Monday Jan 14, 2013

Mobile My Oracle Support ships OnDemand "Schedule RFCs" and Hotspot support for Blackberry

Last weekend, on 12-Feb-2013, we released Mobile My Oracle Support, Version 6.4. This was mainly a maintenance release focusing on bug fixes (40+) and usability/UI issues.

The main new feature in this release is the ability for OnDemand users to schedule RFC s(Requests for Change). If you have an OnDemand CSI in your profile and are an Authorized Approver, you can now approve and schedule RFCs from your mobile device.

Also note the support for BlackBerry’s HotSpot browser.

RFC List

RFC View Detail

RFC Schedule Header

RFC Schedule bottom

Monday Oct 15, 2012

Mobile My Oracle Support 6.3 Release is live!

We have released Mobile My Oracle Support 6.3 last Saturday (13-Oct-2012), including 10 enhancements and almost 40 bug fixes.

Mobile My Oracle Support is My Oracle Support's webapplication optimized for mobile devices to manage your Service Requests, your On Demand Requests for Change (RFCs), search over Support's Knowledge Base, Bug database or Sun System Handbook, and to manage your pending user requests (CUA). You can find the application at http://support.oracle.mobi  or get redirected from http://support.oracle.com when using a mobile device.

Overall

  • Several UI optimizations in different screens.

Service Request Area

  • Show the platinum icon for Platinum SRs and the restore status for Platinum Sev 1s.
  • Email send with Share functionality now contains links to Mobile MOS and Full Site.

Knowledge Management Area

  • Ability in Advanced Search to search the Sun System Handbook (cfr. screenshot below)
  • Better rendering of the KB documents to avoid where possible horizontal scrolling.

Don't hesitate to share your feedback and comments or even requests.


Sun System Handbook as Search Source

Friday Apr 20, 2012

Iphone Native Bug... Ouch...

Update! - July 11, 2012: This bug should be now resolved by installing the latest Iphone/Ipad app as of July 2012. If you have trouble with the native app, try uninstalling the app first THEN installing it from the Apple store.

Dear Customers,

If you are using the iPhone app to access Support, it should work, but something broke for some customers, and we are investigating it.In the meantime you can still use http://support.oracle.mobi  from your phone browser.

But, if you see this blank page, we still want to know!

Especially if you haven't updated your Oracle app in a while and see this issue!

And another question. Are you a Customer User Administrator? We are looking for you to test some new features in Mobile. Drop us a comment!

Iphone App issue

Tuesday Nov 08, 2011

What is next in MOS Mobile?

MOS Mobile has been out for about a month. We found some bugs and we have them fixed (waiting to release the fixes). We think most folks found out about MOS Mobile from the banner on the sign in page.

In the meantime you have asked for a few features and new services. Great!  We are working on Knowledge and have heard from a bunch of folks about RFCs (for On Demand customers). Sounds good! We are meeting with those teams to get those services available to you. Sorry no dates, but starting meetings this week. 

 And for those who say that we don't support rotation. Can you send me an email with some screen shots? Our app does support rotation to the wide-screen view. Just make sure your rotation button (like on the iPhone) is unlocked and that other websites rotate just fine. If that is the case, email me so I can figure out what the problem is with our app, so we can fix it. A few folks have reported this and then basically said "never mind". so I am hoping it is just the locked orientation button (double click the iPhone button, scroll all the way to the left and and make sure the icon to the left of the play icons does NOT have the lock on it.

Tip of the Day: 

Did you know your iPhone (and other phones) can save the credentials so you don't have to sign in every time? I can't tell you to do this, but if you have a passcode on your phone already you might be allowed to do this. Your call. If you save your credentials, even if you timeout, or haven't been to MOS all week, your credentials will be ready to go. Check it out on your phone!

For iPhone - http://www.ehow.com/how_5300235_turn-iphone-autofill.html

Blackberry and Android also have stored password apps. We are not in that business, so I don't want to suggest any, but feel free to post a comment with a suggestion.

On Android (for my Samsung) - I installed the Oracle app 1.3.5. Swipped the toolbar over to "Support" and was able to sign in AND have the device remember my password. Cool...

Android remembering my password


Continue to give us feedback and ideas for features!

Thanks

Saturday Sep 17, 2011

My Oracle Support Mobile is Live!

Regular blog followers will know that we’ve been working on a mobile solution for My Oracle Support – well, it’s here - try http://support.oracle.mobi! You are the FIRST to know. Shortly we will have it posted. You’ll need to sign in with your regular My Oracle Support "SSO" user name and password, and then you should be good to go.

Had authentication issues? We investigated and got the correct ports open. Please clear your browser and try now!

It is just the basics!

This is the first version of the My Oracle Support mobile solution, so it doesn’t have all the bells and whistles yet. This release allows you to perform the tasks that are the most common for our customers and that we think will provide the most immediate value – namely checking up on the status of your service requests and adding updates.

We’ll be including more functionality over the coming months – and welcome your feedback on the features you’d like to see most. In the meantime, if you get to the mobile site and really want the fill HTML version click the "Full Site" link before you sign in to switch over.

But I need some help...

Try the FAQ first... 

My Oracle Support Mobile is pretty straightforward to use, however if you’re running into difficulties or would simply like to offer feedback, please let us know by emailing emui-feedback_us@oracle.com or by using the ‘Give Feedback’ link within My Oracle Support Mobile. The more input received, the better!

Learn more about My Oracle Support Mobile by attending the upcoming Oracle OpenWorld conference and by visiting us at OpenWorld.

We hope you enjoy this latest addition to the My Oracle Support platform. We have a LOT more planned for Mobile, so chime in on YOUR needs...

At OpenWorld?

The mobile development team will be at OpenWorld and would love to hear from you directly. We will be conducting usability sessions Monday to Wednesday and you could join us there, if you have some time (room to be posted). If you want to schedule time, we can do that too. Send us an email at emui-feedback_us@oracle.com

I will be there presenting at a few sessions and I hope to touch on Mobile. As other Mobile folks give me their schedules or booths I will post it here...



Tuesday Dec 21, 2010

My Oracle Support: Your Mobile Needs

We know you have issues with My Oracle Support. But one area which we haven't tried to help customers is in the mobile space.

If you have a few minutes GET INVOLVED!
Our goal is to be able to deliver a "5 star" solution via mobile for limited set of specific and important uses. We don't plan on delivering the kitchen sink. Help us plan on what is REALLY important to you when on the move.

We will be posting not just a new survey, but a "presentation" which you can view from your smart phone or browser giving you a look into where we are going AND it allows you to provide feedback on each and every thing we are doing. Crazy right? We want to hear in great detail what you think about what we plan to do, so when we do it, it can be just what you need to do your job. Stand by!

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