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My Oracle Support Blog

What’s in YOUR Service Request?

Guest Author


Logging Service Request’s while leveraging the My Oracle Support Config. Manager (OCM) can offer a lot of benefits such as saving time – but do you know what’s being collected and passed along with your SR?

Some of you might know exactly what’s going in, others might just have an idea, and others still might not even be aware that the question could be asked – in any case, NOTE 728985.1 should help answer any questions you have regarding exactly what target information is being collected.

The Good News: we’re always listening to users on what they feel should be collected, so do let us know if you find yourself scratching your head and asking “Why don’t they collect [blank]?”

Happy Friday

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Comments ( 2 )
  • Mohan Dutt Friday, May 22, 2009
    I am a big evangelist of SRs with Config. Also using the tests using Diagnostics tool are also very helpful. Perhaps, there should be a hyperlink attached to SR linking it to OCM and Diagnostic tool pages if a SR is filed without OCM and Diagnostic outputs.
  • Jorge Tuesday, June 9, 2009
    Hey Mohan,
    Good Feedback! There seems to be a lot of interest in getting OCM and diagnostics more closely integrated in the SR creation process -- are you saying that you'd like to make it easier to leverage diagnostics even when not using OCM?
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