By teich on Jul 26, 2007
Apparently I'm having IT sagas. My MacBook Pro is now fixed and happy. And then two days ago, I dropped my iPhone. At first, all apeared well. I was on the phone at the time, and nothing happend, I talked away, and was relieved. Later that evening, I noticied that I had dented the case, making it impossible to press the power button. No biggie, it still worked just fine.
Yesterday morning, I went to unplug the phone, and saw my little phone stuck in an infinite reboot state. Apparently the pushed power button was making it unhappy:
With a dead iPhone, I promptly made an appointment at the Apple Store for that evening. In the meantime, I had a totally unusable phone. So I started to have fun. When I would see people I knew, I would throw the phone up in the air and let it crash down (clearly, I was already thinking I needed to buy a new phone). The look in people's face was PRICELESS. This could be great street art - stand on University Ave in Palo Alto, and have someone film passer-by's expressions as I "drop" the iphone very very hard. Amazingly, one of the drops fixed the button, though then the screen wouldn't work anymore.
Called up AT&T, waited on hold for 15 min, was told to go to the AT&T store and get a new SIM. Raced over with 5 min to go before they closed, and then proceed to wait 30 min for the SLOW SLOW people in front of me. Get home, pop SIM in, same error. Call again, debacle insues with me hanging up by mistake when I meant to press speaker after waiting for 30 min. AMAZINGLY, AT&T rep I'm speaking with calls me back 15 min later on my wife's phone (part of my family plan) to tell me the progress he's made! Even though I hung up on him, he kept working the problem. THANK YOU AMAZING ATU&T rep. Too bad they couldn't fix it.
Finally get escalated again, to a guy who writes down word for word the error message, and tells me that iPhone activations are all wonkey, everyone is having issues, and they'll call me. I point out calling me will be hard without a phone, but give them my work number anyway. They can always leave VM.
It's now been about 18 hours since I first tried to activate my second iPhone, but I continue to have the same error. If I don't hear from AT&T tonight, I guess I'll have to play the phone tree game again...