Saturday Sep 17, 2011

My Oracle Support Mobile is Live!

Regular blog followers will know that we’ve been working on a mobile solution for My Oracle Support – well, it’s here - try http://support.oracle.mobi! You are the FIRST to know. Shortly we will have it posted. You’ll need to sign in with your regular My Oracle Support "SSO" user name and password, and then you should be good to go.

Had authentication issues? We investigated and got the correct ports open. Please clear your browser and try now!

It is just the basics!

This is the first version of the My Oracle Support mobile solution, so it doesn’t have all the bells and whistles yet. This release allows you to perform the tasks that are the most common for our customers and that we think will provide the most immediate value – namely checking up on the status of your service requests and adding updates.

We’ll be including more functionality over the coming months – and welcome your feedback on the features you’d like to see most. In the meantime, if you get to the mobile site and really want the fill HTML version click the "Full Site" link before you sign in to switch over.

But I need some help...

Try the FAQ first... 

My Oracle Support Mobile is pretty straightforward to use, however if you’re running into difficulties or would simply like to offer feedback, please let us know by emailing emui-feedback_us@oracle.com or by using the ‘Give Feedback’ link within My Oracle Support Mobile. The more input received, the better!

Learn more about My Oracle Support Mobile by attending the upcoming Oracle OpenWorld conference and by visiting us at OpenWorld.

We hope you enjoy this latest addition to the My Oracle Support platform. We have a LOT more planned for Mobile, so chime in on YOUR needs...

At OpenWorld?

The mobile development team will be at OpenWorld and would love to hear from you directly. We will be conducting usability sessions Monday to Wednesday and you could join us there, if you have some time (room to be posted). If you want to schedule time, we can do that too. Send us an email at emui-feedback_us@oracle.com

I will be there presenting at a few sessions and I hope to touch on Mobile. As other Mobile folks give me their schedules or booths I will post it here...



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