Where's the FAQ?
By pauldavies on Oct 08, 2007
Why is the FAQ so popular as a style for conveying technical information?
Why is factual writing with declarative section headings in such disrepute?
How completely have conventional overviews in technical documentation failed to address users' (sometimes unasked) questions?
Why is a heading such as “How do I Install the Product” so much more compelling to a user than a heading such as “Installing the Product”?
How come all those interrogative pronouns don't get in the way?
How can version 1.0 of a product have any FAQs on the day of its release?
How many FAQs are really IAQs or even NAQs?
Why do users in search of answers turn first to a list of questions?
Why isn't a relentlessly interrogative style tiresome?
Why emulate the requirements for Prime Minister's Question Time?