Thursday Apr 14, 2016
Monday Apr 04, 2016
By SteveW-Oracle on Apr 04, 2016
Monday Nov 30, 2015
By SteveW-Oracle on Nov 30, 2015
Oracle Support sponsors a variety of activities (like our popular Advisor Webcasts) to help customers work more effectively with their Oracle products. Follow our Event Calendar to to stay up to date on upcoming Webcasts and events.
The web app allows you to filter activities by product line, making it easier to see the most relevant items. As new events are added to the schedule, the calendar updates automatically to include sessions, dates, and times. For consistency displayed times will automatically adjust based on your time zone.
The calendar is built using the standard iCalendar format, so you can automatically integrate the calendar data directly in Outlook and Thunderbird. Follow the instructions below to set up your integration and take advantage.
- Go to the calendar link here.
- Follow the instructions on the page to add the calendar to your email/calendar client.
We've written a brief document detailing some of the features for the calendar. Visit Document 125716.1 to find out more.
Tuesday Jul 28, 2015
By SteveW-Oracle on Jul 28, 2015
Top 5 Ways to Personalize My Oracle Support
It doesn't take long using My Oracle Support (MOS) to realize just how massive the pool of data underlying it all is—knowledge articles, patches and updates, advisories and security alerts, for every version of every Oracle product line.
Take a minute and follow our Top 5 Ways to personalize My Oracle Support to better suit your workflow.
1. Customizing the Screen Panels
One of the easiest personalization features is to adjust the panels displayed on a given page or tab. Nearly every activity tab allows you to reorganize, move, or even hide displayed panels on the screen using the Customize Page.... link in the top right area of the screen.
When you click the link, the page will update and display a series of widgets on each panel, allowing you to customize the content.
The wrench icon lets you customize the panel name, while the circular gear icon lets you move the panel within the column. The Add Content action displays a context-sensitive panel of new content areas that can be added to the column.
2. Enable PowerView
The PowerView applet is one of the fastest ways to limit information displayed in MOS. PowerView filters information presented to you based on a products, support identifiers, or other custom filters you select. Once you've set up a PowerView filter set, any activities going forward—searches, patches and bugs, service requests (SRs)—will only appear if they are tied to your selected filters.
To build a PowerView, click the PowerView icon in the upper-left area of the screen.
To create the view, first select the primary filter criteria. "Support Identifier", "Product", and "Product Line" are common primary filters.
Remember, the goal is to use PowerView to filter everything you see in MOS against the relevent contexts you establish.
3. Set Up SR Profiles
This one's a bit trickier than the first two, but can be an enormous time-saver if you regularly enter service requests into MOS.
Go to the Settings tab in MOS, and look for Service Request Profiles link on your left. In some cases you may need to click the More... dropdown to find the Settings tab.
In the profiles view you'll see any existing profiles and an action button to create a new profile. The goal for an SR profile is to streamline the process of creating an SR for a specific hardware or software product that you're responsible for managing. When creating an SR you'll select the pre-generated profile you created earlier, and MOS fills in the relevant details you input.
4. Enable Hot Topics Email
Hot Topics Email is a second option available in the main MOS Settings tab.
Hot Topics is an automated notification system that will alert you any time specified SRs, Knowledge Documents, or security notices are published or updated.
There are dozens of options to choose from in setting up your alerts, based on product, Support Identifier (SI), content you've marked as as "Favorite", and more. See the video training "How to Use Hot Topics Email Notifications" (Document 793436.2) to get a better understanding of how to use this feature.
5. Enable Service Request Email Updates
Back in the main MOS Settings tab, click the link for My Account on the left. This will take you to a general profile view of your MOS account. What we're looking for is a table cell in the Support Identifiers table at the top that reads SR Details.
By checking this box, you are indicating that you want to be automatically notified via email any time a service request tied to the support identifier gets updated.
The goal behind this is to stay abreast of any changes to SRs for the chosen support identifier. You don't have to keep "checking in" or wait for an Oracle Support engineer to reach out to you when progress is made on SRs. If a Support engineer requests additional information on a particular configuration, for example, that would be conveyed in the SR Email Update sent to you.
The trick is to be judicious using this setting. My Oracle Support could quickly inundate you with SR details notices if there are lots of active SRs tied to the support identifier(s), so this may not be desirable in some cases.
With these five options enabled, you've started tailoring your My Oracle Support experience to better streamline your workflow, and keep the most relevant, up-to-date information in front of you.
Give them a whirl, and let us know how it goes!
Monday Jan 14, 2013
By Jansyss-Oracle on Jan 14, 2013
Last weekend, on 12-Feb-2013, we released Mobile My Oracle Support, Version 6.4. This was mainly a maintenance release focusing on bug fixes (40+) and usability/UI issues.
The main new feature in this release is the ability for OnDemand users to schedule RFC s(Requests for Change). If you have an OnDemand CSI in your profile and are an Authorized Approver, you can now approve and schedule RFCs from your mobile device.
Also note the support for BlackBerry’s HotSpot browser.
Thursday Jul 19, 2012
By Richmiller-Oracle on Jul 19, 2012
Some customers have experienced an issue with the "Accessibility" option has been set in their settings, which for someone who is not Blind and using a screen reader would drive you crazy to use. We are working to change this setting to "off" for these customers, but in the meantime you can fix this yourself very quickly.
If you page looks like this, you have this setting ON.
And this will make it really difficult to navigate using your mouse.
The page should look like this.
Notice the "More..." menu which you didn't see before.
So you need to navigate to the Settings > Personalization page and turn OFF (uncheck) this box and "Apply Changes".
So to do this you need to use the TAB key on your keyboard.
From the Dashboard, even though you can't see or access the Settings tab you can get to it.
