Tuesday Jul 24, 2012

Maturity Models and Frameworks for Customer Experience

The idea of moving from a chaotic level to an optimized self-learning stage inspired by the CMM/SEI model for software development assessment and process improvement is behind many maturity models for business and the new discipline of Customer Experience Management is not an exception.[Read More]
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A blog by Isabel Fernández Peñuelas @tuitidifusa

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