By tdh on Oct 30, 2008
Just got back from my first Oklahoma City OpenSolaris User Group meeting. It was fun. Said gave a presentation on sizing provisioning for attaching storage to VMware's ESX. It provided a good overview on VMotion and SVMotion.
But of more interest to me was Said's interest in serving the customer. Not only did he try to shape the presentation to those in the audience, he wanted to learn how to convey information better in his blog. I hope I was able to help.
One thing that I learned about customer service and blogging from him was that he flat out told the audience, if you have a question, post a comment in one of my blog entries and I'll get back to you. I.e., he is flipping the push model of the author delivering in blogging to a pull model of the reader driving content. I was floored by this and came away wondering how to have a free floating request section such that comment fields stay true to the blog article and new content can be driven.
Also of interest was the audience member who basically asked when was Sun's xVM going to support NFSv4.1. We don't even have it close to shipping and already people want it in configurations we aren't thinking about!