44 AM EST #

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About

Anthony Shorten
Hi, I am Anthony Shorten, I am the Principal Product Manager for the Oracle Utilities Application Framework. I have been working for over 20+ years in the IT Business and am the author of many a technical whitepaper, manual and training material. I am one of the product managers working on strategy and designs for the next generation of the technology used for the Utilities and Tax markets. This blog is provided to announce new features, document tips and techniques and also outline features of the Oracle Utilities Application Framework based products. These products include Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management, Oracle Utilities Mobile Workforce Management and Oracle Enterprise Taxation and Policy Management. I am the product manager for the Management Pack for these products.

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