Regular blog followers will know that we’ve been working on
a mobile solution for My Oracle Support – well, it’s here - try http://support.oracle.mobi!
You are the FIRST to know. Shortly we will have it posted. You’ll need to sign in
with your regular My Oracle Support "SSO" user name and password, and then you should be
good to go.
Had authentication issues? We investigated and got the correct ports open. Please clear your browser and try now!
It is just the basics!
This is the first version of the My Oracle Support
mobile solution, so it doesn’t have all the bells and whistles yet. This
release allows you to perform the tasks that are the most common for our
customers and that we think will provide the most immediate value – namely
checking up on the status of your service requests and adding updates.
We’ll be including more functionality over the coming months
– and welcome your feedback on the features you’d like to see most. In the
meantime, if you get to the mobile site and really want the fill HTML version click the "Full Site" link before you sign in to switch over.
But I need some help...
Try the FAQ first...
My Oracle Support Mobile is pretty straightforward to use,
however if you’re running into difficulties or would simply like to offer
feedback, please let us know by emailing firstname.lastname@example.org or by
using the ‘Give Feedback’ link within My Oracle Support Mobile. The more input
received, the better!
Learn more about My Oracle Support Mobile by attending the
upcoming Oracle OpenWorld conference and
by visiting us at OpenWorld.
We hope you enjoy this latest addition to the My
Oracle Support platform. We have a LOT more planned for Mobile, so chime in on YOUR needs...
The mobile development team will be at OpenWorld and would love to hear from you directly. We will be conducting usability sessions Monday to Wednesday and you could join us there, if you have some time (room to be posted). If you want to schedule time, we can do that too. Send us an email at email@example.com
I will be there presenting at a few sessions and I hope to touch on Mobile. As other Mobile folks give me their schedules or booths I will post it here...
- Wednesday, 11:45 AM, Moscone South - 309
Make Upgrades Uneventful with Oracle Enterprise Manager and My Oracle Support (13785)
- Wednesday, 01:15 PM, Moscone South - 104
Oracle Database Patching: No Pain, More Gain (13482) (I will be doing some patching demos...)
- Thursday, 01:30 PM, Moscone South - 102
My Oracle Support: Latest Features, Enhancements, and Oracle Configuration Manager Deployment (8169) - I will be there to listen to April Sims if I can, but my session conflicts... Maybe you will see a demo here.
- Thursday, 01:30 PM, Moscone South - 309
24/7 Help Is One Click Away with Oracle Enterprise Manager and My Oracle Support (13790) - I will be talking about how EM and MOS work together. Want to talk for a minute about mobile...