- Click tab while your cursor is in the browser window. Continue clicking tab till you tab to the "Tab Bar" - and you will cycle past Dashboard, Service Requests, etc... until the tab bar wraps around to the "Settings" tab.
- Press Enter
- If you are not on the Personalization page you can choose it from the list on the left.
- Now you should be able to use your mouse to uncheck the Accessibility setting and click "Apply Changes"
- You are set! Now the UI should work and look much better.
You can post any comments or issues here. Hope this helps! And we will rush to get this fixed.
If you INTENTIONALLY have the Accessibility setting checked, you will need to check this again after we reset this. AND we very much want to hear from you to get your specific feedback about the accessibility of My Oracle Support. Drop us a note on this Blog and we will contact you. Thanks and sorry for this problem.
Tuesday May 22, 2012
By Richmiller-Oracle on May 22, 2012
I was just sent this IDC whitepaper and read it. I thought it was pretty good, so I am passing it along...
It is officially titled, "The Business Value of Proactive Support Services"
It does a good job of covering the type of services one should expect from any company, and does a good job of giving the overview and a few cases studies of how Oracle does it. Seemed like a fair understanding and might be useful to understanding how your team should look at proactive services (with Oracle or with any vendor).
The whitepaper also has a video and some more resources (one of which requires your Oracle SSO to view)
Saturday Sep 17, 2011
By Richmiller-Oracle on Sep 17, 2011
Regular blog followers will know that we’ve been working on a mobile solution for My Oracle Support – well, it’s here - try http://support.oracle.mobi! You are the FIRST to know. Shortly we will have it posted. You’ll need to sign in with your regular My Oracle Support "SSO" user name and password, and then you should be good to go.
Had authentication issues? We investigated and got the correct ports open. Please clear your browser and try now!
It is just the basics!
This is the first version of the My Oracle Support mobile solution, so it doesn’t have all the bells and whistles yet. This release allows you to perform the tasks that are the most common for our customers and that we think will provide the most immediate value – namely checking up on the status of your service requests and adding updates.
We’ll be including more functionality over the coming months – and welcome your feedback on the features you’d like to see most. In the meantime, if you get to the mobile site and really want the fill HTML version click the "Full Site" link before you sign in to switch over.
But I need some help...
Try the FAQ first...
My Oracle Support Mobile is pretty straightforward to use, however if you’re running into difficulties or would simply like to offer feedback, please let us know by emailing email@example.com or by using the ‘Give Feedback’ link within My Oracle Support Mobile. The more input received, the better!
Learn more about My Oracle Support Mobile by attending the upcoming Oracle OpenWorld conference and by visiting us at OpenWorld.
We hope you enjoy this latest addition to the My Oracle Support platform. We have a LOT more planned for Mobile, so chime in on YOUR needs...
The mobile development team will be at OpenWorld and would love to hear from you directly. We will be conducting usability sessions Monday to Wednesday and you could join us there, if you have some time (room to be posted). If you want to schedule time, we can do that too. Send us an email at firstname.lastname@example.org
I will be there presenting at a few sessions and I hope to touch on Mobile. As other Mobile folks give me their schedules or booths I will post it here...
- Wednesday, 11:45 AM, Moscone South - 309
Make Upgrades Uneventful with Oracle Enterprise Manager and My Oracle Support (13785)
- Wednesday, 01:15 PM, Moscone South - 104
Oracle Database Patching: No Pain, More Gain (13482) (I will be doing some patching demos...)
- Thursday, 01:30 PM, Moscone South - 102
My Oracle Support: Latest Features, Enhancements, and Oracle Configuration Manager Deployment (8169) - I will be there to listen to April Sims if I can, but my session conflicts... Maybe you will see a demo here.
- Thursday, 01:30 PM, Moscone South - 309
24/7 Help Is One Click Away with Oracle Enterprise Manager and My Oracle Support (13790) - I will be talking about how EM and MOS work together. Want to talk for a minute about mobile...
Tuesday Feb 09, 2010
By Richmiller-Oracle on Feb 09, 2010
We are working on patch recommendation improvements and support for other features concerning patching of EBS/Fusion and the use of Enterprise Manager. We completed the survey, over 450 customers responded. We will look at sharing back some of the key findings with the community. You might have some insight to further our understanding of you, our customers. Thanks so much!
We are incorporating the latest patches pages (aka, "Quick Links") into the new My Oracle Support user interface. The Quick Links pages contain the latest patchsets/packs for E-Business Suite and Oracle Server/Tools products. You can get to this page from your Patches and Updates tab in My Oracle Support, and clicking on the "Latest" links in the "Patching Quick Links" region. (as shown below). We want to make it better, if you think it could be improved.
This is ONLY to discuss the "Latest" Patch PAGES as shown below, NOT for the first region called "Patching Quick Links".
Copy and paste these questions into a comment for this blog entry and use them as a guide to give us feedback. Feel free to forward to others on your team for their input. We are listening!
1) How often do you use the Quick Links page (daily, weekly, monthly, rarely)?
2) Do Quick Links help you do you job? Do you still need to add or refine the search after clicking a Quick Link?
3) Could you briefly describe your last visit and use of these pages? Is there something it should be doing, but it doesn't?
4) How many different products on a Quick Links page do you ever use (i.e., do you ignore most of them and find yourself using the same 3 or 4 all of the time)?
5) Other feedback, or questions.
Please note: We understand that you may have other feedback concerning My Oracle Support, but please focus your comments on THIS post to Quick Links.
Thank you, Ajay and Richard
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- The Support Stars Bar at Oracle OpenWorld - Live Help, Demos, and More From Some of Oracle's Best and Brightest
- How to View Field Service Task Information
- Top 5 Ways to Personalize My Oracle Support
- Best Practices for Using My Oracle Support to Find the Patches You Need