More on the iPod problems
By tdw on May 03, 2005
I popped it back into the local retailer for repair on Saturday and got a call on Sunday (yes, really!) saying that they thought the headphones were at fault so were ordering me new ones. Unfortunately, I wasn't in to take the call, so I wasn't able to query the service guy at the store as to how he reached his conclusion that the headphones were faulty.
So how did he reach that conclusion ?
The popping noise between tracks is apparently a known problem with older iPods. It's not a headphone problem, but something wrong with the device itself. I thought that the service guy at the local store would have seen enough faulty iPods to have come across this one, but obviously not. So, I'll allow him some slack on that one. He apparently tested my iPod with various headphones and could not reproduce the fault, so deduced that the headphones were faulty.
But, given that I reported that the iPod intermittently fails to see its hard disk, how could he conclude that that fault was caused by the headphones ? Sure, the fault is intermittent, and I've worked in service, so I know what a PITA intermittent faults are to track down, but I'm pretty sure my description would be enough to make him think about sending the unit back to Apple for diagnosis. Obviously not!
I called the service department today to discuss it with them, but apparently the service engineer is out all this week, so I will have to wait 'til Monday until I can put him straight on a couple of matters. That mean's I'll be without the iPod for at least a week longer than the 7-10 days they originally quoted. Ho humm.