Monday Mar 21, 2016

Oracle Support Accreditation

Be More Productive with My Oracle Support

Looking for best practices to take your support experience to the next level?

If you frequently use My Oracle Support (MOS), My Oracle Support Communities, or Cloud Support portal for knowledge search and managing service requests, take advantage of the Oracle Support Accreditation learning program.

Over 19,000 users have already completed an accreditation learning path and exam to build a personalized support toolkit for their role. All accreditation learning resources and exam material are already included in your support contract.

Oracle Support Accreditation includes:

  • 14 learning paths to increase your expertise and efficiency in completing support activities.
  • Level 1 accreditation highlights core features of the portal applications and provides recommendations to increase productivity.
  • Level 2 focuses on individual software products to demonstrate best practices for your specific applications.

Learn key concepts about diagnostics, patching, and finding product information more easily and effectively, with tips for implementing them into your daily support activities based on feedback from Oracle product experts. When finished your personalized resource toolkit will help increase your productivity and streamline your support activities.

Is today your day to become an Oracle Support Accredited User?

Learn more: Oracle Support Accreditation Series Index, Document 1583898.1
Join the conversation in the My Oracle Support Community: Oracle Support Accreditation.

Friday Oct 09, 2015

The Support Stars Bar at Oracle OpenWorld - Live Help, Demos, and More From Some of Oracle's Best and Brightest


Come to the Oracle Support Stars Bar at Oracle OpenWorld and get the answers you need from Oracle Support experts—across all Oracle product lines.

Visit us in Moscone West, Booth 3361 and learn about new features and tools that will help make your job simpler.

  • Find Answers: Ask the Stars of Oracle Support your toughest questions.
  • Win a Prize: Attend a 10-minute mini-briefing on a specialized topic for a chance to win.
  • Get Proactive: Discover powerful new proactive support tools.
  • Power Up: Maximize availability and performance with Advanced Customer Support.
Stars Bar Hours

Moscone West Exhibition Hall, Booth 3361

Monday, October 26: 10:15 a.m. to 6:00 p.m. PT
Tuesday, October 27: 10:15 a.m. to 6:00 p.m. PT
Wednesday, October 28: 10:15 a.m. to 4:15 p.m. PT

See the current Stars Bar Mini-briefing Session Schedule here.

Find Answers
Our product experts are here to help. We will have senior support engineers on hand spanning all major Oracle product areas, from systems and database products to middleware, applications, and Oracle Cloud.
Get Proactive
Discover powerful new proactive support tools, services and best practices to help you prevent problems, resolve issues more quickly, and upgrade more smoothly. Ask us about Oracle Platinum Services, Oracle Auto Service Request, Oracle Upgrade Advisors, the My Oracle Support Accreditation Program, and more.
Win a Prize
While at the Stars Bar attend a 10-minute mini-briefing for your chance to win! The briefings cover a wide variety of topics, presenting valuable tips and best practices directly from Oracle Support experts. You are sure to leave with great ideas that will make your life easier and help you get the most from your Oracle products.
Power Up
Take your support to the next level. Stop by the Oracle Advanced Customer Support table where you can talk to experts about best practices and specialized services for your mission-critical environments.

Tuesday May 22, 2012

Free Whitepaper: Understanding Proactive Support

I was just sent this IDC whitepaper and read it. I thought it was pretty good, so I am passing it along...

It is officially titled, "The Business Value of Proactive Support Services"

It does a good job of covering the type of services one should expect from any company, and does a good job of giving the overview and a few cases studies of how Oracle does it. Seemed like a fair understanding and might be useful to understanding how your team should look at proactive services (with Oracle or with any vendor).

 The whitepaper also has a video and some more resources (one of which requires your Oracle SSO to view)

http://www.oracle.com/us/dm/68622-wwmk11055824mpp004-se-1595975.html?src=7318698&Act=62

Friday Jul 22, 2011

Introduction to Health Checks posted...

John has created a really nice short video on the improvements to the Health Check user interface in My Oracle Support. It is closed captioned. He covers how to get the most out of the Health Checks and customizing the experience (including how to get email alerts for hot issues or your key systems!). This feature is based on using the collector to upload configuration information to My Oracle Support. There are lots of other advantages to doing that, but for this video we focus on the checks. 

Check it out, and provide us feedback in the Blog. 

Introduction to Health Checks

Image of the Heath UI in My Oracle Support

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